Churchill Reviews 

31,113
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 5,192 reviews, reviewers overwhelmingly had a great experience with this company. Many people frequently praise the helpful staff and the straightforward online processes that make purchasing and managing insurance policies remarkably simple. Consumers also mention the very reasonable prices and efficient claims handling provided by representatives after unexpected accidents. Buyers express satisfaction with how smoothly everything is organized, taking the stress away during stressful times. However, some customers also noted frustration with unexpected renewal price increases and inflexible service when attempting to secure online promotional rates. A few people also experienced challenges with unexpected administration fees and slow or unresponsive support teams when requesting policy changes.

What people talk about most

Price

Reviewers highlight positive aspects of price, noting that premiums are generally competitive and reasonable... See more

Service

People report positive experiences with service, highlighting helpful and friendly staff. Consumers often... See more

Staff

Consumers find staff to be exceptionally helpful, courteous, and professional during interactions. Reviewers... See more

Customer service

Clients share ambiguous opinions on customer service. Some reviewers praise the courteous, friendly, and... See more

User experience

Reviewers mention positive feedback about user experience, noting that the platform is hassle-free from start... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Reputation - Known name - realistic cost. I completed process on line & found it very clear & easy . Option to have paper copy via post - which has already arrived!

Company replied

Rated 4 out of 5 stars

Guy I spoke to was very helpful but don’t know why they send such a dear quote as renewal - why can’t they send a sample of different quotes for older people who can’t use the internet

Company replied

Rated 4 out of 5 stars

I was disappointed on the price increase for my insurance. I have never claimed for any damage to any vehicle I have owned. I know that costs have increased but people are struggling with the cost of... See more

Company replied

Rated 4 out of 5 stars

Is first time I purchased a car insurance policy from ChurChill. After 11 years with LV when the policy was going uphill more than I expected, throughout the compare market, I found this policy. Loo... See more

Company replied


Company details

  1. #106 of 139 best companies in Insurance company
  2. #45 of 68 best companies in Car and Motor Insurance Agency
  3. #27 of 43 best companies in Home Insurance Agency
  4. #12 of 13 best companies in Personal Insurance Company

Information provided by various external sources

Churchill Insurance was one of the UK’s first direct motor insurers. Over the years our business has grown and so has the range of cover we provide. We offer car insurance, home insurance, travel insurance, pet insurance, van insurance and breakdown cover. Churchill is one of Britain’s most recognisable brands, thanks to our brand mascot Churchill the dog. Churchill provides good value insurance that lightens the load by working hard for our customers to get everything seamlessly back into place so that they can relax and get back to enjoying life to the full.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

31k reviews

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4.4

All reviews

(31,113)

4,864 reviews in the last 12 months

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Rated 2 out of 5 stars

I've been with Churchill's for many

I've been with Churchill's for many, many years with insurance for building/contents together with car insurance and am so disappointed even though I've carried insuring with you as I don't want to change as too old. The price has gone up so much and disappointed that when ringing asking for some reduction recently as being a loyal customer of 79 years of age, I was told that is the price and that it cannot be reduced even though I haven't made a claim ever. Im happy to carry on as I'm not a person chopping and changing a loyal person

4 September 2026
Rated 5 out of 5 stars

excellent staff .

Both the staff in the renewal department and customer service that I spoke to were extremely polite, understanding, helpful and professional. A great credit to your company. I would not say the same of the automated telephone procedure to endure first which did not ask any question that helped with my situation, took forever and was very frustrating.

1 September 2026
Rated 2 out of 5 stars

Quote via intermediary better than dealing direct

Initial enquiry made direct to Churchill with quote being nearly £100 more than the quote taken through Confused. Again their quote was withChurchill. Subsequently spoke by tel to Churchill stating their price was much higher than the one generated via Confused. Despite our having another car and house insured with Churchill no amendment given by the Churchill rep. Very disappointed.

30 August 2026
Rated 1 out of 5 stars

Ripping off people with auto-renewal

They offered a renewal quote which was £130 more (40% increase) than the previous year, even though no details have changed. Found a better price elsewhere so went to cancel the renewal and miraculously they knocked off £110 for the exact same cover. They should offer the best price from the very beginning, they rely on people not shopping around so they can rip them off with price increases for the same level of cover.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service and good price

Great service and good price. Thank you

1 September 2026
Churchill logo

Reply from Churchill

Hi Anthony. We're so pleased you experienced great service and found our pricing satisfactory. Thank you for your wonderful feedback and for choosing us. Rach

Rated 4 out of 5 stars

JShah

Good , I didn't find any problem with them , helped me negotiate the price .

16 April 2026
Churchill logo

Reply from Churchill

Hi Shah. We're delighted to hear you had a good experience and that we were able to assist you with the price. Rach

Rated 4 out of 5 stars

It was reasonably easy

It was reasonably easy

1 September 2026
Churchill logo

Reply from Churchill

Hi Graham. We're glad to hear that you found our service reasonably easy to use. We appreciate your positive feedback. Rach

Rated 5 out of 5 stars

buying my motor insurance from chuchill…

buying my motor insurance from chuchill was a very good experience the website is very easy to use excellent value for money and they even have phone numbers you can call to speak to a person if you need to instead having to use the unhuman chatbots or the dreaded webchat churchill a well known and trusted brand is perfect for my insurance needs.

2 September 2026
Unprompted review
Churchill logo

Reply from Churchill

Hi John. We're so pleased to hear you had a good experience purchasing your motor insurance and found our website easy to use. It's great to know you appreciate the value and the option to speak with a person when needed. Rach

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