Mazeliving Reviews 

Ordered an outdoor kitchen in March and still don’t have it. They do not provide regular updates and I have to continually chase them to get a response. Their whole customer service process is extremely poor.

Emailed about a problem and Will was very quick to reply and solved the problem immediately. Excellent customer service.

Order for a new outdoor kitchen placed months ago. It never materialised, no contact from Maze - I had to contact them by online chat frequently which takes forever to get a reply. Each time, it's delayed on the water! Another week or so... Eat-Sleep-Repeat, until now, I have cancelled it and I'm waiting for my money back, which I am not chasing - I'll simply chargeback using AMEX if it doesn't appear in a few days.

Great product and delivery

Delighted with my purchase, the team at Maze were extremely helpful. I have a variety of Maze furniture and it is all very good quality, but I always remove the cushions and store for the winter and cover the furniture from circa October to March. Once again Many Thanks!

Bad responsiveness on the live chat/phone for customer service, but great responsiveness when using social media to contact.

I ordered an infrared heater for my pergola, although the 1st one I received was faulty, likely damaged during transport. Maze sorted and sent a replacement immediately. Thank you for great customer service.

I can’t recommend Maze Living highly enough, especially Charlotte, who has been absolutely fantastic from start to finish.

I initially had concerns that I’d ordered the wrong size sofa for my space, and Charlotte couldn’t have been more helpful. She took the time to look at photos of my garden, discussed different options with me, refunded my delivery charge as a goodwill gesture, and even arranged a significant discount on an additional modular section so I could create the layout I wanted.

What really stood out was her customer service.

I’m absolutely delighted with the quality of the furniture and the finished look of my garden (even my Old English Sheepdog, Nellie, has claimed the sofa already!).

Thank you, Charlotte, for going above and beyond. You turned what could have been a stressful situation into a genuinely positive experience. Outstanding customer service and a real credit to Maze

Great service when we spoke to Tyler he was extremely helpful as we needed to arrange our own delivery due to the timescales....a point for improvement would be time to answer calls and emails.

Great product but the customer service and communication massively let this company down. I have had several people interested in purchasing their own pergola and I have directed to other companies selling similar products.

Terrible after sales, customer services are not communicating with each other let alone with the customer. Everytime I call I have to wait for an hour just to get through to people who just don’t have a clue how to help me, they refuse to put me through to a manager and say they cannot guarantee a manager will call me back when I requested a callback. My parasol is faulty and they promised me a replacement then when I wait two weeks for someone to call me to arrange delivery I have to call back again to then be told they don’t have it in stock and I will have to wait until next year now for my replacement! Awful service and aftercare

We had an issue with the light not working. Pheobe resolved this issue quickly and easily and replaced the non working part. Excellent customer service

Bought two sets for garden furniture for our garden. We are so pleased with all of it. Very well made and easy to assemble. Minor issue with the Artemis LED parasol (2 of the LED strips didn't work), reported this via the customer service e-mail and top marks to Phoebe who resolved this quickly and efficiently by sending a replacement. Super product and top marks for excellent customer service!

Delivered on time. Beautiful quality.

I placed an order with Maze for a large parasol. I had inadvertently used the wrong promo code. I contacted customer service and received a really prompt reply from. Charlotte retrospectively applying the correct discount code. Very good service.

DISGRACEFUL
Had a £700 parasol delivered two and a half weeks ago, the inside arms were broken and the electrical wires for the lights hanging down.
Emailed Maze on the day of delivery with photographs and an explanation, followed up with a complaint after ten days as still no reply.
Every time I call, wait time is 20 minutes plus - I don’t have 20 minutes to wait.
I will have no alternative but to contact my credit card company for them to pursue via training standards.

DO NOT BUY FROM THIS COMPANY, THEY ARE A DISGRACE.

Replacing a broken parasol, I chose Mazeliving the parasol is very good quality and the colour I was after so much so ive just ordered a second one .
I already own Maze garden furniture.

Really good quality products at a fair price.
Kept informed on delivery and items always very well packaged. Would recommend

This review is for Billy - customer service manager rather than the Company. I had a few problems but Billy went out of his way to resolve these for us. Hopefully this is now resolved. Thank you Billy.

My pergola was well
Packed no damage which is good,and good quality material,and it looks stunning 🤩 so pleased with my purchase thank you Maze.Delivery was on time stated thank you.