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Boxmove Reviews 

12,181
•
TrustScore 5 out of 5

5.0

Logistics service
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Review summary

Created with AI, based on recent reviews

Evaluating 2,729 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, polite, and highly efficient in their work. Many people highlight the excellent service, noting its professionalism and smooth execution from start to finish. Customers frequently commend the efficient delivery service, with items arriving punctually within the estimated timeframes. Reviewers also appreciate the clear communication, including updates on arrival times and tracking options. Furthermore, people consistently note the careful handling of their property and items, ensuring respect for their homes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, politeness, and... See more

Service

Clients share positive opinions on service, consistently praising its efficiency and professionalism from... See more

Delivery service

Customers had positive experiences with delivery service, consistently reporting excellent communication and... See more

Product

Users describe positive interactions with product, often highlighting the careful handling of items and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Boxmove collected some furniture from my house to take to a local charity shop. The booking process was easy and I was updated with a delivery slot the night before. You can also track how many st... See more

Rated 5 out of 5 stars

Ryan and Darrell, who were only booked the day before, let us know when they were coming, and arrived on time. They handled the large piece of furniture with ease. They didn’t even accept the offer of... See more

Rated 5 out of 5 stars

The team kept us updated with time of arrival. They were polite, professional & efficient. They took care of our home whilst removing bulky item.

Rated 5 out of 5 stars

Very friendly helpful gentleman. Collected some items and very grateful the items will be sold to benefit the charity. Thank you for collecting them . Was given an hour time slot a couple of days befo... See more

Company details

  1. Logistics service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Delivery Company

Written by the company

We move furniture for some of the UK's best loved charities. Collecting your donations and delivering great value used furniture.

Contact info

5.0

Excellent

TrustScore 5 out of 5

12k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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5.0

All reviews

(12,181)

2,646 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Sofa collection

Perfect collection of my sofa. Tracking kept me informed. Respectful of property and furniture. Very pleasant and polite. Six stars

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Just had a huge sofa delivered, they were brilliant, they didn’t leave until they got it in and set up, so grateful for the effort! Would recommend to anyone!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Both very friendly

Both very friendly, nothing was too much. Even put the cushions back on the sofa for me, which I didnt expect. So thank you

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Box move came to collect a sofa to take…

Box move came to collect a sofa to take to the charity shop. The two gentlemen arrived promptly as per the text that had been sent to me an hour in advance. They moved the furniture out of the room and were careful of the paintwork in the hall and were very supportive of each other as it was a very heavy couch. Excellent service would definitely use again

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Superb Service

We were kept informed at every stage so we knew who to expect and at what approximate time. When the men arrived they were courteous and respectful, they completed the task with the minimum amount of fuss but with maximum care. All done within 15 minutes. An excellent job - thank you.

21 July 2026
Unprompted review

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