Banner for Carwow UK

Carwow UK Reviews 

86,140
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 11,142 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the exceptionally smooth and straightforward selling process, emphasizing how helpful the staff are while maintaining clear communication throughout the entire journey. Consumers frequently highlight that listing a car online is quick, highly efficient, and consistently provides a much better price than traditional alternatives. However, some customers also noted frustrating experiences when local buyers attempted to lower the initial online offer during the final vehicle collection. Reviewers were occasionally disappointed by unexpected reductions in final valuations, alongside minor difficulties regarding customer support communication and setting correct reserve prices.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting quick transactions, helpful support, and... See more

Price

Reviewers highlight ambiguous aspects of price, as many consumers report securing excellent final offers well... See more

User experience

Clients share positive opinions on user experience, highlighting a straightforward and efficient process from... See more

Staff

Users describe positive interactions with staff, frequently highlighting that agents are helpful,... See more

Customer service

Consumers find customer service to be mixed, as many reviewers praised the helpful and professional team that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Straight forward process. Complete photo uploads and vehicle information and confirm minimum dales price. Mine sold on first auction to authorised Mini Dealer. Collection was arranged via trader/carwo... See more

Rated 5 out of 5 stars

Carwow simplified a quite traumatic event; with the site ‘talking me through’ exactly what information and photos were needed, then suggested a price over and above what we expected. As soon... See more

Rated 5 out of 5 stars

The whole process was very easy from start to finish . When i had a query it was dealt with immediately . Once sold the instructions were very easy to follow . The sale went through smoothly & all p... See more

Rated 5 out of 5 stars

I was pleasantly surprised with my experience selling through carwow. My buyer got in touch quickly, carwow kept in touch asking for updates and offering support if needed. Once the transaction comple... See more


Company details

  1. Car dealer
  2. also in
  3. Online marketplace
  4. Price comparison site
  5. Used car dealer

About Carwow UK

Written by the company

On Carwow you can discover, buy, sell or lease your car – all in one place.

GET ADVICE
Find out what it's like to be behind the wheel by browsing reviews and videos from our team of experts.

SELL YOUR CAR
Dealers compete for your car to get you a great price. You don’t pay a penny – no fees, no faff.

BUY YOUR NEXT CAR
Compare offers on high-quality used and new cars.

LEASE YOUR NEXT CAR
Get a great deal on a new lease, with flexible terms to suit you.

Join over 11 million people who've used Carwow to help find or sell a car.

Any questions? We're always happy to help. Call us on 0204 586 4000 between 09:00 - 18:00 Monday to Friday or 09:00 - 17:30 on Saturdays.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

86k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(86,140)

10,386 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic easy experience selling my…

Fantastic easy experience selling my car through Carwow , got a great price and the whole process was made super easy with very little hassle . Carwow found a brilliant buyer who made the whole sale very unstressful and would definitely recommend Carwow without hesitation if you’re looking to sell your car with ease .

3 November 2026
Rated 2 out of 5 stars

Could have been great

Overall listing the car was quite easy.
The downside came when I accepted my first offer on the car and then buyer did not respond at all which was a fun experience to then go and re-list the car.
After that the second offer I accepted took a long time for communication between the buyer and myself as car wow did not update my phone number with any great pace (2 weeks). Email response times from the sales team was glacier slow at best unless they need me to upload a document then the responses were prompt.

Overall glad to get the car sold but wasn't a great experience at all.

3 November 2026
Rated 5 out of 5 stars

Outstanding service from Sarah and the Johnsons team! ⭐⭐⭐⭐⭐

Outstanding service from Sarah and the Johnsons team! ⭐⭐⭐⭐⭐
I recently bought my new Hyundai Ioniq 3 from Johnsons Hyundai Slough through Carwow, and the experience was flawless from start to finish.
Sarah, the dedicated leader of the Carwow team at Johnsons, was absolutely fantastic throughout the entire buying process. She guided me through everything, from putting together a personalised quotation to arranging my test drive. What stood out most was her communication—she kept me constantly updated and messaged me at every single stage of the journey so I was never left wondering.
When it came to the test drive, Sarah coordinated everything perfectly and made sure Idrees at the branch was fully briefed to look after me. The teamwork and dedication to customer service here are exceptional. If you are buying through Carwow, you are in very safe hands with Sarah and the team at Johnsons Slough. Highly recommended!

28 October 2026
Rated 5 out of 5 stars

The overall experience was very good

The overall experience was very good. It was a simple process to add the vehicle images and details to the listing.
It’s great that the listing has no fee.

A dealer bid on my car the first time I listed it but then pulled out of the purchase a few days later, which was annoying as at the time, I didn’t realise both parties could still pull out of the deal pretty much all the way through the process. After speaking to Carwow about this, they explained the process that both parties are within their rights to pull out of the deal at any time.

My vehicle was then relisted the following day and a stronger offer was made from a different dealer that went through and the car was collected with good communication throughout the process.

If you’re looking to sell your car with little hassle, this is a great way to do it!

2 November 2026
Rated 1 out of 5 stars

Extremely Disappointing Valuation

Extremely Disappointing Valuation – Far Below Expectations

I am very disappointed with my experience with Carwow. I listed my Audi A4 expecting a fair and competitive market valuation, but the highest offer received was just £6,000, which I consider significantly below the vehicle’s actual market value.

I spent time preparing the vehicle, providing the requested details and going through the auction process, only to receive an offer that was nowhere near what I expected.

I understand that dealers need to make a profit, but such a low valuation makes the entire process feel disappointing and a waste of time.

I expected a much more realistic and competitive offer from a well-established platform like Carwow.

Unfortunately, based on my experience, I would hesitate to recommend Carwow to anyone looking to sell their vehicle for a fair price.

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Nice and straight forward

I found the experience to be very positive. It was easy to upload the photos and my car was in the auction the following day, the car sold and it was picked up within the week. All in all it was very good.

2 November 2026
Rated 5 out of 5 stars

Process was effortless

Process was effortless, simply provide car details and add pictures, and the car is in auction. Process visibility was also good, I could see the status at anytime.

2 November 2026
Rated 1 out of 5 stars

Poor

Poor. Will not recommend or use again. Car didn't make the reserve. Communication after was poor. Once car was collected there was no information and I had to chase the dealer for 4 days for payment to be made.

2 November 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look