Mr Townsend

Hi Mr. Townsend,

Thank you for your message, and please accept our apologies that you feel this way.

Having reviewed your concerns with the relevant team, I can confirm that FOW has not gone back on any agreed deal. Our process with Carwow is straightforward: we place bids on vehicles through their platform, and you are free to accept or decline these offers. If Carwow displayed a price expectation that did not align with our bid, this would relate to Carwow’s platform and not to FOW directly.

If you require any further clarification or assistance, please do not hesitate to contact us.

Update:

Hello Mr Townsend,

To be completely transparent we have not "dropped" the price on your vehicle. Carwow have provided an indicative valuation of what you might achieve through their platform and we have offered a price for the car through their trade portal. We have no visibility of their valuation throughout the process.

As you rightly state, we have not seen the car. We only make adjustments if the vehicle is not as described, for example if the car is damaged, missing service records or has been modified. This however doesn't happen very often.

We'll be happy to help you further - if you would like clarity on how our or Carwow's process works then please let us know.

Many Thanks,
Ben
FOW Customer Service Team

Hi Mr Townsend,

We're sorry to hear of your unhappiness with us.

Unfortunately, as you have not included any identifying details, we're unable to trace your booking request and so cannot provide specifics here, but in general terms, it's important to understand the following;

We (ClickMechanic) are a third-party marketplace only. All mechanics trading on our network are independent and are not employed by us. They trade under their own business names, manage their own work schedules and ultimately, decide which bookings they accept or decline.

We deal with gazillions of bookings - the vast majority of which get picked up by our partner mechanics. For the small number that don't, there's usually a good reason - i.e. scheduling issues, part/s availability, pricing, location, repair type etc.

We ask for a customer's dates and times of availability, and when their booking request is offered to our network, the reviewing mechanic will consider whether they can undertake the work within the availability time frame the customer has mentioned.

Whilst there is an option for same-day and next-day requests at an additional cost, this will depend on mechanic uptake.

We're sorry if your booking request was not one that got accepted. Rest assured, you would not been charged anything at all, and we hope you may give us another try in the future.

Kind regards,

Alex
Head of Customer Service
ClickMechanic

Thank you for your review, we apologise that on this occasion our customer service was not up to our usual standard. Please could you email further details to enquiries@arbury.co.uk and we will look into this further for you.

Hello, I am very sorry to hear of the issue you have raised. In order for us to look into this for you, please could I ask you to complete the online form below, and we will ensure that this is raised with the business area as soon as possible.

https://www.royallondon.com/forms/help-form

Kind regards, Angela.

Thank you for bringing this to our attention! We are very sorry to hear that your order was canceled and apologise for the inconvenience caused.

We are aware of some issues affecting our customers while we were upgrading our website. Massive apologies for any inconvenience this may cause, we really appreciate your patience and understanding at this time!

You should have been notified by e-mail with instructions on how you can regain access to your James Wellbeloved account.

For further support, please contact us - we are here to help!

Team Wellbeloved

Hi there,

Thank you for taking the time on leaving us some feedback on your experience.

It's great to see that your renewal price was very good but I apologise for the service provided. If you need any help in the future, feel free to get in touch.


Take care,

Adam,
Swiftcover Customer Service Team.

Hello,
Thank you for your review. I'm sorry to read it. If you would like to discuss this, please contact our Customer Services team at 01416481088 or customerservice@arnoldclark.com.

Arnold Clark Team

Morning Mr Townsend,
Thanks for taking the time to leave a review.
This is disappointing to see how you're feeling and certainly not what we expect for our customers. So we can look into this further and get you some help, please do pop us a private message on Facebook or Twitter at @AvivaUK with your full name, policy number, query and that it's in relation to this review case 69873.
You can also contact us here 👉 https://www.aviva.co.uk/help-and-support/contact-us/ if you do not wish to use social media.
Aviva Social Team

Hello,
I'm sorry to read your review. I have emailed you from Trustpilot requesting some information, please include your full name, the car registration, and your contact details.

Arnold Clark Team

Hi Mr Townsend,

Thank you for your review, if you could provide a vehicle order number I can ensure a member of the team contact you as soon as possible.

Kind Regards
Nikki

Hi Mr Townsend,
Thank you for your review. I'm sorry you have had these issues. Please contact our Customer Services team if you would like to discuss this further: 01416481088 or customerservice@arnoldclark.com.

Arnold Clark Team