Zoltan Barna

One of the worst internet providers I’ve ever had to deal with — and I say that as someone who has worked with many of them over the last 10 years in my profession. I wasn’t even surprised when I later saw their reviews on Trustpilot — after my own experience, I fully believe all the negative ones are genuine.

My story started about a year ago. Just a few months into my contract, my internet connection completely stopped working due to an infrastructure issue. It happened during winter, and because of a major oil leak, I was told to wait for an update and possible fix in April.

In the meantime, Plusnet provided a mobile hotspot with an unlimited data SIM card, but since I live in the countryside, this setup was almost useless. I asked for a proper MiFi router, but they refused, so I had to sort one out myself — at my own cost.

Despite not receiving any proper service, I was still required to keep paying for the contract. When April came, there was still no fix, and even though I managed to pause payments for two months, they started charging me again with the usual promises that the issue was being worked on. I received automated emails with supposed “update dates,” but nothing ever changed.

Over the course of the year, I ended up paying around £600 for a service I never received. When the contract finally expired, I cancelled it and requested compensation, which they agreed to in principle — but I have still not received a single penny.

Even if I do eventually get my money back, I can honestly say Plusnet is the most unprofessional company I’ve ever dealt with. Their service is terrible, and their customer support is one of the worst I’ve ever encountered.

From what I’ve heard, Plusnet has already shut down some of their other services, and I sincerely hope they close their broadband division too — because they clearly don’t know how to run it properly.

My advice: stay away from Plusnet. All they will give you is disappointment and frustration. Even when the fault is entirely theirs, they refuse to help or take responsibility. Absolutely horrible experience.

Review:
I received a very professional service, and on top of that, I got a great offer for the tyres I purchased.
The only issue I experienced was the long waiting time for the fitting, even though I had booked an appointment online. They moved my appointment to an earlier time, but I still had to wait about 1 hour and 30 minutes to get all four tyres fitted.

I guess this was due to it being a busy time of year, and since this is a truly professional company, they are probably fully booked most of the time.

Overall, I’m very satisfied and will definitely return to them in the future if I need new tyres.

Ubigi eSIM is great and works really well, but I found out it’s not the cheapest option on the market. For that reason, I’ve switched to another provider for the future. The system itself and how it works is excellent, just not the best value for the money you spend.

Love Holiday had a great, seamless system that made my holiday very easy. I didn’t need to worry about anything—just followed the instructions provided, as all the information was clear and obvious.

Great company with several positive values, like good data plans, really good customer service, and super easy management. The coverage in general in Surrey is not great. The 12GB data limit in the EU is not the best on the market, but it is good value for the money you pay. I recommend it to everyone who can live with these small problems.

I had a terrible experience with a package holiday from Lastminute.com. They sold me a holiday in a supposedly 4-star hotel, Ledras Beach Hotel, which turned out to be far from even 2 stars. The hotel was chaotic, and my wife and I spent most of our holiday away from it once we realized how bad it was. If you look at the Google reviews of the hotel and focus on the pictures, you'll see what I mean.

The customer service team at Lastminute.com was unavailable, and communication was painfully slow. They were unhelpful and showed no concern after taking our money. Avoid them at all costs; it's no coincidence that they have a 2-3 star rating on Trustpilot

I have dealt with many companies, but Warmzilla has been did not impress me. They pride themselves on being an online company. Unfortunetly their online survey didint work in my case, and the communication becomes extremely difficult after payment. After they surveyed my home online, they offered a boiler and kit that weren't compatible with the rest of my heating and hot water system. We only realised this when the engineer arrived in my house. They offered another option (different boiler and kit), but I had to collect all fittings and the boiler myself due to desperation, as they had no idea how to sort it out in time. It was total chaos. Took me few hours drive to get it sorted.

While after installation, I discovered that the "Summer mode" hot water function not working in my house, which had never been an issue before. I was grateful to have heating in November when it was constantly under 8 degrees outside so I didnt try when I had the engneer was on site. However, when I tried to contact customer service, a painful and difficult communication chain ensued. Instead of helping, they blamed one of my system elements which was the 2 Ways Valve, claiming it was broken. After 8-10 weeks and around 10 email exchanges (they were not always prompt to respond and needed to wait days for an answer), I convinced them that there was nothing wrong with my valve. After all they sent an engineer who diagnosed a cylinder thermostat fault.

Side note: There was nothing wrong with the 2 Ways Valve at all (confirmed by their engneer after the visit), but they blamed it for 10 weeks. Believing them, I replaced the cylinder thermostat with a brand new one Guess what, I still had the same problem and it is in 2024 March. What actually happened (I still assuming this) is that the engineer who did the installation messed up something when setting up the electricity solution, and Warmzilla simply blamed it on my existing kit without offering any further help.

If I log in to the online service portal, it still shows the wrongly recomended boiler (I never had it as they needed to istall a totaly differnet one) and I didnt recived any invoice at all.

In conclusion, my recomandation is to please read all negative reviews carefully; there are plenty of them and plase also have a look how recent they are and how similar experince the other customers having. Choose another company, especially if the installation isn't straightforward, and avoid them as they might wont help. That was my experiance and I feel better to stay away from them in the future.

Really nice beers, excellet customer service. I canceld my subscription on the end of day, becose I think a bit overpriced, but I definetly revisit the site and sometimes I will buy my own selection.