rd Class Citizen “Slave” econo

United Kingdom

Reviews

Review of Lidl Polska


Rated 4 out of 5 stars

If you are looking for a complacent…

If you are looking for a complacent shoping experience at a very low price with somewhat decent quality. Here's the place. Polish Lidls are exceptionally good compared to UK, DE and IE. But the budget has the consequence of somewhat poor service and cleanliness. I'd still recommend shopping locally to support your community even if it's slightly less convenient.

18 January 2026
Unprompted review

Review of SIXT Deutschland


Rated 2 out of 5 stars

They love to upsell you

They love to upsell you, they don't always tell you why they chose a vehicle for you instead of the one that has been reserved. And in the end they guilt trip you to leave them people a "positive review". Just shameless. But the cars, are generally ok and they don't look too deeply into damages. Somewhat trustworthy

18 January 2026
Unprompted review

Review of SMARTY


Rated 4 out of 5 stars

Good price, service and coverage, but little CS

They provide a very good price. But customer service is impossible to access if say for example, a payment is missed and you have no mobile service, text ability or data. This has happened to me with SMARTY 3 times now and it's the only thing I don't like about them. Otherwise, decent coverage and speed. Quite reasonable for Roaming allowance as well.

18 January 2026
Unprompted review

Reply from SMARTY

rd Class Citizen “Slave” econo,

We appreciate your feedback and are happy to hear you find our prices, coverage, speed, and roaming allowance reasonable. We're sorry you've had difficulty accessing customer service when facing payment issues without mobile service. We'll review our support accessibility in such situations.

-Nathan

Review of Hastings Direct


Rated 1 out of 5 stars

I lost my 3 years of no claims bonus…

I lost my 3 years of no claims bonus because HD failed to investigate the true casuse of my RTA.

On a completely unmarked roundabout, I was informed that I was the one who straddled onto the third party when there were no lanes, signes to suggest where to go or else. In addition to that, the council, the responsible party for this stretch of surface has painted the lines on only 5 months after my RTA following a swift complaint to the council (which as we all know, ended up in a complete fob-off). This was proof to me that the council was at fault. Given they clearly sought the need to paint the lines on the surface after my RTA.

Yet, HD told me that they will not look into claiming from the council. That's it! Instead, they just took my 3 years NCB, charged me my full excess and consequently affected my future insurance premium prices for the next 5 years.

HD does not follow their contractual obligations to their customers, moreso, the financial ombudsman is a complete waste of time.

These thieves get away with it because MOST people, just let go. Well I wown't, even after 3 years since the RTA, I am now taking them to court. I've had enough

18 January 2025
Unprompted review

Reply from Hastings Direct

Hello,

Thanks for your review, we’re sorry to read about the poor experience you had during this claim and to see that you didn't get the customer service you needed. It's frustrating to see that this has taken so long to progress and resolve.

Providing our customers with the best possible experience is always our top priority especially when it comes to making a claim, so we regret that you didn't receive this.

If you think this was poorly handled and you would like to make a formal complaint, please visit www.hastingsdirect.com/about-us/customer-complaints or call us on 0333 999 8904. When we’ve logged your complaint, we’ll get back to you within five working days. You can find further information about this process here: www.hastingsdirect.com/help.

I hope this can be resolved soon in light of the actions you have taken. ~Theo, Social Media Team

Review of Policy Expert


Rated 1 out of 5 stars

Dismissed my claim for property…

Dismissed my claim for property nuisance following continous access/egress obstruction, fly-tipping, racially aggrevated public order offence, overgrowth spilling over the fence + light blockage from evergreen foliage, trespassing, and much more. It was deemed by policy expert that all this was a "personal nuisance" matter instead of the covered "property nuisance"...

Waste of money.

24 October 2024
Unprompted review

Reply from Policy Expert

Hello,

Thanks for taking the time to leave us your review.

After speaking with Trinity, we understand that you had contacted them to confirm you didn't want to go ahead with the claim.

If you wish to discuss things further or if there's anything else we can help you with, please get in touch at homereviews@policyexpert.co.uk.

Thanks,
Nisha

Review of Trinity Claims


Rated 1 out of 5 stars

Always keen on fobbing off totally…

Always keen on fobbing off totally substantiated, legitimate and concerning claims in light of saving money. Even if all the evidence is provided, they still fight back. Taking a sour, rotting dump on paying customers. Unfortunately, the majority of insurers use them which is why I've never had any luck to uphold my rights to file claims for things like nuisance.

14 August 2025
Unprompted review

Reply from Trinity Claims

Hello, Good Afternoon

Thank you for taking the time to share your experience. We're genuinely sorry to hear that you're dissatisfied with the outcome of your claim. Please provide your claim reference details via feedback@trinityclaims.co.uk so we can review the details of your claim.

Kind regards

Kerrie

Review of Policy Expert


Rated 1 out of 5 stars

Not honouring a Property Nuisance claim…

Not honouring a Property Nuisance claim that is clearly supported by multiple examples of obstruction to access and egress to property, fly-tipping, overhanging foliage etc...

Legal firm instructed by Policy Expert are refusing to acknowlege this as property nuisance dismissing the claim... What is the point of this policy?

14 August 2025
Unprompted review

Reply from Policy Expert

Hello,

Thank you for taking the time to share your review.

Please be assured that your comments have been raised with the relevant team and they will be in touch to discuss things further.

If there's anything else we can help you with, please get in touch at homereviews@policyexpert.co.uk.

Thanks,
Nisha

Review of The Vaults Group


Rated 1 out of 5 stars

Not allowed to review anything due to…

Not allowed to review anything due to "breaches of terms of services"

15 July 2025
Unprompted review

Reply from The Vaults Group

Good afternoon,

We do not have any record of you being a customer at The Vaults Group. We have reached out to you for more information regarding your review. Please contact us at your earliest convenience.

Kind regards,
The Vaults Group.

Review of Modern UPVC Windows


Rated 1 out of 5 stars

No Warranty Honoured At All!

Been going back and forth for weeks now complaining about a manufacturing defect. Burbage keeps insisting it's the installation at fault, not the defect. When photographic evidence shows the provided lock rail on the frame has been provided installed too high. Now I can't even latch my doors, no adjustment can fix this either.

Been told to heel and toe, yet it's already been done! Completely irresponsible company

For all those giving this scammy company 5*, try their aftersales support/warranty support. Then review this company :)

25 June 2025
Unprompted review

Reply from Modern UPVC Windows

Good Afternoon, thank you for taking the time to leave your review. We pride ourselves on a robust warranty for all our products and an exemplary after care service for our customers which is proven by our reviews. Our products are supply only so there will be occasions where we cannot provide a warranty against installation errors however I need more information about this case. At this stage, in response to such a review I will ask for copies of all communications between yourself and my team along with your original MW order reference so that I can familiarise myself with this complaint and justify these comments. Please email all information for my attention to info@modernupvcwindows.co.uk.
Kind Regards
Katy
Modern UPVC Windows

Review of The Co-operative Bank


Rated 5 out of 5 stars

Called on time, exemplary service

Called on time, provided me with all the necessary information and always asked whether I wished to opt out of communications/marketing!

18 June 2025
Unprompted review

Reply from The Co-operative Bank

Hi, thanks for your review and lovely feedback. This is much appreciated. Kind Regards, Claire.