Steve Katona

I purchased a watch from Ben at BQ watches. We spoke on Tuesday, I paid the same day and the watch duly arrived on Thursday as promised. The watch was a gift, so the timing was crucial! I wasn't disappointed! Superb customer service, a rarity these day! The large bar of chocolate was an additional bonus!

24 hr delivery is not 24 hours is Che Studio time!!!

I ordered some clothing for an upcoming holiday on the 20th July and opted for next day delivery. I placed the order at 10.20am, thus giving their warehouse plenty of time to ship the delivery the same day. On the 22nd July at 8.30PM the order, according to their website, has been shipped!
A follow up e-mail to customer service team after 48 hrs advises me via an automated reply that they'll respond within 48! A day wasted waiting for a delivery that didn't materialise from a company that you can't reach!
In future, I'll just shop from Reiss. They deliver on time, every time! And this is now the second time this has happened! Won't use these guys again!

just tried to buy something from this seller and after filling in credit card details it oddly transferred me to PAYPAL (i think) and asked me to confirm my details to complete purchase. luckily i saw this as an immediate sign of a scam. oddity too - it was giving me a EURO amount that was a totally wrong exchange rate to £ so i backed out of it and didnt complete the purchase. then i read it said it doesnt ship outside of US even though its called UKlawncarestore. lesson learned - always check trustpilot before using new online companies. ALWAYS

A great service from from a profession young guy - Alex. A pleasure doing business with him!

AXS had resold two of my seats prior to the concert and failed to tell me. Four tickets had been purchased together but only two showed up in the app. There is no UK telephone number so I duly logged a ticket with AXS but didn't really get anywhere with them after much of the day. I logged a further ticket with them only to be told the other two tickets were in a different app and I need to download that app - which I did. Got to the venue, scanned my two friends in using the AXS app and but the other tickets in the other app wouldn't allow access. My friends went to their seats 40 minutes before the start of the concert to find two other people in the remaining seats, who also had the same ticket numbers as us. Waited 40 minutes at customer services, missed the first 10 minutes of the concert whilst they found 4 other seats, all together for us.
Had there been a UK telephone number and had I been able to speak to someone this mess probably could have been avoided

Wish i read the reviews here before shelling out £85 to a fake company. Now in the process of trying to recover my money from my credit card company. TOTAL SCAM Do not believe, do not buy, do not go through what i am going through now

Quick and efficient and returned to you like a brand new racket. Wouldn't use anyone else to restring my rackets now!

What's happened to the once brilliant Soho Home?
I ordered a mirror on the 31st Dec 2023 from the Westbourne Grove shop. I received a text message around 4 days later asking to confirm delivery, which I duly did via Duo Deliveries. I confirmed I'd be in London to accept delivery on the 12th Jan 2024. I confirmed via their text message. On the 8th Jan I received two further text messages from Soho Home asking to confirm the delivery date I'd previously confirmed on the 4th. My original Friday delivery was now changed to Saturday via Duo Deliveries/Soho. Saturday came and went, waited in all day and missed lunch with friends to check at 4pm to find the delivery date had changed again to the 15th Jan - with no communication!
On the 15th I waited till mid-day before I'd checked again to find they had moved the delivery to the 16th with no email or calls.
I walked round to the shop and spoke to Jack who said he'd sort the problem out and change the delivery date to a new delivery date and a different address since I was leaving London after waisting 4 days for nothing.
On the 16 the delivery company actually turned up to an empty house. Obviously, the left and right arms don't communicate. After two further e-mails to Jack on the 18th and 22nd Jan, I eventually called customer services and asked them to find out what was happening, explained the situation and provided a new delivery address.
In between times a received a further text message asking to confirm delivery of said mirror, which I duly did. Got home to check the delivery address had been amended to find it was my London address (still)
After two further conversations with customer service, I eventually got confirmation from them the mirror will be delivered on the 5th Feb to my alternative address. Moved a number of commitments to clear the day for the delivery only to receive a further text message asking to confirm delivery for the 3rd Feb with no option for the 5th Feb.
I give up!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! TOTALLY EXASPERATED!
Called customer services back 2 days ago and I've not heard a thing!
I was going to use SOHO home interior Design team but I've opted for Restoration Hardware.

The service provided by Giles is fast, efficient and cost effective - super value for money. My racket feels brand new. Highly recommended.

It takes a least 15 minutes to get through to this company where you end up in a call centre. The very polite call centre staff then need to refer you to another team that they can never reach & never, ever call you back. Three times I've called and three times, with each call lasting 40 minutes, I'm still no further forward in finding out where my contact lenses are. I'm cancelling my contact lense service with them after many, many years and I'm off to a company who can provide at least some level of descent customer service. Thoroughly frustrating!!

The recipient of the flowers was delighted with the new Autumn edition. They made a tough week seem like a distant memory

Redirection of my mail was a super simple process

Just taken delivery of another set of signs from this company for our farm in the cotswolds. Beautiful craftsmanship, accurate layout match to template, installation and care guide put together with passion, precise timings and excellent communication from initial layout to delivery driver and timeslot advise. This is the first time in my life i have given a company two reviews (let alone 5 stars, which sadly i am VERY seldom able to do these days) so i hope my second review makes a difference because this company deserves that.

it is SOOOO refreshing to come across a business that does exactly what it says AND produces a good quality product. The simplicity of the website, the speed and the phone help and understanding along the way is the icing on the cake. i just took delivery of two signs and i am so happy with them i just ordered two more for a different purpose.

Our goods were delivered within the allotted timeframe and handled with extreme care and consideration. The guys on the delivery went above and beyond what was required. We regularly use AnyVan and will continue to do so as the service is very good, every time.