Ruth mccarlie

Thank you for sharing your feedback on your positive experience, we really appreciate it!

Thank you Ruth for your wonderful feedback! We're thrilled to hear you enjoyed our service.

Hi there,

Thank you for sharing your experience with us. We hear your concerns and understand how frustrating it can be when a service does not meet your expectations, especially for something as important as installation support.

We’ve looked into your case, and you will receive an email with possible next steps shortly. Please check your inbox, including your spam folder, over the coming hours.

We’re here to help sort this out together. If you haven’t received our email, feel free to reach us directly at support@joybuy.com.

Warm regards,
Claire
Joybuy Support Team 🌟

Hi there,

Thank you for sharing your experience with us. We hear your concerns and understand how frustrating it can be when a service does not meet your expectations, especially for something as important as installation support.

We have communicated your requests to the relevant team and will follow up on the subsequent matters as soon as possible. We are actively working to improve our processes and training to provide more reliable support in the future. Your feedback helps us identify where we can do better, and we are committed to enhancing our service quality.

If you have any further questions or need additional assistance, please feel free to contact us at support@joybuy.com.

We appreciate your patience and thank you for giving us the chance to address this matter.

Warm regards,
Claire
Joybuy Support Team 🌟

Hi Ruth, We are truly sorry to hear that you were left with this impression, and we appreciate you taking the time to share your feedback. Your experience matters to us, and we hope that we will have the opportunity to welcome you back and provide you with a much more positive experience in the future. Thank you Tracy

Ruth mccarlie,

We regret the multiple failed appointments. We appreciate your feedback and will review our processes. Can you please supply your full name, address, postcode and contact detail sand we will follow this up.

Kindest Regards
catriona.jenkins@sureserve.co.uk
Sureserve
SESUK.enquiries@sureserve.co.uk

Ruth mccarlie,

We're very sorry to hear about the ongoing heating issues and the multiple visits without resolution. We'll investigate this urgently to improve. Can you please supply your full name, address, postcode and contact number and we will follow this up.

Kindest Regards
Catriona.Jenkins@sureserve.co.uk
Sureserve
SESUK.enquiries@sureserve.co.uk

Hi,

Thanks so much for your feedback! We're really glad to hear your order was dispatched quickly and arrived right on time—that's exactly what we aim for!

Hope to see you shopping with us again soon. Don’t forget to share the EGO love with our refer-a-friend program and get 20% off your next order: https://ego.co.uk/refer-a-friend

Best regards,
Dan
#EgoSquad 💖✨

Hello

Thank you for your 5* Reply,

We really appreciate you taking time to provide positive feedback regarding the service you have received from Pacifica

We hope you have a great day

Hello

Thank you for your 5* Reply,

We really appreciate you taking time to provide positive feedback regarding the service you have received from Pacifica

We hope you have a great day

Dear Ruth,

Please could email us with your address to customercare@fortem.co.uk and I will raise this with your local branch to get resolved as soon as possible?

Many thanks,
Fortem

Hi Ruth.
Thanks for the feedback.
Sorry for the confusion. I've had a look at your account and I can see that you ordered one of our TRIAL boxes, it's not designed to last your dog 2 weeks!

If you could get back in touch one of the team can chat through how the trial works and make sure we've got the right details - the last thing we want is for one of our pack to go hungry!

Geoff 🐾