Mr Butler

Had a number of these cameras for many years, they were originally very good and was so pleased that I took out a yearly subscription.
They took my money, then they took it out again about 4 days later, I contacted them and asked for it to be refunded as I had not authorised the second payment.
They refused and said they would add a second year subscription. After a number of emails I eventually was given a refund after saying that I would go to my credit card company to ask for a charge back.

Shortly after I decided to start replacing my YI with a different make as I was finding it very difficult to view recordings because of the amount of adverts put in your way on the app, it was taking longer & longer to view anything.
I now only have one YI camera I have not replaced & tried to view that this morning on the app, after 15 mins of clicking to view the recording all I was getting were 30 second adverts, one after the other. I have now given up and written this review and will replace this camera as well.
It is a shame they are good cameras.

Nice chair but did not receive the Guardsman Fabric Kit I ordered.

I phoned and they said I had only paid £45 for the protection; I had to pay another £35 to receive the kit despite being told that I would receive it with the chair protection policy for £45. I had been charged the wrong price in the shop apparently. Annoying, I had to pay the extra to get the kit which I had been told I was getting anyway.

I probably will not order from HSL Chairs again as I was not even given an apology for their error just told I had to pay the extra for the kit.

NOTE: I have since spoken to Lauren Elliott, Customer Care Manager who has apologised that the issue occurred and has now refunded my mother the £35 paid. It has now restored my faith in this company.
I have increased my star rating.

Nice item but disappointed as I chose the option to have it sent in plain packaging. It was handed to my wife at the door and there on the box was if undelivered return to "Pandora" at their address.
Not very helpful as she now knows she has something from Pandora as part of her birthday present, ruined most of the surprise!

Phoned & spoke to Paul Griffin at Direct Gap insurance who we found very knowledgable, efficient and pleasant. Good experience.

Purchased a chair on behalf of my mother. Not only were we delighted with the chair but the service received was absolutely first class.
The staff I spoke to were very helpful, efficient, polite and respectful.
Would certainly purchase from again and will be recommending to other family & friends.

Ordered for next day delivery for which we paid extra, did not arrive for two days, no explanation. E-mailed but received no reply, filled in form on their web site, no reply after 3 days.
Items are nice but service poor.

When purchasing a laptop two weeks ago I found that I have problems with software I was sold which I do not feel was needed. E-mailed complaint which bounced back as old e-mail on web site. Wrote to head office by signed for delivery but no reply yet after nearly a week.

We brought the wooden trough as a present, we were very impressed with, it looks good & is well made with a strong liner & at a reasonable price. My father was delighted when we gave it to him.

In fact we were so pleased with it that we ordered a second one for ourselves a couple of days later.

Happy with policy & service received but disappointed with response to emails.
For the second year running had occasion to email a query, did not receive a reply within a few days, sent a follow up still no reply.
Query becoming urgent so had to phone to to get an answer. The following day I finally received a reply to my email.