CityFibre Reviews 21,819

I've just had Kyle here installing my new Vodafone broadband. Lovely dude, arrived in time, well presented and polite. Kyle explained what's involved, discussed options and helped my find suitable... See more

They provided 110% service. Both my engineers (Kieran and Ian) went above and beyond and were very friendly. Kieran actually called my ISP to hurry activation. I am amazed at the extra mile CityFib... See more

Reference S1539655 Got a call before the team arrived, smart appearance and all three of the guys treated me, they sussed the job out then explained to me what they were going to do. Then then ve... See more

Jack & James from CityFibre installed my new broadband today and were absolutely brilliant! Nothing was too much trouble and they had us up and running in no time. Really friendly and professional. Af... See more

Customer service is ace, everyone at City fibre is kind and understanding, fast, helpful. Engineers even asked if they need to hoover after themselves, I couldn't believe it. 10/10 service. A bit slow... See more

Engineers arrived on time, they phoned to let me know when they would arrive. Listened to my requirements and work carried out as discussed. Team were friendly and professional. Broadband speed in exc... See more

Job reference: S1523487 Engineers Jamie Gunn and Leo Elves-Smart arrived today to carry out our installation. First and foremost they explained the procedure and carried it out to their word. One eng... See more

Having been let down by my current supplier BT .I decided to go with city fibre. Everything went smoothly and the engineer Joshua arrived on time and was very friendly and professional. He talked m... See more

After a back and fore for a month between sky and city fibre I was eventually visited by Wayne and Trevor. They persevered on the problem and finally discovered where the blockage was coming from and... See more

I figured bout an entry route for the fibre line before the engineer arrived to install city fibre.which he agreed to after inspection.he did ask me to hoover up as he went along and borrowed my d... See more

Ref: 1437161 Shane C & Josiah W have just installed my mother's fibre broadband. Great work gents. Both were professional, courteous, and took pride in there work, even though this would be consider... See more

Ben Jeffries was the engineer who arrived, He has been brilliant and very supportive. He understood the house requirements and did the cabling according. He shows a passion for his work and offered a... See more

City fibre arrived at the time agreed to fit my full fibre broadband. I was a little concerned before hand due to the fact the cable would have to be run underneath my monoblock to the outside wall fo... See more

S1505048 I can't praise Craig and Mark enough for their outstanding service! After nearly four frustrating months without broadband and three engineers failing to complete the job, they finally got it... See more

City fibre kept me informed of what they were doing / where they were. Engineers very polite answering any questions I had. Showing how internet box works. Overall very happy with the service.

I got my install done yesterday, they were done in about half an hour, went through the possible routes and what the engineers best options were. Once done there was no mess! Once the service was up w... See more

Reference number = S 1475178 The two engineers arrived between the allocated time. Very quick and efficent service. Told us exactly what they had to do. They didn't leave any mess behind. All Goo... See more

The installers turned up when specified (with an "on our way" text), did the job quickly and efficiently, and the service provider's network was accessible straight away — very happy. (The only minor... See more

Fahad+harry I had my fibre installed today by these guys what a amazing job they did my internet is fasted then it ever been very polite young men especially fahad he really chatty very tidy after t... See more

Very efficient and competitive company. Installation was carried out in very little time. Also the fact that there will be no price rises in the 18 months contract unlike sky. All the installation and... See more

Fully informed and communicated well from start to finish. Engineer on the day was smart and in clean uniform. No mess either and he explained everything from start to finish. The van arrived 5 minute... See more

Used to work at toob broadband and organise City fibre to carry out installs. Some of the installations were questionable, however, the engineers that carried out our installation were nothing short o... See more

It was easy to swap/install & when I tested the speed once it was all up & running, it was 3 times faster than the average broadband. It’s definitely super fast. I’m paying a cheaper price than regula... See more

I had the pleasure of Liv, Ian & Matt install my fibre. Turned up and told me the process of their installation and cracked on. Very respectful of my home, cleaned up once finished and got the approv... See more

Had City Fibre come to complete an install for Sky. The engineer - Aiden Bull, was very professional, knew what he was doing, cleaned up any mess and finished the job promptly. Excellent work. Well... See more

Communication in text, email was great from the start, reminders of date of installation, what to do, contact number for any problems etc The engineer's customer service skills on the day was excell... See more

The City Fibre engineers were courteous, knowledgeable and kept me informed throughout. They also Routed our main Fibre connection to the rear of the house so that we could maximise on the sup... See more

The engineer who came to do the service was extremely professional and very friendly. He didn't leave without checking the internet. He answered all my questions about the service I was purchasing and... See more

I was really happy with the engineers who came out to install my hub. Baboucarr and his team were kind, polite and very helpful. So far the broadband is great but I'm only 24hrs in to the service, so... See more

Just a shout out to Jonathan Amim and Destin Stama who came in after another installation team failed to do there job properly. Jonathan and Destin were on point with everythung and professional. Th... See more

Liv, Ian and Aaron were all great. Polite, respectful and informative. Ensured I was aware of what was required and how installation was going to be done. Job Ref: S1437830

Luke and Sam were excellent, real can do people who went the extra mile to get the job done today. Polite, respectful and kept me informed. Very happy customers.

The Engineer, Andrew, was very polite and professional. He did a thorough job, explained everything to me and answered all my questions. Everything was left neat and tidy (job ref S1505160).

I would recommend CityFibre to anyone. Communication was excellent throughout. The engineers doing the installation were quick, polite, respectful and most helpful. Easy to switch from my current supp... See more

The engineer talk to the landlady before installing the broadband and that what the owner wants to know first . All went well and dobe successfully.By the way where can i connect the landline if ever... See more

What a lovely engineer Andrew was who installed my Internet today..so friendly and helpful and talked me through everything he was going to do.

City fibre engineer Dan managed to get my internet working after having no internet for 3 weeks! Thankyou dude made my day!

The engineer was fast and professional, the installation area was left clean and tidy. I was impressed at how quicky the service was installed and how little fuss there was

Engineers arrived on time, explained everything clearly, checked that I was happy before and after the installation. They also cleared up thoroughly afterwards.

Booked in 7 days before arrived at 8am on the dot work competed by by 9.30 very polite and professional service i'd recommend to anyone

Engineers were very friendly and professional. Broadband speed is much better than my other provider with the same claimed speed

Had fibre installed and the guys who came to fit the boxes and things were really efficient and friendly. All completed asked where we wanted everything and we were very happy with the result

From the start communication was brilliant. Turned up on time and made sure everything was working before he left. Very happy with service.

Gareth was the young man who completed the work and was a gentleman throughout. Gareth also went the extra mile helping me get my tv set up also as I’d just moved in.

Vert efficient very help went through everything be left my property so happy with my purchase thankyou

Very helpful pair who manage to fit the equipment exactly as I wanted. Clean and tidy and respectful of the house. Explained everything they were doing. Very courteous.

Matt from CityFibre installed our new superfast fibre broadband and did an excellent job. He was precise, efficient and courteous.

Adam and Kai were fabulous. All elements of the work explained before starting and was completed at excellent standard.

Staff very polite and faultless,turned up as agreed did job cleaned up,what could i ask for,ten out of ten.