Banner for Carwow UK

Carwow UK Reviews 

84,353
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 11,609 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently describe the process as straightforward and efficient, highlighting how easily they can list and sell vehicles online. Consumers frequently praise the friendly staff and clear communication, noting that the overall service is smooth, professional, and completely stress-free. Some reviewers were not happy with unexpected price adjustments happening during the vehicle collection. People mentioned that buyers sometimes try to lower the agreed amount upon arrival or that initial reserve expectations feel completely off. A few individuals also noted that uploading multiple required photos involved extra effort and felt rather tedious overall.

What people talk about most

Service

Customers consistently note positive experiences with service, describing the overall car selling process as... See more

Price

Customers had ambiguous experiences with price. Some consumers reported satisfaction, noting they received... See more

User experience

Clients share positive opinions on user experience, highlighting how simple, fast, and stress-free the... See more

Staff

Users describe positive interactions with staff, highlighting helpful and friendly communication throughout... See more

Website

Consumers find website to be ambiguous regarding its usability and features. Many reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Carwow side of things is great, the dealer not so much. They waited over a week and a half to pick the car up and proceeded to find fault with everything in an attempt to drop the price. Frustrati... See more

Rated 4 out of 5 stars

Excellent way of adding car onto car wow. Good guidance of photos required. Auction happened next day after uploading car info. Contacted straight away after auction to confirm I accepted the pr... See more

Rated 4 out of 5 stars

I received several messages advising me of the process and what would happen next. By selling through Carwow, I received more for my car than others were offering me.

Rated 4 out of 5 stars

Overall the process was quite simple. Carwow checked on all aspects of your listing and advised on areas that needed change. They advised on the correct price to list the car and monitored the proces... See more


Company details

  1. #68 of 91 best companies in Car dealer
  2. #113 of 193 best companies in Online marketplace
  3. #29 of 41 best companies in Price comparison site
  4. #35 of 55 best companies in Used car dealer

About Carwow UK

Written by the company

We’ve created an open and honest marketplace where you can buy and sell your car for free and get a great price from our network of trusted dealers.

We’re not petrolheads - we’re just here to put you in the know and empower you, so you can change cars in confidence.

  • SELL YOUR CAR
  • From your sofa, we’ll do all the hard work.

  • GET A GREAT PRICE WITH CARWOW
  • Thousands of dealers can compete for your car in our online auctions.

  • YOU DON'T PAY A PENNY
  • No fees, no hassle.

  • BUY YOUR NEXT CAR
  • Design your dream car or browse high-quality used and new car listings.

  • WE'RE HERE TO HELP
  • Find out what it’s like to be behind the wheel with our in-depth & unbiased video reviews.


With over 8 million subscribers on our youtube channel.
We’re not just a place to buy and sell - we’re on a mission to put you in the know and make you feel good about changing cars.

Our customers trust us.

Join over 1.2 million drivers who’ve bought or sold a car with carwow.

Any questions? We’re always happy to help. Call us on 0204 586 4000 between 08:00 - 18:00 Monday to Friday or 09:00 - 17:30 on Saturdays.



How it works Car reviews Try It Today


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

84k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(84,353)

10,614 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I found the lack of communication from…

I found the lack of communication from the buyer once I had agreed the sale price, just letting me know that the sale was going to proceed would of been helpful, I waited nearly a week until I heard from the dealer. I also feel that when I was running through my write up your representative about the pictures I had submitted, I hadn’t realised that the service history was out of kilter.

3 September 2026
Rated 5 out of 5 stars

I am very much happy with the service I…

I am very much happy with the service I received from Carwow.
Carwow offered to sell my car for free and I thought they will change later and request a payment but they kept their words up to the end
I am very much happy my car was sold buy Carwow completely for free and the buyer paid the agreed amount directly to me.
I will always recommend anyone out there to try these guys and your joy is guaranteed at the end. My car was bought just the next day after sending clear pictures as requested by Carwow team.

3 September 2026
Rated 2 out of 5 stars

Carwow themselves were okay they kept…

Carwow themselves were okay they kept calling for updates and kept me informed about what the buyer wanted so they were okay, but unfortunately the buyers are just messers trying to haggle the price they bid right down, rude they proceed to have conversations on the phone in there own language then laughing very intimidating when your stood there I didn't like it at all and I won't be using this site to sell any future vehicles.

3 September 2026
Rated 4 out of 5 stars

Very easy process

Very easy process, when downloading pics/documents ect all green ticks as completed, obviously no one checked as 4 days later had to resubmit V5 photos due to clarity, it would be better if validated on day of uploading, caused a problem as I had left UK for Dubai by the time the problem was recognised.

3 September 2026
Rated 4 out of 5 stars

The whole process was very smooth and…

The whole process was very smooth and straightforward. The communication was good, and Carwow were very helpful throughout the sale. The dealer was also professional and kept me informed about the collection.
The only thing I would mention is that dealers are not always very flexible when it comes to arranging a collection time, especially when the seller is working. It would be helpful if there was a little more flexibility around collection times.
Overall, I was very happy with the service and would use Carwow again.

2 September 2026
Rated 4 out of 5 stars

I sold my car for the reserve price…

I sold my car for the reserve price which CarWow originally said was too high! I said I wouldn’t list it any lower. I think now that I should have insisted it should have been even higher. However, it’s now sold. The process was excellent so can’t fault that.

29 August 2026
Rated 5 out of 5 stars

It will find you the best deals!

Very easy to use, and it saved me money! I went to my local branch who tried their best selling me a vehicle on PCP. I felt the deal could be better, and within a few hours I was regular contact with 2 other dealerships who had much better discounts including vehicles being in stock. Carwow’s platform is definitely recommended!

27 August 2026
Rated 4 out of 5 stars

It was easy to navigate through the…

It was easy to navigate through the selling process with Carwow. I was kept informed by Carwow upto the auction and during the auction with phone calls. The only problem was when the dealer, Steven Eagel, won the bid I had NO communication from them whatsoever. Then I only had emails from Carwow could have done with a phone call as it took over 2 weeks till the car was picked up. With still NO communication from Steven Eagel. Never heard from them since.

2 September 2026
Rated 5 out of 5 stars

Very smooth process no haggling with…

Very smooth process no haggling with the buyer I’m assuming that’s because it was as the description said no surprises for the buyer .Really happy with the service would definitely use again if selling another car

2 September 2026
Rated 1 out of 5 stars

Awful

Annoying communication
Ultra low price recommended as a reserve
Possible fraud or collusion with purchaser
Awful company rock bottom service

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Renault 4

Fantastic non pushy service
Derby Renault branch price matched my best offer. Carlow staff and branch staff were excellent
Thank you

27 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look