Mary Lewis

Hi Mary,

Great to hear that even with the mix up of subscribing twice, it only took one email for our customer service team to sort things out quickly for you.

Thank you again for taking the time to share this with us.

Warm regards,
Ankhway Customer Happiness Team

Hi Mary,
We sincerely apologise for the failure to deliver your parcel to the correct address. It is disappointing that this has happened, and we deeply regret any frustration caused—especially since you have not received your package, despite it being incorrectly marked as delivered. No customer should ever have to chase their parcel due to an inaccurate delivery update.Thank you for bringing this to our attention. Please know that we are committed to urgently investigating this issue and ensuring drivers follow accurate address details moving forward. Your feedback is invaluable in helping us strengthen our service.I would really like to investigate this for you as a priority. Please could you email trustpilot@yodel.co.uk  with the full name on the parcel, delivery address with postcode, contact number, tracking number, along with a link to the review?Thank you, Yodel Team

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
JD Customer Care Team