I lost my 3 years of no claims bonus…
I lost my 3 years of no claims bonus because HD failed to investigate the true casuse of my RTA.
On a completely unmarked roundabout, I was informed that I was the one who straddled onto the third party when there were no lanes, signes to suggest where to go or else. In addition to that, the council, the responsible party for this stretch of surface has painted the lines on only 5 months after my RTA following a swift complaint to the council (which as we all know, ended up in a complete fob-off). This was proof to me that the council was at fault. Given they clearly sought the need to paint the lines on the surface after my RTA.
Yet, HD told me that they will not look into claiming from the council. That's it! Instead, they just took my 3 years NCB, charged me my full excess and consequently affected my future insurance premium prices for the next 5 years.
HD does not follow their contractual obligations to their customers, moreso, the financial ombudsman is a complete waste of time.
These thieves get away with it because MOST people, just let go. Well I wown't, even after 3 years since the RTA, I am now taking them to court. I've had enough
18 January 2025
Unprompted review