Grailed Reviews 

Took a minute for a response but once I got one, support was extremely helpful getting a refund from a flaky seller.

I’ve been using Grailed as both a buyer and seller for over 8 years, and I’ve consistently had great experiences with their customer support team.
Most recently, I ran into an issue with an order, and the support team handled everything professionally and efficiently from start to finish. Communication was responsive, clear, and fair throughout the process, and the issue was ultimately resolved without hassle.
One thing I really appreciate about Grailed is that they seem to genuinely care about protecting both buyers and sellers while keeping the experience straightforward and reasonable. That level of support is a big reason why I’ve continued using the platform for so many years.
Overall, nothing but positive experiences with Grailed support over the years.

Mr. Lance Z solving my problems very quick, once again thankyou!

Very well handled and u got i full refund from grailed because i got scammed

Basically fast and responsible responses to solve the problems. Feel safe to use Grailed thru the custom services. Thank you Victor.

Emailed the Grailed Support Team as I had a purchase, where it was not being sent out, and the seller was uncommunicative. Grailed emailed me a day later saying they will fix that for me and my $ will be refunded to my original account :)

Customer support tends to respond and solve issues rather quickly but is occasionally very inconsistent recently got scammed and customer support took two whole months to finally answer my requests after i had contacted my bank account

FRAUD ON GRAILED

In January 2026, I sold two items through Grailed for a total of approximately €360: a pair of Louis Vuitton shoes sold for around €280 to a buyer in the United Kingdom, and a Yeezy tracksuit sold for around €80 to a buyer in Austria.

On January 26, 2026, I shipped both packages through Poste Italiane using the “Poste Delivery International Standard” service, personally paying €54.85 in shipping costs:

* UK shipment: tracking number CP 1051 8573 2 IT
* Austria shipment: tracking number CP 1051 8574 6 IT

I used Poste Italiane legitimately and in good faith, as nowhere in Grailed’s Terms of Service or platform policies were there any stated restrictions, exclusions, or carrier preferences prohibiting the use of Poste Italiane or requiring a different shipping company.

Only a few days after the shipment, Grailed informed me that, according to their system, the orders were considered “not shipped.” Without any verification with me, without requesting additional documentation, and without any form of due process or contradiction, the platform:

* fully refunded the buyers,
* blocked my account,
* prevented me from accessing my personal area,
* and even prevented me from contacting the buyers to explain that the packages had actually been shipped.

The absurd part is that all of this happened despite the fact that I had legitimately shipped the items and was in possession of official receipts and tracking numbers, which I promptly provided to Grailed via email.

Even worse, the only refund notification email I ever received from Grailed concerned the Louis Vuitton shoes. Regarding the Yeezy tracksuit, I received absolutely no communication, no explanation, and no payment whatsoever.

In the following months, the Poste Italiane online tracking continued to display the status “in transit.” Only after personally going to the post office did I discover that both packages had actually been delivered a long time earlier, but the online tracking had never been correctly updated.

Final result:

* the buyers received both the merchandise and the refund;
* I lost the items;
* I never received any payment;
* and I also lost €54.85 in shipping costs.

The total financial damage amounted to at least €414.85.

After obtaining official proof of delivery, I repeatedly contacted Grailed again, sending:

* receipts,
* tracking information,
* official delivery confirmations,
* and complete documentation.

I received absolutely no response of any kind.

On March 29, 2026, my lawyer formally sent Grailed a legal notice and formal demand letter contesting:

* the illegitimate refunds,
* the account suspension,
* the complete lack of verification,
* and the financial damages I suffered.

Even when faced with a formal legal communication, the silence was total.

This is a platform that makes automatic decisions capable of financially destroying ordinary users while taking no real responsibility, fully aware of how difficult it is for an individual user to legally challenge a large international company.

I strongly advise everyone against buying or selling on this platform, where situations amounting to outright fraud can occur to the detriment of users who trust the service. I will continue pursuing every appropriate action until this situation is fully addressed.

I purchased a pair of sunglasses from one of websites resellers, Origins NYC, I was sent the wrong sunglasses. The day I received them, I contacted Grail. There is a detailed process that they require to initiate a return, this was done on the day. It then took 3 weeks of me sending emails asking for a response and guidance on how to return them and get the correct item shipped. Both Grail and Origins were largely unresponsive until I sent multiple emails. 3 weeks to return and item and get the correct item is totally unacceptable and non-response to an error is even worse. As of today 5/11/26 I still do not have the correct glasses. I bought them on April 20th, 2026

Absolutely horrendous. Terrible customer service, poor website interface, all scams tactics to getting you to use - first tricked me into selling in their platform, now coming up with all kinds of scummy tricks to buying and all fake Advertisement. 100% will not recommend, these people- CHASE JACOB, MAX ought to be jobless as they are soulless, dumb, scums out here to scam people

Grailed support is an absolute joke, most buyer-unfriendly resell site out there. A warning to anyone buying on Grailed: a seller can 100% misrepresent the size/condition of an item that you purchase and support will NOT help you or rule in your favor, even if you provide irrefutable evidence of what occurred. A seller straight-up lied about measurements on a shirt I purchased - it could not have been a more open-and-shut case - and support gave me the old "we determined that the item you received is as described" after making me jump through hoops for over a week. Total garbage site, "buyer beware" cannot be emphasized enough.

I had an extremely frustrating experience with Grailed.

Initially, I purchased an item, but since it could not be shipped to Israel, the seller refunded me. That part was fine.

However, when I tried to repurchase the same item (Listing #93340589, “Dolce Gabbana leather bomber”, seller: Java248248), everything went wrong.

I attempted to buy the item again multiple times. My card was charged more than once, yet no order was created. There is no purchase confirmation, no order ID, and neither I nor the seller have any record of the transaction.

Despite being charged, the listing is still active with a “Buy” button, clearly proving that the purchase was never completed.

This is completely unacceptable. A platform should never charge customers without creating a valid order or providing any transaction record.

On top of that, customer support is extremely weak. There is no live chat, no direct phone support, and no immediate way to resolve urgent payment issues. When money is involved, this level of support is simply not acceptable.

I am now left with multiple charges, no item, and no clear explanation.

Grailed needs to fix this broken payment system immediately and provide proper customer support. I expect full clarification and the release/refund of all pending charges.

I sold a Prada polo, the item was delivered to the buyer in Sweden on April 13th, and the tracking is confirmed. Grailed shows the status "Paid to PayPal" on April 16th, but the funds never reached my account.

I contacted PayPal support and they confirmed that NO payment was ever received or attempted for my Merchant ID. This is a technical error on Grailed’s end due to a PayPal account update that was not processed correctly by their system.

I have opened multiple tickets (Ticket #18011804 and others before) but I have received ZERO human responses in over a week. This is unacceptable. They have my money and they are ignoring my requests for help.

FIX THIS IMMEDIATELY AND REISSUE MY PAYOUT.

The seller received the item and confirmed receipt, but there are no shipping updates on the Grailed website. The transaction is not linked to a PayPal account.

This site is terrible, literally every time i’ve ordered, the next day it’s cancelled 😡 wtf

Grailed has no foundation. I bought 5 of the same bag here and asked for a refund knowing that it was fake. Because Stock X said it was a fake product. I gave a penalty to Stock X. As a result of the Grailed inspection team, it is genuine. So I'm selling it to Grailed again.

I sold 3 and 2 were still there for almost a year, but when I re-registered in Grailed, the list was erased. When I checked why, it was a fake. You said it's not shameless. Does this make sense? Is it okay if you just refund the price of the item? What about my penalty and my time and my effort?

I imported all of my listings into grailed to sell a little over a year ago. I’ve sold an items on it and have all positive reviews. In fact, I just had a recent sale. I logged in yesterday to see that everything was gone, and when I reached out to them, they said they looked into it, and I had listings that were over a year old so they deleted all of my listings, but don’t worry I can repost them.!!! You went and deleted all my listings without letting me know ahead of time , because some of them were posted a year ago ?! clearly a data mining site. Has nothing to do with Quality. They just want you to keep on the app every single day. That’s also why Poshmark tries to incentivize you and have their so-called “mentors” constantly on the app. Has nothing to do with the actual items although they make enough on that as well.

I purchased sneakers and when I received them, they didn’t feel right. I looked into verifying their authenticity and figured they weren’t authentic. I was in touch with Grailed and they quickly confirmed my assessment and guided me through the process. Communication was good all along although I would have appreciated more unprompted guidance about next steps throughout the process, as it wasn’t always clear. I was refunded quickly. and everything worked well in the end.

Over a year ago, I closed my account due to the absolute lack of professionalism on this platform. I formally requested the deletion of all my data, not only under GDPR but also according to their own internal policies. Their arrogant and utterly useless customer service sent me some pathetic confirmation that they would comply... unfortunately, I believed them. BIG MISTAKE! Their so-called "customer service" is just like the rest of the company: unprofessional, pathetic, and completely classless. I honestly wonder if these people even get a salary; if they do, the company should ask for a refund because their work is atrocious.

Now, more than a year later, I’ve discovered that my data is still being abused and my Stripe account remains linked to Grailed. A month ago, I reached out to their miserable support again. I was contacted by some "lost soul" named Wena M. (who knows if that’s a real name or someone from the underworld). She promised to resolve it... another lie. I have sent three follow-up demands over the past month. Do you think anyone replied? No. Maybe the bailiffs took the keyboards from this failing company—I wouldn't be surprised. The only thing that surprises me is that they are still operating.

How do they survive? Probably by illegally selling and leaking user data to third parties. Ever since I contacted their weak, laughable support line, I started receiving daily waves of strange spam and phishing emails. Is that a coincidence? Definitely not. This platform is a sieve—unsecured and seemingly designed to feed your data to scammers. In my opinion, they operate like a digital mafia.

SUMMARY:
‼️ BEWARE: This company is illegitimate, breaks international laws, and illegally exploits your data.

‼️STAY AWAY if you value your privacy. If you link your Stripe account (which you have to do to sell), you will never be able to unbind it and you are putting your financial data at risk.

Ignore their pathetic support. Don't expect a solution from them. Instead, do what I am doing: contact the authorities immediately. I am already looking forward to the fines they will receive. I highly recommend reporting them to the European data authorities ec.europa.eu as well as reportfraud.ftc.gov and bbb.org. If you can, get a lawyer involved. Let them calculate how much their toxic "customer service" actually costs them in legal fees!

Companies like this deserve only one thing for their illegal and arrogant behavior: massive fines and legal shutdowns. There are plenty of professional platforms out there—don’t waste your time with this basement-tier operation.

The help me to solve a review problem that are much needed.