Very quick service from ordering to receipt only a few days. I was kept informed at all times of dispatch etc.
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Australian Bodycare is one of my all time favourite brands. First, the brand uses clean ingredients and amongst it 100% pure essential tea tree oil in it's products- purer, more potent tea tree oil ca... See more
From placing my order I was kept informed of delivery date. In fact it arrived earlier, which was great. I love the range of shower/ body washes. So gentle, very delicate fragrance & leaves my sensiti... See more
I contacted Australian Bodycare because their Intim Wash with Tea Tree Oil and Lemon Myrtle had an unpleasant smell, both stale and mouldy - either the products were faulty or they are past their s... See more
Company replied
Company details
Written by the company
Australian Bodycare has been a front runner for skin care products since 1992. Since then, we have adhered to the same ideas as we were founded on: Providing the best skin care solutions and helping people achieve a better quality of life.
Contact info
Trævænget 14, 5492, Vissenbjerg, Denmark
- 64471796
- info@australian-bodycare.com
- australian-bodycare.com
4.3
Excellent
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
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Very quick service from ordering to…
Very quick service from ordering to receipt only a few days. I was kept informed at all times of dispatch etc.
22 July 2026
Unprompted review
Great seller well trusted I'm made up with them
Well trusted seller i am made up with my products thank you.
18 July 2026
Unprompted review
Amazing customer service quick delivery
Amazing customer service quick delivery
26 June 2026
Unprompted review
Rating
At first I was very afraid to order, the overall adverts seemed a bit fishy but after my first order I may as well say- I shouldn't have judged the book by its cover. The products are working. The help service is very helpful. Even though I had some troubles they reached out and help me to sort it out asap. I surely will order again. Such a great experience. Thank you and keep it up!😊
1 June 2026
Love these products
Love these products! They truly solve the problems they are designed for.
1 April 2026
Not the best experience , items never received
★★☆☆☆
I ordered products from Australian Body Care which were meant to arrive on 22nd January. Unfortunately, UPS failed to deliver the parcel and it was eventually returned to the sender. Tracking confirmed the company received the package back on 10th February, nearly a month later.
At that point, I still hadn’t received my order or any proactive resolution (still waiting). After waiting so long, I lost interest in the products and had to request a refund instead.
The whole process took far too long and was frustrating, especially after paying and expecting delivery within a reasonable timeframe. While I understand courier issues can happen, the overall experience felt slow and inconvenient.
Disappointing first experience.
22 January 2026
Unprompted review
Reply from Australian Bodycare
I’m truly very sorry to hear about your experience – I completely understand how frustrating this must have been, especially as a first order with us 💛
I can see that the parcel was unfortunately delayed on its way back to us after UPS were unable to deliver it. Although tracking may have indicated an earlier return in transit, the parcel was not physically received and registered at our warehouse until 17th February, at which point the refund was processed.
It appears the package may have been delayed or temporarily misplaced during the return journey, which sadly extended the overall timeline. While courier issues can occasionally occur, I completely understand that the waiting time and lack of resolution felt disappointing and inconvenient from your side – and for that, I sincerely apologise.
This is certainly not the experience we want for our customers. If you should ever consider giving us another chance in the future, we would of course do everything we can to ensure a much smoother experience 🌿
Thank you for taking the time to share your feedback.
The cream has standard effect on my…
The cream has standard effect on my face skin ,nothing special
1 February 2026
Reply from Australian Bodycare
I’m sorry to hear that you’re not experiencing anything special with the Salicylic Acid Face Cream 💛
When starting new skincare, it’s important to keep in mind that it can take at least 4 weeks to see visible results. The skin needs time to renew itself and adjust to active ingredients like salicylic acid.
If you’ve only been using it for a short period, I would recommend continuing consistently – ideally daily – to give it a fair chance.🌿
I am confident that I made the right…
I am confident that I made the right decision by switching to this company for my skincare needs. So far, I’ve seen positive results with every product I’ve used.
1 December 2025
Unprompted review
DO NOT FALL FOR THEIR MARKETING FAKERY!
DO NOT FALL FOR THEIR MARKETING FAKERY!
ORDER: #ABC-UK-23509
THOUGHT WE WERE RECEIVING THEIR ORIGINAL FULL 100% TEA TREE BODYWASH. HOWEVER, INSTEAD, WE RECEIVED WHAT HAD A PASSING MENTION OF TEA TREE, MIXED IN WITH OTHER ELEMENTS, AND IT STINKS! WELL DONE AUSSIES, YOU MUGGED OFF THIS POMME.
24 November 2025
Unprompted review
Reply from Australian Bodycare
I’m truly sorry to hear that the product didn’t meet your expectations!
Our Body Wash has recently been reformulated. Instead of Tea Tree Oil, it now contains 4-Terpineol, which is the most active component of Tea Tree Oil.
We made this change because 4-Terpineol is gentler on the skin, while still maintaining the same antibacterial benefits 🌿
Of course, this also means that the scent is different – instead of the strong, medicinal smell of pure Tea Tree Oil, the new formula has a more natural and milder scent.
If you’re looking for a body wash that still contains Tea Tree Oil, I’d recommend our Skin Wash, which is quite similar to the original formula.
To make it up to you, I’d be happy to offer you a £100 voucher to our webshop – so you can try the Skin Wash or another product that suits your needs better.
Alternatively, I can also refund your full order if you prefer that.
Please let me know what you’d like to do – and again, I’m really sorry for the disappointment 🌸
I absolutely love the product
I absolutely love the product, especially the facial wash. My skin feels the quality in every use, it's really that good.
19 December 2025
Unprompted review
Reply from Australian Bodycare
Thank you so much for your lovely review! 😊
We're thrilled to hear that you absolutely love the product, especially the facial wash – and that your skin can really feel the quality 🌸
That kind of feedback means the world to us!
Reply from Australian Bodycare
Thank you so much for your kind review! 😊
We're really happy to hear that you were satisfied with our service and delivery, and that you felt well informed throughout – that’s exactly what we aim for! 🌸
Wife absolutely loves your products…
Wife absolutely loves your products will order again
14 November 2025
Unprompted review
Reply from Australian Bodycare
Thank you so much for your kind feedback!
I’m really happy to hear that you’re satisfied with the product and that the delivery was speedy 🌿
I hope you’ll continue to enjoy using it – and feel free to reach out if you ever have any questions or need advice.
//Australian Bodycare
Australian Bodycare Truly Cares About Their Customers
I have had several interactions with Australian Bodycare Customer Care, and it becomes more and more clear with each interaction that this company truly does care about its customers and the experience they have with both the products they purchase and the service they receive. This level of customer care is extraordinarily rare in this day and age.
2 September 2025
Reply from Australian Bodycare
Hi 😊
Thank you so much for your incredibly kind words!
It truly means a lot to us to hear that you've had such positive experiences with our Customer Care.
We genuinely care about our customers and always do our best to ensure both the products and the service live up to expectations – so your feedback is not only appreciated, but truly heartwarming 💛
Thank you again for taking the time to share your thoughts – we’re always here if you ever need us!
Unpleasant smell
I contacted Australian Bodycare because their Intim Wash with Tea Tree Oil and Lemon Myrtle had an unpleasant smell, both stale and mouldy - either the products were faulty or they are past their sell-by date.
The company has now written to me and reimbursed me for the faulty items. Apparently, the product has been reformulated with new ingredients, and I look forward to testing them.
24 June 2025
Unprompted review
Reply from Australian Bodycare
Hi 😊
I'm very sorry to hear about the experience you've had with our product.
We offer a 100% satisfaction guarantee, so I have of course made sure that your payment has been refunded.
As I mentioned in the email I sent you, the product has been reformulated, which has slightly changed the scent.
Best regards,
Sofie
Australian Bodycare Customer Care
Great product!
1 July 2025
A very good product that we use daily
10 June 2025
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