Parcels at the back of the lockers
The trouble is have had with the lockers is not something most people would have, but I'm quite a small person with really bad knees and when the parcel is put in the lockers they just get pushed in and sometimes go right to the back of the lockers and I have had trouble getting them out because of my small arm's and the last time my parcel was delivered into the bottom box and all the way back. So a combination of short arm's and bad knees made it very difficult for me to reach my parcel.
Reply from Budbee
Hi!
Thank you for leaving this review. Of course, you should be able to pick up your package easily.
We’ve read your review and fully understand your situation. We’re aware that this is an issue for some of our customers, and we’re working hard to find a solution.
Our deliveries are programmed to always be placed as close to the center of the locker as possible. When they’re placed higher up or lower down, it’s due to the current capacity of the locker or the size of the slot the package requires.
I sincerely apologize that your package was harder to reach in this particular case.
Hopefully, we’ll be able to offer a solution in the near future. Until we launch an alternative solution, our customer service team will be happy to arrange for a slot further down for your next delivery.
Please feel free to call us next time, and we’ll resolve it right away.
Have a great day!
Best regards, Budbee