Garden Trends Reviews 

I purchased a two chair and table acacia garden dining set, which was due for delivery in january 27. It was delivered 2 Nov, so bonus.
I got shipping then clear tracking information and delivery confirmation via a follow up phone call.
Product was well packed, flat packed so needing assembly, well made beautiful quality product, great delivery guy. Overall, highly impressed and recommended

Thrilled with my Christmas tree, on arrival. It's beautiful just perfect. Delivery was on time.

Excellent delivery and on time. The 3 x stag family with lights were larger and very robust structure than we'd expected. Beautiful and perfect for our garden at Christmas. Very happy with the price and the quality.

Initially great service. Item delivered but faulty. We asked for replacement and quickly they dispatched to collect which they did via DHL. Unfortunately DHL turned up another two times last week to collect the same order. I have asked twice when the replacement will arrive and no response to my last couple of chases for a return product or full refund. I have contacted my bank for a dispute resolution.

Charlie and George came to put our pergolas up they were very efficient and conscientious cleaning up as they went along
Very knowledgeable about how the pergolas went up and answered any concerns we may of had .

Order arrived ok but was not to our satisfaction (we ordered a Christmas Tree via The Range). Pick up of the unwanted goods has been the problem. We have arranged pick up on 4 occasions as they have missed each date. I have had to arrange to work from home each time. And obviously no refund until the goods are returned. Shoddy service and will never be ordering from them again.

Love the Canterbury pre-lit potted tree. It looks really classy and the base pot is really sturdy and stylish. The branches are so realistic and it’s very full and bushy. Theres a great variation of lights too. Highly recommend. Such a lovely tree

Absolutely love my Halloween decor. Great quality, fantastic price and amazing service. Now to buy some Christmas decor. 😍

Great service provided by Charlie and George whilst installing a Pergola in our community garden. Great product!

Brilliant service. Lovely company to deal with and products are amazing

We have the three stacked pumpkins and we love them. They look so effective for Halloween. Love the way it looks in the dark. Great product

Great product selection, quality and service as always

Quality, of garden furniture and the actual ordering process are excelent. I was advised it was a pallet delivery to the top of driveway but that the 4 items were in seperate boxes, not too heavy. Turns out the sofa & 2 chairs were all in one box & weighed a ton! Wife and I struggled to move it round the back of the house and were left withe a pallet to dispose of. Delivery leaves a lot of room for improvement. When I placed the order I received a credit card receipt and was promised an email receipt with full details which never materialised even when I phoned the showroom and supplied an alternative email address. If the problems regarding delivery and emailed receipt were sorted they would have received 5 stars on review.

Great price, great service, quality product.

Good selection of products. The item I bought was a perfect fit (bench cover)and the item was delivered in a timely manner.

We’ve just had a Pergola fitted by Charlie and George who were really friendly and professional. They left everything tidy and showed us how it all worked. Great customer service from Garden Trends from initial enquiries to order to fitting. Very Happy, and would highly recommend.

Ordered built-in BBQ units back in July.

The delivery companies they use are awful - pallet deliveries (which it is explicitly stated should call to book a delivery date) just turn up & leave on the road. Courier service also dumped on the road (blocking road) - no attempt to ring doorbell. Gate cam literally shows him back up and dump it out.

Presumably not unconnected to the quality of the delivery service 2 of 5 of the original items, plus 1 replacement have arrived damaged, the latter just loose in the box with no packaging around it.

Emailing with customer services is extremely painful - I can’t decide if it’s a bad bot service or a human.

Second replacement expected tomorrow, replacement of the other item will not be until late October (so almost 4 months).

Carpenter booked in to start the build on Monday - which should have been plenty of time based on delivery times (Jul + Aug) even allowing a buffer for delays. Even if the replacement of the one unit arrives undamaged (and you can appreciate that I am not holding my breath at this point) we won’t have the final unit in time.

I also have 3 damaged units taking up considerable space in our garage, and they have stated that I must ensure these are moved (20-25m) to the edge of our property for collection - these are massive boxes which take two people to move. For both the original deliveries I had extra help as it was the school holidays, it’s dragged on so long everyone is back at school. This is not reasonable - a courier can collect these directly from the garage. Customer service bot/person claimed delivery services are not insured to access private property?? So what about the many thousands of deliveries that are made to the door every day then?!

The whole experience has been extremely frustrating and disappointing so far and has taken a lot of time and caused a lot of inconvenience.

Will update after replacement deliveries / collections.

I noticed that the parasol I bought had a minor manufacturing defect that would not have been seen until the parasol was unpacked and assembled. I emailed Garden Trends with photos. They replied the same day offering either a full refund or replacement and collection of the faulty one. I asked them just to replace the canopy and they promptly arranged this with the manufacturer. Garden Trends kept me fully informed by phone and email throughout. I found them to be very helpful, polite and willing to go the extra mile in giving excellent customer service. Also worth noting that their prices are very competitive and, other than the small snag, the product I bought is top quality.

I ordered 1x 2ft - 7ft Green Fibre Optic Christmas Tree with Warm White LED's and Fibre Optic Lights - 3FT [3FT] at £29.99 each.
It arrived in less time than stated (only 3 days). The tree is great. I took it out of its packaging and erected it and switched on, to ensure it worked and it’s great. I decided I would down size my tree this year! Thank you! I ordered this on 09.09.26 and it arrived 12.09.26.

After purchasing 2 sets of corner sofas and a small Sumo storage box in 2025 with great customer service we returned this year to purchase a second storage box to free up the garage loft space and they excelled in how they went about fulfilling and delivering our order. I wouldn't look anywhere else now for garden furniture.