FOW Winsford Reviews 

12,360
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,622 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, friendly, and professional, making the overall experience pleasant and efficient. The buying process is often described as simple, straightforward, and well-organized, with many appreciating the lack of pressure and responsive aftersales support for minor issues. However, some customers noted dissatisfaction with the product's initial condition, citing poor detailing, cleanliness issues, or overlooked minor faults upon collection. A few people also experienced mechanical problems with their vehicles shortly after purchase. Additionally, some reviewers were not happy with after-sales service, mentioning poor communication or unhelpful responses, and occasional long waiting times.

What people talk about most

Staff

Users describe positive interactions with staff, with many reviewers highlighting their friendliness,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as professional, efficient, and... See more

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with their car... See more

User experience

People report positive experiences with the overall user experience, often describing it as excellent,... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting very poor overall experiences, including... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fantastic experience with Carla Harding at FOW Winsford. Carla was excellent, smart, intuitive, and a pleasure to deal with. So much so that my son will be buying a car from Carla in the next few... See more

Company replied

Rated 5 out of 5 stars

We found just the car we wanted a red Citroen Picasso, and, even though FOW Winsford in fifty miniutes from home, it worked out perfectly. The price was good, the mileage was low, it had a good servic... See more

Company replied

Rated 5 out of 5 stars

The staff were friendly anf helpful. Part of the buying process ws handled by a sales apprentice who was very good. Calm and unfluttered even though he was tested on a number of areas of the vehicle w... See more

Company replied

Rated 5 out of 5 stars

FOW Winsford have been excellent, I dealt with Justin James who was brilliant to work with. We didn't physically view the car as we are over 150 miles away, so had to rely on Justin's trust alongside... See more

Company replied


Company details

  1. #44 of 55 best companies in Used car dealer
  2. #77 of 96 best companies in Car dealer
  3. #37 of 44 best companies in Motor vehicle dealer

Written by the company

FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.

FOW - Fords of Winsford

Written by the company

Reserve any car for FREE up to 24 hours
Peace of mind car shopping - reserve any car for FREE for up to 24 hours.
Enjoy an Award Winning Online Experience
Proud winners of the 2022 AM Awards - Online Consumer Experience of the Year.
FREE Transfers Between our 2 Locations
Enjoy the flexibility and freedom to view any vehicle at your leisure at the location nearest to you.
No Hidden Costs or Admin Fees
Simply the price you see is the price you pay.
Enjoy a Personalised Video of Your New Car
Our Product Specialists will showcase your new car in detail for you to enjoy from the comfort of your own home.
Buy Online - Click & Collect - Home Delivery
At FOW, you're in control. Enjoy the UK's most enjoyable car shopping experience, online or in-store with home delivery or click & collect available.
Multipoint Inspection
Every vehicle is prepared to the highest standard with a multipoint inspection completed by our technicians before you drive away.
HPI Check
Our complimentary HPI check is performed on every vehicle for your peace of mind - included at no extra cost.
Finance to Match all Budgets
PCP or HP? Our product specialists will discuss your options and help secure your dream car at a budget to suit.
Over 60 Years of Trust
Enjoy a completely hassle free and enjoyable car shopping experience built on solid foundations over 60 years ago.
Part Exchange or Sell Your Old Car
Quickly and easily part exchange or sell your old car with FOW today.

Great Service Time and Time Again

Why promise when we simply deliver

Why promise when we simply deliver
At FOW you'll enjoy award winning service alongside our commitment to: HPI check every vehicle, perform a multipoint inspection before you take delivery, price check all our vehicles daily - no nonsense, just great prices, quality control and re-clean every vehicle, photograph and video every vehicle so you can enjoy peace of mind car shopping and the option to part exchange or sell your old car. Car shopping made easy at FOW.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(12,360)

1,567 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, thank you Ella for your help in the purchase. Highly recommend this Company, after 2nd purchase in last few years.

21 July 2026
Rated 3 out of 5 stars

I didn’t get told my collection date…

I didn’t get told my collection date until I rang up to enquire. Now I have the car, there are two minor issues that need resolving. It’s a bit annoying to have these problems with a car that I thought would be great.

19 July 2026
Rated 5 out of 5 stars

Found a car I liked but found that a…

Found a car I liked but found that a couple of cylinders needed replacing before I could test drive. They were fixed and the week after I test drove and everything was good with the car. Danny kept me informed of everything happening to the car to keep me at peace before purchasing.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Fow…

Great staff great choice and no pressure at all Ryan was an absolute Gent he went the extra mile to help out
Absolutely brilliant experience.

20 July 2026
Rated 5 out of 5 stars

Nice people


So far so good… first day in my new to me, Car and I love it
I don’t know who the gentleman was that I saw today when he handed over the car, but he was absolutely brilliant
We both had a momentary concern and then laughed about it afterwards.

21 July 2026
Unprompted review
Rated 4 out of 5 stars

After a not very good start (i went to…

After a not very good start (i went to see a car then got told it had been reserved when i got there, even though i'd been called that day to check i was still coming) i received a call from Rebecca, who helped me find the car i wanted. She was nothing but helpful, and never pushy. Picked my car up yesterday and really happy with it.

20 July 2026
Rated 4 out of 5 stars

Wide range of cars to choose from

Wide range of cars to choose from, no aggressive sales or hassle when looking around. Fair pricing for part exchange of my old car, even increasing the value after inspecting its condition. Fast and efficient customer service on the whole, a little bit slower upon collection of the vehicle. Overall I am happy with my experience and especially the car.

15 July 2026
Rated 5 out of 5 stars

Carla managed our buying process from…

Carla managed our buying process from start to finish. Very genuine and knowledgeable person. Guided us through the 'paperwork' in a patient and easy manner.
We have bought from FOW before and most likely will do so again in the future.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

This is not the first time we have used…

This is not the first time we have used FOW this is our third car from them.
Just wanted to say that Ruby was brilliant today She helped us so much and we really appreciated it. The whole experience was great with all the team ready to help and answer any questions
Thank you

19 July 2026
Unprompted review

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