ElectroCity Reviews 

383
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I made a purchase online, the website says they do delivery in 2 to 5 working days.. well 3 days after I purchase something from Portugal and Greece , guess what a week has passed and all my stuff fr... See more

Company replied

Rated 5 out of 5 stars

I just wanted to leave a review for Mairéad and thank her sincerely for all of her help throughout this process. Unfortunately I had repeated issues with two robot vacuum units, which was... See more

Company replied

Rated 5 out of 5 stars

Bought a home cinema system on line from Electrocity in late July. I had previously ordered elsewhere but it was taking an age to dispatch so gave up. On a further search i struggled to find what I wa... See more

Rated 5 out of 5 stars

These guys are brilliant, my Mother in Laws kettle broke and she asked me to order a new one for her over Black Friday weekend, of course trying to finish up my shopping during the sales I completely... See more

Company details

  1. Appliance shop
  2. Computer Shop
  3. Electronics store
  4. Home audio shop
  5. TV shop
  6. Washing Machine & Dryer Shop

Written by the company

With stores in Kilkenny, Carlow and Waterford (Kelly and Dollard), ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide


Contact info

4.2

Great

TrustScore 4 out of 5

383 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(383)

14 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very good customer service

Ordered a Shark cordless vacuum cleaner which was in stock and was decently priced, expecting it to be dispatched within a few days. Unfortunately got an email a week later saying that stock was not expected until the end of the month, 3 weeks later. I was given the choice of waiting and getting some money back for the inconvenience, vs a similar replacement. I chose to wait. The end of the month came and went, with no updates, so I emailed again. Still no stock! At that stage I asked about alternatives and was pleasantly surprised that the option was if anything slightly better than what I'd chosen initially. They dispatched it essentially straight away and it was delivered soon after.

So, not ideal that it was all delayed by weeks and weeks and the website may show items that aren't in stock. However, I really have to say that the service around it was really good. They always answered emails quickly (Jayne and Mairéad were the ones in touch), were friendly and efficient, and did their best to sort it out for me. I think I was treated very fairly and they genuinely tried to come to a satisfactory outcome. I think problems can occur with any purchase/service, but the important thing is how it's dealt with. They impressed me and I would happily buy again.

30 December 2024
Unprompted review
Rated 1 out of 5 stars

We bought Dyson V8 absolute and paid…

We bought Dyson V8 absolute and paid €320 same price as everywhere else and battery doesn’t even last 10 minutes faulty item couldn’t return because don’t have packaging and box 👎

17 February 2025
Unprompted review
ElectroCity logo

Reply from ElectroCity

Hi Naqash,

Thank you for sharing your feedback about your Dyson V8 Absolute. We're sorry to hear you're experiencing issues with the battery performance.

The Dyson V8 should typically provide up to 40 minutes of run time in eco mode, though this reduces significantly to about 10-15 minutes when using the boost mode. If you're getting less than 10 minutes even in eco mode, this could indicate a technical issue that needs attention.

While our returns policy does require original packaging for unwanted items, this doesn't apply to faulty products. Since you're experiencing a potential fault, we'd like to help you get this resolved. Here are your options:

1. Contact Dyson directly to troubleshoot the battery performance. They can often provide immediate assistance and may be able to verify if there's a fault.

2. Send us photos and your order details to help@electrocity.ie, and our team can help arrange an assessment of the device.

Please let us know which option you'd prefer, and I'll be happy to guide you through the next steps.

— The ElectroCity Team ⚡

Rated 5 out of 5 stars

Online order.

I ordered an echelon bike from ElectroCity. Their website is easy to navigate and the delivery was within the specified dates. I'd definitely shop online with them again.

10 January 2025
Unprompted review
Rated 1 out of 5 stars

Stay away

Stay away, the store only has a 28-day warranty. Although when you buy it, it says that you have a one-year warranty. You can't return the product you bought to the store, they refer you to consultants online, with whom I had to fight for half a day, because they sent me instructions to repair an electronic device that doesn't respond to anything. That's why I buy in a local store, so that in the event of a failure I can return it under warranty, they wash their hands of it and you have to do the work for them yourself. I DO NOT RECOMMEND

14 January 2025
Unprompted review
ElectroCity logo

Reply from ElectroCity

Hi Marcin,

Thank you for sharing your feedback. We take all customer concerns seriously and would like to clarify our warranty process.

All our products include a full manufacturer's warranty of at least 12 months. While we handle issues directly in the first 28 days, working with manufacturers after this period actually provides the fastest resolution because their technical teams can diagnose issues immediately and speak directly with customers about the specific problem.

We understand this might seem like we're not taking responsibility, but it's the opposite — we're here to help throughout the entire warranty period. Once a manufacturer confirms a fault, we process repairs or replacements quickly. We can also contact manufacturers on customers' behalf, though this does take longer as the manufacturer will be passing queries through us to you, which creates a lag in the process. This would be normal of any similar retailer and does not affect your rights as our valued customer.

If you'd like our assistance with your printer, please email help@electrocity.ie with your order details and we'll be happy to help.

— The ElectroCity.ie Team ⚡

Rated 3 out of 5 stars

Product arrived with a damaged part and…

Product arrived with a damaged part and I had to order a replacement part myself because Electrocity couldn’t source a replacement part themselves. Other than that the service was fine.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I literally could not recommend this buisness enough .... They literally are the best delivery service i have ever came across ... Products are 10 out of 10 .... Honestly thank you i will order again and recommend you to anyone i cross paths with in need ❤️

25 December 2024
Unprompted review
Rated 5 out of 5 stars

Great store

Fair pricing. Amazing delivery time and the surprise choc bar in package was a nice touch.

Would recommend.

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Really nice shopping experience

These guys are brilliant, my Mother in Laws kettle broke and she asked me to order a new one for her over Black Friday weekend, of course trying to finish up my shopping during the sales I completely forgot, again I realised it she was upset that it was days later and she was still kettle-less. I used Google to find a seller within Ireland and this site came up, I asked in the sale note to please send it ASAP which they kindly did and sent on the same day.. My MIL called me to say her kettle arrived safe and sound and she's happy, and so am I for being saved a grumpy mother in law! Thanks so much to Electro City I will be a return customer ☺️

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service , extremely good online help , bought iPad yesterday and received today with the great Dpd service , thank you so much , you have a new customer, merry Christmas to you all , thanks Nicola

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product & support

I ordered a charger online, the product is great. They provided excellent customer support. The packaging is good. Will definitely recommend them to everyone.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

I don't normally leave reviews but I had to for this place. Fantastic choice of items at a great price and shipping was amazingly fast. Really impressed with the service

15 March 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look