DID Electrical Reviews 

49,982
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 12,863 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and knowledgeable, often going above and beyond to assist with purchases and inquiries. People appreciate the excellent service received, highlighting the ease of the process and the valuable advice provided by employees. Reviewers are also very satisfied with the quality of the products and the efficient, stress-free overall experience. However, some customers also noted issues with delivery services, experiencing delays, unfulfilled orders, or a lack of communication regarding their purchases. A few other people also felt that there were problems with product compatibility or installation, and some reported receiving items that did not work upon delivery.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Product

Clients share positive opinions on product, with many expressing delight with their purchases, such as a new... See more

Service

Reviewers highlight positive aspects of service, with many expressing happiness and satisfaction with the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast and... See more

Customer service

Customers generally report positive experiences with customer service, highlighting great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have bought a lot of what you might call white goods here. Kitchen appliances such as a cooker, a microwave, washing machine, dryer and others items. Have most recently bought a fridge and have... See more

Company replied

Rated 5 out of 5 stars

We went to the store in Airside, Swords to purchase a gas hob. The salesman, Reinard, who dealt with us was both professional and friendly. He was able to answer all our question clearly and was very... See more

Company replied

Rated 5 out of 5 stars

Excellent assistant today - Daniello in your Artane branch going above and beyond in customer care. Daniello has a very friendly calming approach which is not overpowering to the customer. He s... See more

Company replied


Company details

  1. Appliance shop
  2. Computer & Accessories store
  3. Electronics store
  4. TV shop
  5. Vacuum Cleaner Shop
  6. Washing Machine & Dryer Shop

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50k reviews

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4.8

All reviews

(49,982)

12,463 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I deal with DID finglas for most of my…

I deal with DID finglas for most of my electrical needs. I asked for advice on a soundbar and was advised of the quality and set up process. EMMA was very helpful in additional cable that i needed. I purchased the soundbar and i am very satisfied with the item, overall it was a very friendly and positive experience.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Ordered product on line

Ordered product on line, collected in store the following day

21 July 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Our sales assistant was Eoin

Our sales assistant was Eoin, he was professional and friendly, he answered all our questions and helped us make an informed decision on our purchase, would highly recommend DID clonmel

22 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Prompt delivery

21 July 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

I would like to thank Damien from DID…

I would like to thank Damien from DID Electrical Crumlin road D12 for his professionalism in handling the purchase, delivery and instillation of my integrated fridge. Thank you for the phone calls and follow up with delivery details.
Jackie

21 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 4 out of 5 stars

Slow delivery for a store 9 miles away…

Slow delivery for a store 9 miles away other than that everything was fine

20 July 2026
DID Electrical logo

Reply from DID Electrical

Hi Sean,

We appreciate your feedback regarding the delivery time. We are always working to improve our delivery times.

Thanks
DID Electrical

Rated 5 out of 5 stars

1st class service

Luke gave my daughter 1st class service while purchasing new headphones, very knowledgeable and had no problem swapping them after are purchase because she wanted to change the colour, would 100% recommend navan DID I the future.

22 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Brilliant assistance in finglas store…

Brilliant assistance in finglas store today

22 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Excellent Service by Michal

Excellent Service by Michal, who ordered a Miele dishwasher for us , very good pricing and it promptly arrived within a couple of days , 5 stars 👏👏we will definitely return to buy again.

20 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

We have purchased Dyson Purifier…

We have purchased Dyson Purifier hot+cold HP1 from DID. Initially we went to Harvey norman,Currys and Power city and everywhere this product wasn't available and no one knew when it will be available and no one was able to put order for us so we were very disappointed. When going back to home we thought we should try with DID and in DID also it wasn't available and we met person called Owen and he was very good with our queries and explained that this product is very much in demand due to hot temperatures and luckily we was able to put the order for us and there were already 16 people ahead of us for this product and as promised we have received it in 3 weeks time so we are very happy customer and recommend DID to everyone. Danny Christian

22 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

I dealt with Tony

I dealt with Tony, he was very polite and and very good to deal with.

22 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

I was in DID Tullamore

I was in DID Tullamore. Many was helpful she could not have been any better .explained things extremely well

22 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

A very good shopping experience.

This was my first time shopping online with DID and it won't be the last. Very competitive prices and excellent service all round. I'm very happy with my cooker hood. Thank you DID.

21 July 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Excellent

Excellent, fast delivery and installation !

21 July 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

brilliant customer service.

brilliant customer service.. very happy 😊

22 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

I visited the Tullamore store this…

I visited the Tullamore store this morning .I bought some small kitchen appliances .Mandy was great help .

22 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

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