Grailed Reviews 

Had problems with seller not shipping an item but to be honest support was pretty helpful they talked to me through the whole ordeal we’re pretty punctual with the responses and I got my refund so in the end I’m happy W Grailed

I ordered shoes and paid with Apple Cash- the sale never took place and I paid a higher price, with another card… but the charge on my Apple Card is still there and Grailed will not help… unacceptable!!!!

This whole transaction dragged on from June 12th until today — the item itself arrived to the buyer on July 6th, and yet my payout stayed frozen. I had to contact support myself because the funds simply weren't being released. The tracking didn't update properly on Grailed's side, which seems to be a constant, everyday problem with their systems — and when tracking doesn't refresh, the entire "Seller Protection" guarantee is left hanging in the air, useless.
I sent around ten messages providing everything: the buyer's username, the exact conversation thread, timestamps, his own words confirming he received the item, and a screenshot straight from Grailed's own platform. Time after time the first rep, Cyril C., just replied "we found nothing" — it genuinely felt like the messages weren't even being read.
Credit where it's due: once Jenica V. picked up the case, she actually reviewed the order, saw the buyer's confirmation, and released the funds ($229.06) the same day. That's how it should have gone from the start. The evidence was there the whole time — the earlier handling just created weeks of delay and stress for no reason.
What worries me most: I only got paid because I personally knew the buyer and could reach him to confirm. A seller who doesn't know their buyer, or whose buyer doesn't reply, could be left with earned money frozen and support insisting there's nothing to find. It didn't used to be like this — funds released automatically after 28 days, no interrogation, no proving the obvious. Grateful it was finally resolved, but between the broken tracking, the hollow seller guarantee, and having to fight for what I was owed, selling on Grailed is not what it once was.

Grailed is a horrible marketplace?Do not trust them. I bought a pair of vivian westwood.Swamp clogs. Dark pink was what it was supposed to be. They were light pink. They were counterfeit. They were used badly on the bottom. The box came with two labels on it.The contradicted each other. He does drop shipping.He sells large amounts of inventory. He sells on ebay too.He has a bunch of bad reviews and grailed.Erases the bad reviews. I put bad reviews up and they keep taking them down and they're the truth. I believe his name is like verselli something like that close to it. Please save yourself and don't buy from him. He had a fake receipt in the box from bicaster village. He never bought them from there. I call them and the person on the receipt I asked and never bought them from there. Got them authenticated their fake. They had long pony, here on one and short, on the other shoe. They were all used on the bottom.Scuffed up all lines on the bottom. Sewing on the inside of the left.Shoe was super bad.When you tried an on it stuck into your foot, it made a huge indent. I told grailed about the situation sent pictures lots. They took their time getting back to me, so I had to file a claim. I sent them everything they needed, and they kept on sending me generic responses. So the day I file the claim, they finally got back to me that day and said they sided with me. that they were in bad condition. If I didn't do that, they wouldn't have. But now they're saying they can't help me after I return the shoes. I'm also with chime bank, and they're horrible. So bots usually handled their claims. So i've had my money tied up for two months823.00. I contacted grailed. They don't care, they say they can't help me because I file the claim. but yet they sent me a return shipping label that day. So now the seller has 823.00 and got the shoes back and selling them on their website as brand new. Took the labels off the box to make it look different because they were really fake and bad looking. Took pictures that were dishonest. Not showing one shoe has long hair, one shoe has short hair. They are all scuffed up on the bottom.He didn't show close up to that. No serial numbers on them. And he didn't show the inside how they're defective. Vivian westward would never make a shoe like that. They are worth 1,275.00. This seller gets a lot of bad complaints of selling fakes on ebay. His seller name is nothing but real. People were very upset, but he sells so much high inventory that they let him keep selling. I returned these shoes almost a month ago when I still don't have my money back. Grailed i've contacted them several times they're basically saying that I returned the shoes late. So they can't give me my money back.That's against the law. He's selling shoes that he got paid for that I returned. They're allowing this, I contacted them, and told them he's selling fakes, and he is being very dishonest about the description. He's going to do this to somebody else.He doesn't care because he got paid. They say, after seven days, they can not give you your money back. If you have a claim with the bank and their company never got back to me, like they said in a statement, it's their fault. I returned them because I was getting nowhere with my bank. They were keeping me in limbo. There was a holiday, but that's no excuse. I have a horrible bank and a bad company. Advice is never to deal with either one of these companies. I believe grailed is trying to keep my money, and that's why my bank has been taking so long. Going back and forth, my bank has all the evidence, and now has the evidence of the return from almost a month ago. Screen shots of everything. But because of this horrible company trying to keep my money for what reason I don't know.Over seven days. I will be taking them to court if I do not get my money back shortly. They can't by law, keep my money and have their sellers. Sell my property still again and get another six hundred and fifty dollars is what he's selling them for now. He's the only one selling vivian westward on grailed look him up, he's awful seller, and he looks good, and that's why I went with them because he's a drop shipper and he sold thousands of things, and they take some of his bad ratings down because mine was taken down, like I said. This has been really unfair. Should I have to pay for a company that didn't get back to me in the timely manner? Basically, they're a fraudulent company trying to keep my hard earned money. They have receipts of me returning them, they even said that they got them back. But they're trying to get out of it by some seven day window that they have. I need a refund or court will be next. You should kick fraudulent sellers off your site and stop being greedy. Selling fixed a customers are against the law!

For months I have had numerous items listed for sale and, based on my personal experience, I have not received a single sale, purchase offer, or virtually any interaction with my listings. My profile appears to be completely inactive.
What I find most disappointing is the amount of time a seller invests in creating each listing: taking high-quality photos, writing detailed descriptions, entering all the required information, and continuously managing the listings. In my case, this effort has not produced any tangible results.
After months without any meaningful interaction, my overall experience as a seller has been negative.
This review reflects only my personal experience with the platform and how I perceived the service during the time I used it.

Had an unresponsive seller who didn’t ship for 3 weeks. I filed my complaint with Grailed customer service and they got back to me after 4 or so days, which isn’t ideal but I got my refund so can’t complain too much

on the app i bought a jacket and it said that total was $92.40. It charged me 134!!! This app has misleading prices if you’re an Australian like me you would assume its in AUD but no! Extremely misleading.

I sold this pair of jeans to a seller where he first said that my jeans aren’t the same as the pair I listed in which I know I sent him the exact item as so upon doing so this buyer gave me a bad review when I know I’ve sent him exactly what he bought once I contacted the buyer they claimed that I sell them a wrong pair of jeans which is a complete false accusation. I am having a kid in the next 2 weeks and do not play around with my business on Grailed so I strongly would like this feedback removed as it is fake & this buyer is trynna mess up my account. It would’ve been cool to message me & make a return if I was in the wrong but I never did anything to this buyer but gave him exactly what he asked for. This is so wrong & I do not like doing shady business with shady people. I’ve yet to receive my payment upon 3 days after delivery. The buyer isn’t even responding back I think he’s trying to run off with my money & my jeans I feel robbed. This is absurd

They support drop-shipping. And help hide it. There is a known drop-shipper in Asia named spark_style located in Malaysia, who doesn’t sell anything but instead gets the money as a middleman by ordering from Asia to United States. All bad reviews exposing this are deleted by Grailed to avoid negativity yes, but also help him continue doing this. Grailed Customer Support also refuses to stop it.

Horrible experience getting things resolved with site. Have had multiple issues with sellers not sending items but still getting charged/ seller not sending the right item but no resolution or protection from website or resolution from sellers. Buyers beware.

I’ve used grailed for a few years. If I have an issue, customer service has always been fair in their resolutions. Great people and excellent service.

Abusive fees. It takes way too long to get paid. You have to pay shipping in advance before getting the money which is aburd, you should at least get the shipping money first.

I’m an active buyer on Grailed and have purchased many items through the platform over the years, including purchases worth more than $2,500. Overall, I’ve had a great experience shopping on Grailed and have always found unique pieces from sellers around the world.

Recently, I encountered an issue with a fraudulent seller, which was understandably frustrating. However, I want to specifically recognize the Grailed customer support team, especially Frederick, for the outstanding assistance he provided throughout the process.

Fred consistently followed up on my case, kept me informed, investigated the issue thoroughly, and ultimately helped resolve the situation by securing a refund for my purchase. His professionalism, communication, and dedication to helping customers made a difficult situation much easier to deal with.

While problems can occasionally happen on any marketplace, what matters most is how they are handled. Grailed’s support team demonstrated that they take customer protection seriously, and I truly appreciate their efforts.

Thank you, Frederick and the Grailed team, for your support and for resolving my case. I look forward to continuing to shop on Grailed with confidence. ⭐⭐⭐⭐⭐

terrible customer service took over a week to respond

bought an item on grailed which turned out to be fake. went through customer support and sent images and they deemed it was also fake. returned the item and received my refund.
a little slow on responses but solved everything!
thank you!

Vic understood my situation and resolved it. Responded in a timely manner and acted very professionally and courteous.

Morgan was my support. He/she was terrific and on it! Got me through my return and refund with no problems.

I bought a $750 David Yurman black Diamond ring that was fake reproduction. I contacted Grailed in the 3 day window with documentation, pictures and even showing the diamonds were not diamonds but fake crystals with the Diamond checker. The claimed that the item was real based on the pictures the seller uploaded and therefore they deny the claim. So basically, a seller can upload pictures using someone's else pictures from the internet and then send you a fake item which they will take no responsibility for or any type of human interaction! To anyone buying from this site you are taking a HUGE gamble with anything you buy. The most horrible reselling platform on the internet!

I sold and shipped an item through Grailed before my account was suspended.

Tracking confirmed successful delivery to the buyer, but Grailed refunded the buyer and never released my payout.

I provided shipment proof, tracking information, and package photos to support.

As a result, the buyer received both the item and refund while I lost both the product and payment.

I am not asking for account reinstatement — only fair compensation for a completed and delivered transaction.

Absolutely great customer service and support when things go wrong. Grailed always has my back.