Having received my renewal note, I was quite disappointed with the price. I rung Domestic and General to say that I would be cancelling my policy at the end of this year's term. However, speaking to t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Getting the replacement dryer was a quick and easy process. The new insurance is also cheaper! It would have been 5 stars but the delivery way awful they arrived 45 minutes after the time window with... See more
Company replied
From booking the engineer to ordering my replacement item everything went to plane. When ordering new item rhe fact I could get my broken item removed and new one installed made the little extra payme... See more
Company replied
Engineer came to assess and, if possible, repair our previous unit. Deemed not repairable. Within 24 hours, the admin centre had emailed options for replacement. This was handled smoothly. The two-man... See more
Company replied
Company details
- #121 of 137 best companies in Insurance company
- #23 of 28 best companies in Appliance repair service
- #112 of 117 best companies in Heating service
- #3 of 4 best companies in Machine Repair Service
- #5 of 6 best companies in Refrigerator repair service
- #5 of 6 best companies in Washing Machine & Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
148k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent problem solving.
My appliance broke down and was written off. Quick and efficient delivery. Pleasant and helpful staff. Excellent problem solving. I noticed a leak after the installation, but AO staff were there first thing the next morning to fix it.
14 July 2026
Reply from Domestic & General - UK
Hello Ann,
Thank you for your four star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Worst customer service and repair…
Worst customer service and repair service I have ever experienced. Not only did the engineer come 6 hours late with no communication, he also didn't perform the repair and asked a vulnerable adult to give him more cash despite us already having paid for the repair and parts. Incredibly disappointed by the lack of integrity and professionalism. The customer service team were not particularly helpful and have said someone will call me back within 48 hours. Obviously I want a full refund and compensation but was told I will have to pay a penalty for cancelling my 6 month repair and care plan...
23 July 2026
Unprompted review
Reply from Domestic & General - UK
Hello Doaa,
Thank you for taking the time to leave a review.
I'm very sorry for the issues you're experiencing.
If you wish to discuss this matter further you can reach us via hello@domesticandgeneral.com, please include your full name, address, and details of this review.
Thank you,
Richard.
D&G Team.
Fantastic
I've been with domestic & general for some years now they are simply the best insurance company i most definitely recommend them and i have recommended them to all my friends and family members and they are very pleased with them 😁👍👌
22 July 2026
Reply from Domestic & General - UK
Hello Mr & Mrs Matthews,
We're pleased to see how happy you've been with our service and that you feel we are the best insurance company.
We do really appreciate your loyalty.
Thank you,
Shane
D&G Team
They wont leave me alone
I chose to take out this insurance when I made a purchase. I allowed the insurance to run its course, but then I decided not to renew.
Talk about pressure selling. Email after email. I opt out of emails but they keep coming.
I answered a phone call yesterday and made it clear that I am not renewing, but the woman was not listening.
Today, another email.
Domestic and General. I do not want ro renew, and I will never use your services again.
22 July 2026
Unprompted review
Reply from Domestic & General - UK
Hello Chris,
Thank you for taking the time to leave a review.
I'm sorry you have been inconvenienced by marketing communications. We can amend your preferences to prevent these calls and email.
If you wish to discuss this matter further you can reach us via hello@domesticandgeneral.com, please include your full name, address, and details of this review.
Thank you,
Richard.
D&G Team.
Well the delivery was ok but they…
Well the delivery was ok but they didn’t leave the instruction book with me or the 5 year guarantee which it said on the website it came with yes I know that the machine got delivered but where was the instruction manual ? So I’m disappointed with that
Mrs K A Stepien
21 July 2026
Reply from Domestic & General - UK
Hello Karen,
Thank you for your review and for letting know about the service you received.
I'm sorry you didn't receive an instruction manual. If you require further support please get in touch.
Thank you,
Richard.
D&G Team.
Reply from Domestic & General - UK
Hello Keith,
Thank you for your four star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Domestic & General provided excellent…
Domestic & General provided excellent service from start to finish. Booking an engineer was quick and easy, and the engineers were professional, friendly, and knowledgeable. They kept their promise to replace my product when it couldn't be repaired, making the whole process hassle-free. I'm very pleased with the service and would happily recommend them.
14 July 2026
Reply from Domestic & General - UK
Hello Anthea,
Thank you for your five star review. It's great to know you're happy with the service provided throughout your repair/replacement journey.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Easy booking,fast appointment
Easy booking,fast appointment, professional service, very experienced engineers.
14 July 2026
Reply from Domestic & General - UK
Hi Dean.
Thank you for taking the time to leave us a review.
We’re pleased to know that you were happy with the service you received. Our goal is always to provide the highest standard of service. If there’s anything more we can assist you with, please don't hesitate to contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team
New product delivered with care
Delivery was very friendly and communication was very well presented
22 July 2026
Reply from Domestic & General - UK
Hello Cornel,
Thank you for your four star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
It was very good everything
It was very good everything was straight forward within a week I had my fridge freezer replacement. Am so glad I insured my fridge freezer with them.
22 July 2026
Reply from Domestic & General - UK
Hi Theresa.
Thank you for taking the time to leave us a review.
We are pleased to hear that you found the process to be efficient and that your replacement fridge freezer was delivered quickly. We always aim to ensure that this process is as efficient as possible. If you need any further assistance, please don't hesitate to contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Easy to create my cover package and…
Easy to create my cover package and register my hoover washing machine online.
20 July 2026
Reply from Domestic & General - UK
Hi Angie,
Thanks for reviewing D&G.
We're pleased to see that it was easy to set up cover and register your washing machine online.
Should you ever need our assistance please don't hesitate to get in touch, we'll be more than happy to help.
Thank you,
Shane
D&G Team
Seamless experience
Seamless experience. Delivered at 7am. Unfortunately although old appliance was taken away ( extra cost) they never unpacked new appliance nor took packaging away With them .
18 July 2026
Reply from Domestic & General - UK
Hello A Traveller,
Thank you for your five star review and for letting know about the service you received.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
It was very good it Woking okay good to…
It was very good it Woking okay good to see new one good service was great thank you very much
22 July 2026
Reply from Domestic & General - UK
Hello Anwar,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Damaged replacement
Item got delivered damaged and dented took 48 hours for you to ok a replacement and I still have to wait 5 days for new one so 10 days in total not good
20 July 2026
Reply from Domestic & General - UK
Hello Claire,
Thank you for your review and letting us know about the service you received.
I'm sorry you have had trouble during your replacement journey. Your feedback is important and helps us to improve the service we provide.
If you require any further support please do not hesitate to reach out.
Thank you,
Richard.
D&G Team.
Reply from Domestic & General - UK
Hello Kim,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Very helpful and polite very nice…
Very helpful and polite very nice gentleman I spoke to
22 July 2026
Reply from Domestic & General - UK
Hello Myra,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Reply from Domestic & General - UK
Hello Alan,
Thank you for your five star review. It's great to know you're happy with the dishwasher replacement service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Very pleased with my product .
21 July 2026
Reply from Domestic & General - UK
Hello Carl,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Always ask what is the best price don't take renewal price phoning them…
Price seemed high so after phoning them gave me a loyalty discount as well as pensioner discount. Which reduced the price considerably. If you have been with them for a long time ask them what is the best price.
21 July 2026
Reply from Domestic & General - UK
Hi Mrs Lenton.
Thank you for taking the time to leave us a review.
We are very pleased that we were able to discuss a policy price with you that was suitable for you. If you need any further assistance, please don't hesitate to contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Reply from Domestic & General - UK
Hello Ian,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
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