Becky

So bad it’s bordering on being a fraudulent website. I sent a return back over a month ago, have a photo from the delivery company of my return in the warehouse (in returns bin) and they still have yet to refund me.

I’m now having to raise a chargeback with my bank and they have stopped replying to my emails.

Avoid this website at all costs. Lots of people are saying the same and I wish I had seen these before ordering. I trusted the old brand name but this is someone else trading as them now and they are appalling.

I recently ordered two items from BOA and returned one because it was too tight. When I went to reorder in a larger size, I noticed several reviews mentioning that the item runs small. I ordered the size up and kept it, as it fit properly.

A few days ago, I tried to place another order and was informed that my account had been banned for “sending too many returns back.” This was surprising, as I have only returned one item and that return was due to the item being incorrectly sized, something that was also reflected in customer reviews.

I have contacted BOA twice to ask for clarification, but I have not received a response. It’s disappointing, especially as I was about to order five bridesmaid dresses from them. Unfortunately, this situation means they have now lost my custom. Their service is practically non existent if you read the other reviews on here and social comments.

I honestly can't understand how they have won awards for their service. We placed an order for a medium-firm mattress and didn't get an email confirmation apart from the delivery slot. Then, when it arrived, there was no note on the package to say what mattress it was. We've tried it, and it's far too soft and feels cheap even though it's a premium mattress.

We've since requested collection, and it's taken over a week for them to come back and confirm a slot. Then they don't tell you a time - only a day. I've requested a timeframe as we have plans. There is silence.

I'm shocked they have so many awards, as their service and email comms are way off what they should be.

Really honest and transparent provider. Their comms are always clear and helpful too!

The quality of the headboard they delivered for the price is amazing. Also, delivery was easy, and they communicated well with me beforehand. It's a shame that a couple of people have had bad experiences with delivery, but I haven't (which is why I wanted to leave a review).

Ended up leaving after they couldn’t resolve my issue with they overcharged me on a bill. I contacted customer services in September and three months later I was still chasing E.On.

All of the customer advisors are either unhelpful or unable to resolve challenges when you call them. So I switched to another provider who resolved the entire issue in less than 48 hours.

Don't use them. The quality of their products for the price is poor and when you try and return items they give you a 3-day window for collection with no update on collection times. I can't believe Zara actually own them as they feel like a rubbish startup.

I've waited over a month for my order to arrive with no update. Judging by the reviews here I'm not holding my breath on either the package arriving or me getting my money back currently. Avoid!

I had a faulty product and they came back straight away and sent a new product out within a day. Really pleased with the replacement. Great service!

For the first time in a while, I decided not to use their main competitor for a purchase and it was a big mistake! They refused a refund even though it was within the Christmas shopping period. You can't get through on their customer service number, their customer services email doesn't work anymore and their web chat is painfully slow. There's no excuse anymore for being uncontactable like this.

I’m really impressed with how quick and friendly the service was during lockdown. My frames are a great price for the quality and fit. I will definitely be ordering again!

Quick delivery, good price and great glasses.

I got given a discount voucher to use here and the payment gateway keeps failing. So far I've had this list of excuses from the customer service team after contacting them 3 times:

1) The payment has failed with your bank you need to contact them
2) The payment is stuck with your bank, you need to contact them and ask them to reset the payment
3) You have typed in an incorrect payment authorisation code so the payment didn't go through

I contacted my bank and guess what....my code was right. My payment was authorised and either their website has failed due to a fault at their end or Urban haven't taken the money out.

It seems Urban doesn't even want you to spend money with them when you could do and questioning whether I am capable of typing in 4 digits into a payment gateway over and over again rather than listening to what I am saying is customer service at its very worst.

I will spend my money elsewhere.

Didn't receive a confirmation email on my order and it looked like it failed so I ordered again and two orders were dispatched and I've been charged twice. Customer service is patchy at best, its a good price for frames but the level of service is poor so it just isn't worth it. I've returned all the frames and I'm still waiting for a reply for my refund. I won't be using Select Specs again.