Curve Reviews 12,400

Support or lack therof is my issue. 3 years the card works faultlessly, then a hotel booking is declined, and card blocked for 3 days and counting, Not my first bad review for Curve Support. E-D-... See more

When it works the ability to use Curve to pay for purchases abroad without transaction fees is excellent. Unfortunately the card only worked for 60% of transactions and was declined/refused for the ot... See more

My card was charged multiple times for a single purchase on Amazon. It wasn't easy, but I was reimbursed after several very courteous exchanges with support. Ultimately, it's a reputable company.

Great product but the minute something goes wrong you're just yelling into the void of their customer service (and I use the term loosely). I've used their in app chat and had to chase up on X messagi... See more

have been using for couple of years. 2nd time having to get support for failed transaction. very difficult to get funds back from a failed transaction. very poor customer support. takes a long time to... See more

Once again let down by Curve's immature tech, and their appalling "support". A simple transaction for £14 was somehow processed on Curve's side as £3800. This hold was placed on my underlying HSBC cre... See more

They have again blocked my card instantly for no reason without warning because I did "suspicious transactions". I was never informed what those transactions look like and I cannot reactivate the card... See more

They are going to waste your time, don’t bother. 1. Only about one-third of cards actually work with Curve. It’s very limited, especially for Visa. 2. After adding just a few cards, they block... See more

I would give no stars if I could. I purchased a payment ring. The documentation included suggested that I apply for a Curve account as it is alleged to have many benefits. I went through the Curve app... See more

Non existent customer service. I hope it was a bot dealing with the Enquiry, as if it was a human no less than shocking. Complaints team also missing in action. Converts a refund of fiat cu... See more

What a shame, with this firm since the beginning. Primary card confirm that curve not respecting’Visa secure’ protocol thus shut down usage via curve. Utterly embarrassing constant card refusals. Cust... See more

They blocked my card for using contactless ( never used it) then lie about cancelling. It says you can cancel in the app but you can't. It says contact customer service but they don't reply or reply... See more

Curve is a joke when it comes to customer service — because there isn’t any. Imagine trusting a company with your money and then discovering that when something goes wrong, there’s literally no one... See more

KYC failed - contacted support offering government issued identity information and for help as this app is the only way I can pay on my phone. Support just dismissed me and ignored me. Horrible su... See more

Customer “service” is beyond poor. And that’s saying something in today’s poor customer service environment. Card stopped working. Emailed Curve. Got a lovely generic email stating 2-3 days. Nothin... See more

Non existing customer service. They block your card for days for no apparent reason, forcing you to spend £££ in bank fees while abroad. Stay away, clear case of mis-selling. Revolut so much better fo... See more

In less than three weeks my account has been blocked three times, unlike every other payment provider it takes days to even get a response, it took over a week to unblock my account the last time and... See more

I want to use NFC payment with my smartwatch and the only option is to use Curve app. I cannot complete the setup/verification process. After I entered my personal and bank card details a pop-up m... See more

I submitted my account with ID and it failed the process for some reason , It seems it could be to do with the ID not being sufficiently clear in the photos etc.i emailed them multiple times over seve... See more

Service worked a few years without issue. Lately, card was blocked after what they say was a suspicious transaction (a billing charge by Google lol), and support hasn’t solved for more than a month. B... See more

My Curve card has been blocked for more than 15 days now, and this is already the third time in less than 10 months. I am a Curve Pay Pro+ customer, their highest subscription plan, yet support has pr... See more

They offer incentives and cashback for making purchases using the Curve card. Then when you don’t receive the cashback you spend months continuously chasing for a resolution. I’m on my eighth month... See more

No bother. Customer service does not exist. If you lucky and they reply you still wont get anything sorted. They blocked my account twice with no reason, they kept sending generated emails asking same... See more

If you are thinking of getting an Astari ring or any other contactless device that uses Curve as a payment service my advice is don't do it. Curve may work for a small minority but if you need custome... See more

I bought a smart watch as it has NFC payment. To do this amazfit has partnered with Curve. For reasons known only to Curve, I did not get through their id check and said I needed to contact them. I ha... See more

Not working easily when I tap for contactless payments. I preferred the Samsung app but unfortunately now I am forced to use your app!!

Customer Service is a joke! What customer service? I need to reset my password due to fraudulant activity, and I get a constant error message... Messaged CS on Facebook and on their chat but nothing... See more

Awful company! The customer service is shocking! Be prepared to wait a week for a reply which usually says its been passed to the appropriate team and then another week before you ever hear anyth... See more

Great product, culture and customer service is where it fails. The concept of Curve is unique insofar as it allows for 1 card and realtime transaction transfers. Potentially saving hours even week... See more

Avoid Curve at all costs. Their Go Back in Time feature is a complete scam. Money is instantly taken from the second card, but the refund to the original card simply never happens — even after mon... See more

I would give them zero stars if I could. Their customer support is appalling. They blocked my card during a trip in Greece in August. Tried to contact them multiple times. There is no support whatsoev... See more

Curve e-wallet has proven to be unreliable and unprofessional. The product itself is full of technical glitches, and when something goes wrong, their so-called “customer service” is completely non-exi... See more

Most disappointing company ever* For the record, the product is actually really good. The problems start when something goes wrong. They have the absolute WORST customer support you will... See more

I applied. The app says it could not confirm my details with the information provided. Told me to contact customer support. I did. They responded the same as the app. Would not offer me service. No wa... See more

Despite assurances that my card would work in Argentina, it was declined three times. Very embarrassing

This is the worst lender from UK. I have curve flex for 5 months. After a while with the card blocked open blocked open for nothing when finally was everything good a made some purchases worthy 500 po... See more

Curve worked no problems, I was a victim of fraud nothing to do with Curve, Changed all bank cards and Curve tried to log on to Curve many times asked a Curve for help talk to an agent never happene... See more

9 days waiting this time, 13 days for last inquiry and in the end I cancelled that account. If I was Lloyds I would be offering a lot less than the 120M for Curve. This service will ruin Lloyds. Now... See more

Payment stopped with no warning on newly added bank card on watch Gave me one payment in shop then 30 mins later in another shop failed to open with a padlock logo. Lucky i had my phone. Card has... See more

The payment side is easy to use - but very disaapointed as my referal person did not receive the £50 and I never received the £10 just feels like a superficial offer to get you to sign up

The only reason I wanted Curve pay was so that when I use my visa card I can benefit from cashback on top of what I already get with the visa card (0.5%). I always use my Amex Nectar card for... See more

Not surprised by the poor reviews and likely wouldn't have bothered trying had I read them first.

Unreliable, can't be trusted as a source of payment , need to carry additional payment method a payment is declined more often than not

As somone from the banking world this smells like 7 week old fish. If curve were to be hacked and I lost money my actual bank would have no obligation to recover money at all. This is removong a level... See more

The features are great but hope your account never gets suspended due to a fraudulent transaction. In my case it was false alarm (I dared to use the card twice in the same shop the same day)... See more

Avoid Curve like the plague! I signed up through a referral link, received the card after a week, made the required transactions, and kept the subscription active for over 40 days - all per their te... See more

Support is very very slow and bad, i waiting over 1 week to became a answer and help why identifikation is failed after i connect my card.

Terrible. Firstly a few months ago they approved 4 payments to some AI subscription scam without asking me to authorise the payment. They paid it back to me, but still! Then recently they asked me to... See more

I had a great experience with "CLI*~*XOT" The process was smooth, they helped me recouped €16,700 without any problems.