Mazeliving Reviews 

Very poor customer service and disappointing product quality.

The fire pit is missing bolts where the clearance holes on the fire pit align 100% with the threaded holes on the frame but told there isn’t meant to be any. This leaves the fire pit looking unfinished and, more importantly, potentially unstable.

When I contacted the company to raise my concerns, I was simply told that this is how it is meant to be. I find this response completely unacceptable, as leaving the fire pit loose does not seem safe or appropriate.

To make matters worse, no instructions were supplied with the product, and when I requested assistance, I was sent instructions for a completely different model.

Overall, a very disappointing experience. The product looks incorrectly assembled, the customer service has been extremely poor, and my safety concerns have been dismissed rather than properly addressed. I would not recommend this product based on my experience.

Request detail information on a product

Tyler was very helpful and provided exactly what I needed

It was easy to order, and delivery was great, very obliging with off loading and storage

I’ve only received part of my order as I knew some would not be available until March of next year but what I’ve received is of great quality. We are really pleased

Quality product and easy to assemble

Maze were very responsive to my request for a replacenent cover. I have a number of pieces of garden furniture from maze too. Always been happy with the quality of the goods and service provided including furniture assembly.

Bought replacement table. Glad to see the design fault with the original table has been rectified by removing the rattan from under the clear glass table top. After just over five years the rattan had well and truly cooked. It cracked and was most unsightly. The new table has an opaque tempered glass top so hopefully I can look forward to it having a much longer usable life

Had a small issue but dealt with swiftly. Thank you.

At the beginning of May, after reading my negative review on Trustpilot, I received a phonecall from the Managing Director. He was very apologetic regarding the poor customer service I had received regarding the deterioration of the rattan on my Oxford garden table and immediately arranged delivery of a new one. He told me when to expect delivery and my table arrived as promised. The good ends here!

Due to the furniture not being in the sunniest area of the garden, we have only used the set once this summer. When we came to cover the furniture for the Winter, we were horrified to see that the rattan on the corner unit had disintegrated at the top, leaving a gaping hole. It’s just one thing after another!

I did send an email regarding this and got the usual rubbish reply from the Customer Service Team stating the furniture was out of guarantee and it was purchased from a retailer, rather than direct from Maze.

After initially spending several thousands of pounds on the furniture in Autumn 2021, we expected it to last for years. What a waste of money.So disappointing!

I would advise anyone thinking of purchasing anything from this company to think again. We are now left with a decent replacement table and a deteriorating corner unit.

Also, please read the warranty, it’s worthless!

Edit:
It was the MD who arranged a replacement table, not Customer Service Team who were no help whatsoever.

Leo and Mihai were very respectful and careful when delivering and building the furniture. No fuss at all, just got on with it. Both very nice to chat to and happy with the quality of their work.

Had a few issues with our sofa set, all dealt with very quickly and efficiently by Phoebe from the After Sales Team.

Absolutely appalled by the service I received from this company. Almost believe it’s a scam and had to apply for a chargeback from my bank.
We bought this outdoor kitchen unit to use during the hot summer but the ceramic unit arrived smashed to pieces. We contacted Maseliving the second we unboxed the item and informed them about the damaged unit and provided pictorial evidence to back our claim. They promised they’ll send a replacement and pick up the damaged unit but they took so long that we changed our mind as the summer was nearly over and requested a cancellation for a full refund. They still had to pick up the damaged unit as it weighed 70kg and we would have to pay for its disposal if we were to get rid of it ourselves. We contacted them several times and each time they said they had passed it onto their partners (delivery company) and they’ll be in touch to confirm a date. After 5 weeks no sign of collection date neither a refund into our bank account I started chasing the company. Their customer service department kept promising that they will collect it and even that they have arranged for a new courier company to collect but no one ever contacted us. I took the name of the new courier of him supposedly (the sofa delivery company) and with extreme difficulty managed to find a direct phone number for them and when contacted them they claimed they had received the request but Mazeliving never completed the assignment with them so no collection was booked for us.

The courier company kindly booked our collection and turned up on time as they’d promised and collected the damaged unit. We took videos and pictures of the collection and completed collection docket provided by the courier company to confirm the collection was done, and emailed everything straight to Mazeliving to confirm the item was collected. They said they’ll issue the refund once they receive the item which can take 5-7 working days. Two weeks after we chased the refund again and their response from their customer service department was that they hadn’t received the damaged unit yet hence the refund hadn’t been issued to us but they’ll do us a favour as we had sent the item back weeks ago and not received the refund yet so they’ll issue it to us as if it was our fault that we had to wait weeks for a faulty item to be collected. The item was left in our garden in the rain blocking our garage door and causing safety issue and eventually collect with my own perseverance as Mazeliving played no part in rectifying anything. I found it quite audacious of them to sound like the were doing us a favour by giving us our money back for a service that we never received. I do not recommend this company to anyone. You might want to think twice where you are going to spend your money.

Love my Ethos garden furniture after nearly five years it looks as good as new. Unfortunately the covers had started to rip and become porous so needed replacing. Amaze hadn’t had the size for my sofa in for a long time. Finally notified they were back in stock. I had a some difficulty with my order which would have me paying 2 postal charges. I phoned maze up and spoke to Tyler. He was very professional and quickly sorted the issue out. Money was refunded in days. I find maze customer service very understanding and will help to sort out any difficulties without a fuss. Highly recommend this company products are of a very high quality.

Purchased a corner sofa for the outside garden. Good offer on price with a discount so we purchased for next spring/summer season in mind and included their outdoor winter cover for protection.
Sofa arrived prompt, excellent packing and the sofa was very good quality. Lovely plump cushions. Delivery by two guys who were more than helpful putting the large packing in our rear garden. Had prompt text messages from the delivery company right up to delivery.
Had a slight issue on the cover it being delayed and on receipt damaged. However I emailed Maze and Pheobe was quick to respond and arrange a replacement cover. I have to say despite a slight hiccup on the delivery of the cover, Maze and its team are excellent. I will certainly recommend to family and friends and would hesitate in using them again.

I spoke with customer services twice and both times the staff were very friendly and helped with my query. The furniture arrived promptly and looks amazing. Definitely recommend.

Easy to order. Quick and professional delivery.

i am extremely happy with my garden furniture, excellent service by billy the customer service manager

Item exactly as shown, really nice quality garden table with integrated stools. Good communication re delivery. Arrived within the timescale and was well packed.

George and Carlos did an amazing job at setting up and installing our Pergola. Arrived on time, told me it would be around 2 hours to fit but turned out they managed it within 90 minutes. Incredible work, asset to the company. Thank you guys! 5*