Get The Label Reviews 

Absolutely shocking customer service no phone line won’t reply too emails had more than one bad experience honestly stay well away !!!

I bought an item which was to big so I wanted to return it , it cost me £5 to return it and I never received my refund that was 4 weeks ago iv left countless emails and I’m being ignored

GTL112199 - got my order today and they have sent me a size 7 - I ordered a size 8 - I’m now going on holiday tomorrow and won’t be taking my new Balenciaga trainers. I’m not happy and this is a huge inconvenience. I’m certainly not paying £4.99 to return them when it’s your fault, why should I have to mess about having to go to a post office - send a new pair size 8 and get these ones picked up at the same time! Obviously you’ll have to wait until I return from my holiday.

Will not be buying from this website again. Purchased a pair of trousers for my son in the same size he already has. Paid £5 for standard delivery. When they arrived they were miles too big. I wanted to send them back to get the smaller size but it’s another £5 to return them! That £10 for shipping before I’ve even gained an item of clothing. If you’re going to charge steep rates for delivery; returns should be free.

Ordered an item using their sizing chart as guidance. The item came clearly smaller than they said. This left me with two postage charges and no item through no fault of my own. For clarity I always order large and when matched with clothes I own their item is clearly smaller. I suspect they are seconds.

i have sent my third request via the web form asking where my parcel is, no one is responding to my emails. the parcel has been left in a salt box but not in my building. get the label have made no attempt to contact myself

Cancelled my order with no explanation a couple of hours after placing it , but item is still being advertised, useless company, I should have read the reviews, avoid these jokers!

I purchased Nike Gym gloves and received the wrong item which a was lower in price.

I asked for a refund over a month ago and just got an email from Brydie asking if she could help, now waiting for her to reply

However, there is no process to speak with GTL to get the correct items and they just don't respond to emails

Wouldn’t bother pay £4.99 shipping and if you want to return goods you also pay an extra £4.99 not worth the hassle

Great price, fast delivery….. totally legit.
However, upon returning for a refund ….. no communication, no acknowledgement of return arriving and no response at all to emails and contact form at all!!
Refund now processed but really…. Pull your finger out guys… CS is pants

Don't order from hear I made a purchase for a pair of trainers which I didn't like so as you do I sent them back some how it's still not got to them yet I emailed them many times failed to get a response this is very unprofessional

Having received my order, upon opening I found part of the order missing, no notification about this, reached out to customer services only to be ignored. So basically paid for item I’ve not received. Would not recommend this company.

They sent me the wrong shoe. I returned it via their zigzag partner. I've tracked the return via Royal Mail so I know it's been delivered to them. No refund received. I emailed via their website to enquire and also asked if I would be reimbursed cost of returning item (not my fault they sent the wrong trainers so why should I pay for the return). No response. I've emailed their customer services address - no response. The company has no customer service dept to call. Cannot speak to an actual employee. I will never buy from them again. I will not drop the matter until my refund is received.

Edit 29th July - I have now received a refund including return postage. However, I had to send 3 emails, and the last one I stated I would report them to my bank if I did not receive a refund - it was only after that last email that I received a reply confirming I would be refunded. No apology either for sending the wrong item in the first place. I won't buy anything from them again.

The item advertised is incorect. I have ordered Lonsdale single short and received Lonsdale single brief, there is a huge difference between the 2. In their page the advert and the pictures showed the Lonsdale single short , DO NOT order that is not what you will receive.
I am extremely disappointed and contacted their customer service.

Abysmal and willfully obstructive customer service.

One star is one too many. They sent me the wrong item. I paid for the return label via their web site and sent the item back. I had heard nothing for a couple of weeks so checked the parcel tracking and they had spent 2 weeks refusing to accept the delivery from DPD.

I contacted customer service who seemed both willfully obstructive and unable to grasp the issue. Depsite me providing the tracking data (obtained from the Get The Label website) they asked for photos of the wrong item (which I no longer had as it was with DPD trying to deliver to them), the weight of the item, proof I had purchased the label (it was via their website) and I was half expecting for them to ask the ages of my children or something next!

After some email exchanges the processed the refund for the item but not the postage. Cue more deliberatley obstructive emails such as asking for proof of the return cost which I had already previously provided and they should already know as it is their return label linked to the order!!

I'm still waiting for the refund. Absolute Shambles.

They make a big thing on their returns page as about 90% of customers not returning items. I strongly suspect that a good proportion of customers never return and I will be one of them!

As much use as a chocolate teapot! 🫖

Fill forms out no one gets back to you.

No number to call.

Even if item damaged you have to pay £5 for returns.

Parcel stolen, informed carrier who then said I need to contact supplier. Sent 3 messages via the get the label site with no response. Found a customer service email online. Messaged that and still no response! Ordered from them in the past without any problems but god help you if your package gets lost in transit. So far I’m £150 down and don’t know what to do next 🤷‍♂️.

I am very disappointed with this order, being someone who has ordered from this company many a time.

My order arrived on time but package broken and half the items missing.
I emailed get the label to make them aware and they put in an investigation for the missing items I had paid for but not received.

I waited and waited for over a month for a decision back from the investigation but received nothing so I emailed them to which they said I would not be receiving my missing items or a refund because it’s now outside of the time frame.

Waited 8 days for order to arrive only for the order to be completely wrong and complexity of returns just isn’t worth the cost or hassle wouldn’t of minded but isn’t the first time I’ve been done by this company!,I decided to give them another chance and lesson learnt. This used to be my go to choice for clothing but recently they’ve gone downhill which is a shame.

Ordered a print t shirt on next day delivery. Delivery cost £9.99. T shirt arrived blank. Tried to return. Order number could not be found. Spoke to somebody on social media after email was ignored. They gave an address to send the item back to. So I’m expected to spend more money to return the item.