The Carwow side of things is great, the dealer not so much. They waited over a week and a half to pick the car up and proceeded to find fault with everything in an attempt to drop the price. Frustrati... See more
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Company details
- #68 of 91 best companies in Car dealer
- #113 of 193 best companies in Online marketplace
- #29 of 41 best companies in Price comparison site
- #35 of 55 best companies in Used car dealer
About Carwow UK
Written by the company
We’ve created an open and honest marketplace where you can buy and sell your car for free and get a great price from our network of trusted dealers.
We’re not petrolheads - we’re just here to put you in the know and empower you, so you can change cars in confidence.
- SELL YOUR CAR From your sofa, we’ll do all the hard work.
- GET A GREAT PRICE WITH CARWOW Thousands of dealers can compete for your car in our online auctions.
- YOU DON'T PAY A PENNY No fees, no hassle.
- BUY YOUR NEXT CAR Design your dream car or browse high-quality used and new car listings.
- WE'RE HERE TO HELP Find out what it’s like to be behind the wheel with our in-depth & unbiased video reviews.
With over 8 million subscribers on our youtube channel.
We’re not just a place to buy and sell - we’re on a mission to put you in the know and make you feel good about changing cars.
Our customers trust us.
Join over 1.2 million drivers who’ve bought or sold a car with carwow.
Any questions? We’re always happy to help. Call us on 0204 586 4000 between 08:00 - 18:00 Monday to Friday or 09:00 - 17:30 on Saturdays.
Contact info
2nd floor, Verde building, SW1E 5DH, London, United Kingdom
- 0204 586 4000
- hello@carwow.co.uk
- carwow.co.uk
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I found the lack of communication from…
I found the lack of communication from the buyer once I had agreed the sale price, just letting me know that the sale was going to proceed would of been helpful, I waited nearly a week until I heard from the dealer. I also feel that when I was running through my write up your representative about the pictures I had submitted, I hadn’t realised that the service history was out of kilter.
I am very much happy with the service I…
I am very much happy with the service I received from Carwow.
Carwow offered to sell my car for free and I thought they will change later and request a payment but they kept their words up to the end
I am very much happy my car was sold buy Carwow completely for free and the buyer paid the agreed amount directly to me.
I will always recommend anyone out there to try these guys and your joy is guaranteed at the end. My car was bought just the next day after sending clear pictures as requested by Carwow team.
This is the second time that I have…
This is the second time that I have sold a car through Carwow the experience is smooth and professional,it resulted in me receiving thousands more than I would have received in part exchange.
Thanks Carwow.
Carwow themselves were okay they kept…
Carwow themselves were okay they kept calling for updates and kept me informed about what the buyer wanted so they were okay, but unfortunately the buyers are just messers trying to haggle the price they bid right down, rude they proceed to have conversations on the phone in there own language then laughing very intimidating when your stood there I didn't like it at all and I won't be using this site to sell any future vehicles.
Very easy process
Very easy process, when downloading pics/documents ect all green ticks as completed, obviously no one checked as 4 days later had to resubmit V5 photos due to clarity, it would be better if validated on day of uploading, caused a problem as I had left UK for Dubai by the time the problem was recognised.
Good price,sold within a week.No…
Good price,sold within a week.No haggling with the buyer and straightforward pick up.Very happy overall.
The whole process was very smooth and…
The whole process was very smooth and straightforward. The communication was good, and Carwow were very helpful throughout the sale. The dealer was also professional and kept me informed about the collection.
The only thing I would mention is that dealers are not always very flexible when it comes to arranging a collection time, especially when the seller is working. It would be helpful if there was a little more flexibility around collection times.
Overall, I was very happy with the service and would use Carwow again.
I sold my car for the reserve price…
I sold my car for the reserve price which CarWow originally said was too high! I said I wouldn’t list it any lower. I think now that I should have insisted it should have been even higher. However, it’s now sold. The process was excellent so can’t fault that.
Great valuation and really smooth sales…
Great valuation and really smooth sales process much better than the competition whose call centres abroad.
It will find you the best deals!
Very easy to use, and it saved me money! I went to my local branch who tried their best selling me a vehicle on PCP. I felt the deal could be better, and within a few hours I was regular contact with 2 other dealerships who had much better discounts including vehicles being in stock. Carwow’s platform is definitely recommended!
It was easy to navigate through the…
It was easy to navigate through the selling process with Carwow. I was kept informed by Carwow upto the auction and during the auction with phone calls. The only problem was when the dealer, Steven Eagel, won the bid I had NO communication from them whatsoever. Then I only had emails from Carwow could have done with a phone call as it took over 2 weeks till the car was picked up. With still NO communication from Steven Eagel. Never heard from them since.
Good and effective communication
Good and effective communication. Clear flow of steps. Thanks to all
Very smooth process no haggling with…
Very smooth process no haggling with the buyer I’m assuming that’s because it was as the description said no surprises for the buyer .Really happy with the service would definitely use again if selling another car
Regular calls for Carwow explaining the…
Regular calls for Carwow explaining the process and giving good advice. Smooth sale. Friendly exchange, full price offered and paid for the car. Very happy with ease of whole procedure, thank you.
Awful
Annoying communication
Ultra low price recommended as a reserve
Possible fraud or collusion with purchaser
Awful company rock bottom service
The dealer we went to was extremely…
The dealer we went to was extremely helpful, we had a test drive and purchased a new 76 plate car that was ready for collection on the 1st September
Straight forward process and easy…
Straight forward process and easy systems. Only loss of a star, as I wanted a quicker pick up as it was over a week after sale.
Renault 4
Fantastic non pushy service
Derby Renault branch price matched my best offer. Carlow staff and branch staff were excellent
Thank you
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