Sureserve Reviews 

My name is Marliese Baychu and I live at 335 Longheath Gardens, CR0 7TW. I recently had my boiler replaced by Matt from MCO on behalf of Sureserve and I couldn't be happier with the service I received. From the moment Matt arrived he got straight on with the job while remaining professional, friendly, and respectful of my home. He explained exactly what work would be carried out, what he needed from me during the installation, such as access to the bathroom, and gave me a clear idea of how long the job would take. Matt worked efficiently and kept everything clean and tidy throughout the installation. Once the work was complete, he took the time to explain how the new boiler system worked and showed me how to use it, making sure I was comfortable with everything before he left. Matt has excellent customer service skills and is a real credit to MCO and Sureserve. It was a pleasure to have him carry out the work in my property, I would highly recommend him. Thank you for such a fantastic service.

Matt and his boys are lovely clean work very profeshanel. Would recommend them to anyone also clean up after themselves.

Dominic installed my smart meter at my property. He was friendly and explained everything he was doing, he even took time to demonstrate safety feature with my gas hob offering reassurance to how safe my appliances are. He offered great service and was a credit tonthe company.

Our change of meter went very well, 30 minutes it was done. Our fitter Warren Wright was a very nice chap and did a great job.
Well please

Stephen Howe was very friendly and quick and efficient. Inputting the smart meter did not disturb my morning, and at the end he explained everything with me in full detail.

Sureserve we're supposed to install my radiator yesterday but did not turn up again ,I was sitting 10 feet from the front door in my lounge. The guy says he did not get an answer when ringing the door bell yet he couldn't use the trade button or ring my mobile phone ? He was not at my address ,sureserve was not here

It took three attempts to resolve a hot hotwater issu, still couldnt get it done. Terrible customer service too

The engineer was very informative, friendly and efficient.

Had annul boiler check guy did up loose gasket today been like that all year maybe more dangerous for obv reasons how do this people get gas safe ! Not reassuring at all

Dev came to fit a smart gas meter for octopus for my house. After being told it couldnt be done by another engineer and needed to be looked at by cadant and being ran around in circles for months, Dev came and did the work with no complaints in a very professional manner! Very impressed!

I had my gas and electric meters replaced as the gas meter had failed and not displaying the usage. Dev arrived a few minutes before the scheduled appointment time, a most efficient and knowledgeable engineer, he kept me updated on the process and timescale. Dev was tidy, cleaning up as he proceeded from one meter to the next. He set up the new display, advised me how to get the best out of the new meters and to save energy in the process. Dev is a thorough efficient person and a credit to your company. Keep up the good work

I had you have my electric and gas meters changed to smart meters.
The engineer who done them was Dominic a very nice young man. He was very polite and got on with the job he had to do. He made sure everything was working before he left. Dominic even set up the smart meter for me before he left. Would highly recommend him.

Great service from Ben Dougherty today on a smart Meter installation. He was professional and kind ☺️ thank you

Great service from Rafael and very swift and effective. Excellent communication the day before and did the job with minimal impact on our day.

Flawless new Smart Meter installation by Owen Ward.

Stephen was friendly and efficient and seemed to do a good job and explained everything to us.

K Jordan fitted our new smart meters yesterday. He provided good explanations and worked quickly and efficiently. Great job!

K Jordan arrived on time explained everything he was going to do. Asked me if I understood and got to work. Left my property clean and tidy and gave me instructions on how to use my monitor. Thoroughly nice guy couldn’t fault him.

Surefire on behalf of Scottish power have been bombarding me with telephone calls regarding Smart meter installation. They have been told on numerous occasions that I do not want a Smart meter but they keep calling. This is starting to reach the point of harassment.

I would like to mention Chris Gethin the engineer who fitted the smart meter for us, he was very efficient, very polite explained everything and when I had a query about something he went out of his way to get an answer for me.