YI Technology Reviews 

763
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 243 reviews, most reviewers were let down by their experience overall. Customers are heavily frustrated by the overwhelming number of intrusive advertisements popping up constantly when trying to check their feeds. People feel unfairly forced into purchasing expensive monthly subscriptions just to access basic live viewing and video storage functions. Many consumers find their security devices now completely unusable without paying extra fees due to recent restrictive updates. Some reviewers were happy with the physical hardware quality and initial performance of the cameras before changes occurred. Consumers noted that the equipment worked wonderfully and provided good picture quality during the early years of use.

What people talk about most

Product

Users describe negative interactions with product due to recent changes that block local SD card viewing with... See more

Subscription

Customers consistently note negative experiences with subscription requirements and aggressive advertising.... See more

Application

Customers had negative experiences with app, noting that it has become nearly unusable due to intrusive... See more

User experience

People report negative experiences with user experience due to an abundance of intrusive ads and pop-ups.... See more

Marketing

Reviewers express strong frustration regarding the marketing and advertising strategies, noting that the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Total junk. The only reason this app exists is to push endless ads. So many ads that it makes the cameras you purchased because a subscription wasn’t required totally useless. Ads pop up every 10 s... See more

Rated 1 out of 5 stars

I purchased 8 of these over the years as they advertised use of SD cards for recording. Over the past few months they are now slamming ads & no longer support SD recording. Can no longer access thes... See more

Rated 1 out of 5 stars

Imagine trying to log into your home camera in an emergency only to be served 2 or 3 ads for trash mobile games. Yi technology / Kami Home believe that this is more important than being able to use th... See more

Rated 1 out of 5 stars

This Company is a scam. -Cannot Review SDCard -Live view has been limited to 60 seconds without subscription. -Cameras AI never worked, not worth the money -Camera has unbelieve ADs th... See more


Company details

  1. Software company

Written by the company

YI is committed to using innovative technology to make everyday life safer, richer and more fun. With our passion hard work and commitment to combine the highest quality and value, millions of users from every corner of the world and all ages are feeling greater peace of mind, inspiration and connection with their families, friends and communities.


Contact info

1.1

Bad

TrustScore 1 out of 5

763 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(763)

375 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

YI camera and customer service

Absolutely , Zero, Customer Support from them. Actually had to cancel my credit card because I couldn’t turn off the auto renew. Do yourself a favor. Cancel your credit cards or subscription with this YI service. It is Terrible that companies like YI exist. It’s time to shut them down and stop them.

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy Yi Kami products

I originally bought 11 inside cameras and three outside cameras on the basis that I didn't need a subscription and could fit an SD card for recording as the subscription for all these cameras would have been expensive. The cameras worked ok although with limited functionality. After about a year Yi/Kami started to introduce ads and pop ups which got progressively worse until the app and cameras were useless, unless of course you took out a subscription- which was not the deal.
I was so enraged I have taken all the cameras out and thrown them away and changed them all to TP Link at considerable cost. These work fine and as advertised. And a note to Yi /Kami. You think you are being clever but you are actually very stupid. As well as changing the cameras I have standardised on TP Link infrastructure for all of my home controls. You have lost me as a customer for ever. I tell everyone of my experience. From Trust Pilot reviews it look like everyone has had the same experience. So, in my opinion never, ever buy Yi/Kami.

27 August 2026
Unprompted review
Rated 1 out of 5 stars

I bought this camera on Amazon thinking…

I bought this camera on Amazon thinking that it was a great camera when you trying to load your application all these ads coming up it's ridiculous you purchased the camera on your Wi-Fi why should we be getting all these ads I'm going to disconnect my camera and buy me another camera that don't have to deal with ads there's a total junk

2 August 2026
Unprompted review
Rated 1 out of 5 stars

When I first bought the cameras they…

When I first bought the cameras they were fantastic. And then they decided to put full page ads that you cannot exit out of and cannot access your camera footage in an emergency. App glitches out every time i use it and shows my car that’s been gone for over a year still parked out front half the time. By far one of the worst companies out there.

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing

Had a number of these cameras for many years, they were originally very good and was so pleased that I took out a yearly subscription.
They took my money, then they took it out again about 4 days later, I contacted them and asked for it to be refunded as I had not authorised the second payment.
They refused and said they would add a second year subscription. After a number of emails I eventually was given a refund after saying that I would go to my credit card company to ask for a charge back.

Shortly after I decided to start replacing my YI with a different make as I was finding it very difficult to view recordings because of the amount of adverts put in your way on the app, it was taking longer & longer to view anything.
I now only have one YI camera I have not replaced & tried to view that this morning on the app, after 15 mins of clicking to view the recording all I was getting were 30 second adverts, one after the other. I have now given up and written this review and will replace this camera as well.
It is a shame they are good cameras.

26 July 2026
Unprompted review
Rated 1 out of 5 stars

TOO MANY ADS

I'd like to join the many other reviewers here by you another 1 Star for your perseverance & consistency to be the worst WiFi security camera provider. As soon as my additional new Netvue security camera, arrives my Yi security camera is destined for the trash can! TOO MANY ADS!

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Keep away

I bought the camera system. After a while, the pressure from YI for extra payment is excruciating and there is so much advertising. Buy another serious camera manufacturer.

12 July 2026
Unprompted review
Rated 1 out of 5 stars

Forced expensive subscription to view recordings

While the camera is pretty good the app is wrggled with adds making it impossible to view recordings on the memory card.

Do not buy or you will be disapointed and forced into expensive subscription to view what you have recorded locally.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Yi iot camera scam

The cameras are not horrible cameras. The problem is the app. You must have the app to use the cameras. You must buy thier cloud to see any alerts or notifications OR use an SD card. But if you use an SD card you are saturated with pop up ads to the point of literally not being able to utilize the app properly. I bought the two camera set from a yard sale. I quickly realized why it was so cheap but appeared unused. Worthless! Don’t waste your time or money!!

5 July 2026
Unprompted review
Rated 1 out of 5 stars

0 Stars - Deceit and Paywalls

0 Stars. I have used YI cameras in my home for many years but now I am throwing them out. I am forced to watch ads when I open the app now. I am not able to see my cameras detection video ON MY OWN SD CARD unless I pay YI extra money for a subscription. I bought these to use for the features that are now behind a paywall. I hate the company and will never buy from them again.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT DEAL WITH THIS COMPANY

DO NOT DEAL WITH THIS COMPANY. I am just here to reiterate the frustration and anger at the app that requires you to watch a video ADVERTISING of an entire minute or more BEFORE you can view your cameras. In an emergency this is dangerous and thoughtless of this company to force you to pay money to be able to load them up immediately. It is reprehensible that they are allowed to let this happen. You buy these to make your families and properties safer and they say the app is free and you can choose to pay for monitoring. And then the ads appear and all of the cameras I purchased in good faith are practically useless. I’ve nearly Theon my phone in frustration when trying to check on a concerning alert, powerless to see what’s happening while an app for something that in principle I would never purchase wastes my precious time. DO NOT deal with this company!

1 July 2026
Unprompted review

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