Hi Naqash,

Thank you for sharing your feedback about your Dyson V8 Absolute. We're sorry to hear you're experiencing issues with the battery performance.

The Dyson V8 should typically provide up to 40 minutes of run time in eco mode, though this reduces significantly to about 10-15 minutes when using the boost mode. If you're getting less than 10 minutes even in eco mode, this could indicate a technical issue that needs attention.

While our returns policy does require original packaging for unwanted items, this doesn't apply to faulty products. Since you're experiencing a potential fault, we'd like to help you get this resolved. Here are your options:

1. Contact Dyson directly to troubleshoot the battery performance. They can often provide immediate assistance and may be able to verify if there's a fault.

2. Send us photos and your order details to help@electrocity.ie, and our team can help arrange an assessment of the device.

Please let us know which option you'd prefer, and I'll be happy to guide you through the next steps.

— The ElectroCity Team ⚡