The Glow Company Reviews 

2,065
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast delivery service and the wonderful condition of their purchases upon arrival at their homes. Shoppers also deeply appreciate the wide range of quality items available on the website and the exceptionally helpful customer support when minor issues or questions arise. However, some people mentioned encountering frustrating problems with delivery delays, damaged packaging, or packages failing to arrive as originally scheduled. Others noted occasional disappointments with specific products, such as decorative items being significantly less bright than expected or individual items having unexpected quality flaws.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting excellent quality, items arriving... See more

Delivery service

Clients share positive opinions on delivery service, expressing general satisfaction with very quick, prompt,... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction with items like excellent candles... See more

Order

Users describe positive interactions with order, highlighting straightforward and easy online purchasing... See more

Service

Consumers find service to be positive, highlighting fast delivery and great communication about order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 3 replacement coloured bulbs for 2 different sets of disco lights, one over 25 years old and the other original 1970's Disco lights. They arrived today and are perfect. I couldn't get hold o... See more

Rated 5 out of 5 stars

Absolutely delighted with my purchase. They are excellent quality candles. The cone shaped Advent Candles are to give out after my service on 1st Advent Sunday and they are ideal. The larger Advent Ca... See more

Rated 5 out of 5 stars

I ordered two sets of flickering lights to put amongst coals on my now defunct gas fire that no longer met safety standards. My gas engineer capped off the gas and ran the wires of the flickering ligh... See more

Rated 5 out of 5 stars

Wonderful customer service one of the candles kept switching off I emailed customer services they replied to me straight away and would send a replacement they kindly sent me 3 more arrived 2 days l... See more


Company details

  1. Homewares Shop

Written by the company

'The one, the only' & 'original' GLOW COMPANY - Often copied, never bettered. The Glow Company (est. 2002) are dedicated in offering innovative, practical & fun products that glow, flash, shine or glow in the dark coupled with great service. We aim to constantly provide new products based on various forms of current & new technology including chemicaluminescence, photoluminescence, & electroluminescence. We offer a widening range of glow products to members of the public & also wholesale glow novelties to the events, fundraising & party markets. Our customers include Warner Brothers 'Charlie & the Chocolate Factory', BBC, ITV, Hatrick Productions, Endemol (Big Brother etc) Universities, Schools & PTA's to name a few.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,065)

286 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Once again

Once again, the glow sticks turned our garden into a magical, colourful space which pleased children and adults alike.

1 November 2026
Unprompted review
Rated 5 out of 5 stars

Nice product

Nice product, fire glow lights. Great price and nice quality having glass bulbs and a long flex. The lights are a little more red than I would have liked but they’re lovely and very cosy.

22 October 2026
Unprompted review
Rated 5 out of 5 stars

My umbrella arrived promptly and was…

My umbrella arrived promptly and was well wrapped and protected. Inserted the batteries and waited for the storms. All we had was some wind and a couple of showers but I dragged the dog out and we lit up the street! Great buy thanks!

2 November 2026
Unprompted review
Rated 2 out of 5 stars

Broughtc2 hats with light atvthe back &…

Brought 2 hats with light at the back & front fir when walking the dogs,
Cant fault the Delivery as it was very quick, but the lights eerent very bright i expected the back light to be dim as its a red light wick is ok but the front light Bearley lights up my hand when in front if it
And it doesn't light up in front of you when walking.
So i wouldn't recommend these hats,

1 November 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with my purchase

Absolutely delighted with my purchase. They are excellent quality candles. The cone shaped Advent Candles are to give out after my service on 1st Advent Sunday and they are ideal. The larger Advent Candle is for a friend for her birthday who loves having an Advent Candle. I will be back for more purchases for sure. They were delivered very early too.

22 October 2026
Unprompted review
Rated 5 out of 5 stars

Easy to contact with queries

There was an issue with some mini stocking fillers , the lights didn’t work but I received a prompt refund for them. The fire pit is a gift and as it is all boxed up I am unable to comment until after Christmas . The chestnut roaster looks great and I’m sure will be great fun

12 October 2026
Unprompted review

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