I was at a complete loss over my order for tickets to a concert in Aberdeen on 9th September 2026. I managed to get to chat to an AXS agent (Chelsea I think was her name) and she helped me immensely w... See more
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Review summary
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I booked 4 tickets for the ABBA Voyage on 8th Nov . I made a mistake on the booking as I booked the evening show instead of the matinee. I contacted AXS and by return they provided a Link. I opened th... See more
Company replied
hi, just dealt with 'farren' at axs uk. he was fantastic, sorted my problem within minutes quite literally. i'm an older person with a very basic mobile and don't know much about apps and tickets. fa... See more
Company replied
Great service received from Terese at AXS in promptly managing my query after changing email provider. I requested for my new email address to be added to my AXS account which was done. I received cle... See more
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Company details
Written by the company
AXS is a trusted leader in advanced ticketing and live event technology, operating across North America, Europe, and Asia-Pacific, providing access to some of the world’s most iconic venues, sports teams, festivals, and global tours. A leading ticketing agent in the UK. Official ticketing partner of The O2, BST Hyde Park, ABBA Voyage, NEC Group Birmingham, P&J Live Aberdeen, first direct arena Leeds and many more. Leading on fan-fair ticketing with AXS Official Resale and fan-to-fan ticket transfer with AXS Mobile ID. Find out more: Website - www.axs.com/uk + Customer Services - https://axssupportuk.axs.com/hc/en-gb
Contact info
United Kingdom
- axs.com/uk
4.4
Excellent
17k reviews
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Quick and helpful
Aniko was quick to help with my query and the update came straight through to my app. Very pleased and thank you again Aniko!
6 September 2026
Unprompted review
Reply from AXS UK
Hi
Thanks for the review, Yin - we are pleased Aniko was able to assist!
Best
Team AXS
Well done, Katie A, Contact Centre Advisor, AXS UK!
I have had a problem since 17 August trying to identify a transaction a made with AXS via Paypal, and finally found the right person at AXS to sort it all out - Katie A, Contact Centre Advisor, AXS UK - thanks for your help, Katie, you went the extra mile to help when no one else did!
Best wishes, Gill Hayes
6 September 2026
Unprompted review
Reply from AXS UK
Hi
Thanks for the great review Gill. We will pass on to Katie
Best
Team AXS
The customer service was really useful…
The customer service was really useful and quick. Really lovely agent . Thank you!
6 September 2026
Unprompted review
Reply from AXS UK
Hi
Thank you for the review, Denisa. Please don't hesitate to reach out to us again in future!
Best
Team AXS
He helped me out and got my tickets…
He helped me out and got my tickets accessed after I was unable to access them
6 September 2026
Unprompted review
Reply from AXS UK
Hi
Thank you for the review, Qutaiba. Please don't hesitate to reach out to us again in future!
Best
Team AXS
Joe sorted out my problem quickly and…
Joe sorted out my problem quickly and very efficiently. I was very concerned about my issue and Joe was kind , polite and professional.
Thank you
6 September 2026
Unprompted review
Reply from AXS UK
Hi
Thank you for your kind words, Clare. Please don't hesitate to reach out to us again in future.
Best,
Team AXS
Always eXamine Selling t&C's. (Part 2)
Following my review on 26th August AXS did get in touch and informed me and I quote
"The removal of a ticket from the resale listing did not indicate it had been purchased by another customer."
So I can accept this as a full and final explanation or I can think that something is not quite right here.
Answers on a postcard please....
12 August 2026
Unprompted review
Quick and easy response
Quick and easy response. No problems at all and questions answered straight away.
5 September 2026
Unprompted review
Reply from AXS UK
Hi
Thanks for the review Jeanette. We are pleased the Customer Service team were able to assist!
Please don't hesitate to reach out to us again in future.
Best,
Team AXS
Security issue solved quickly
Got blocked by AXiS security screening. Got into a webchat with Kerry. Not only did Kerry try to sort it instantly, but actually kept their word about coming back to me when the matter was solved a bit later than hoped. Very impressed with the communication and speed with which that was done.
5 September 2026
Unprompted review
Reply from AXS UK
Hi
Thanks for the great review Steve. We will pass on to Kerry.
Best,
Team AXS
Really easy to get though to an adviser…
Really easy to get though to an adviser and vertly quick to get sorted and resend my tickets very quick and happy with the service.
5 September 2026
Unprompted review
Reply from AXS UK
Hi
Thanks for the review Shelly, We are pleased the Customer Service team were able to assist!
Best
Team AXS
Quick response and very resourceful.
Quick response and very resourceful.
5 September 2026
Unprompted review
Reply from AXS UK
Hi
Thank you for the review,Álvaro. Please don't hesitate to reach out to us again in future!
Best,
Team AXS
Super quick and easy very friendly text…
Super quick and easy very friendly text chat with a real person !
5 September 2026
Unprompted review
Reply from AXS UK
Hi
Thanks for the review Michelle. We are pleased the Customer Service team were able to assist!
We hope you have a great time at your event.
Best, Team AXS
Excellent customer service
Excellent customer service - didn't have my tickets, got onto live chat & within minutes all resolved for the gig tonight!
5 September 2026
Unprompted review
Reply from AXS UK
Hi
Thank you for the review, Gary. Please don't hesitate to reach out to us again in future!
Best,
Team AXS
Aniko helped me change some seats today…
Aniko helped me change some seats today and was very helpful! Got it sorted very quickly
5 September 2026
Unprompted review
Reply from AXS UK
Hi
Thanks for the review, Elleece. We are pleased Aniko was able to assist!
Best,
Team AXS
Query dealt with very efficiently
The agent had my details at hand and fully understood my request, and said I would have an update within an estimated 72 hours.
5 September 2026
Unprompted review
Reply from AXS UK
Hi
Thanks for the review Joseph. We are pleased the Customer Service team were able to assist!
Best,
Team AXS
Katie was a great help and very…
Katie was a great help and very efficient- thank you!
5 September 2026
Unprompted review
Reply from AXS UK
Hi
Thanks for the great review Stevie. We will pass on to Katie.
Best,
Team AXS
Aniko did a great job supporting app tech issues
Aniko did a great job, speedily resolving technical issues with the app thanks
5 September 2026
Unprompted review
Reply from AXS UK
Hi
Thanks for the review. We are pleased Aniko was able to assist!
Please don't hesitate to reach out to us again in future!
Best,
Team AXS
Took my money never got a ticket and…
Took my money never got a ticket and support stopped replying.
To top it off, they just delete my negative reviews
AVOID
4 September 2026
Unprompted review
Reply from AXS UK
Hi
Thanks for the review, and we're sorry to hear of your frustrations.
We will reach out requesting more information via Trustpilot so we can reach out and assist you further.
Best,
Team AXS
Reply from AXS UK
Hi
Thank you for the review, Judy.
Please don't hesitate to reach out to us again in future!
Best
Team AXS
I was assisted by Aniko in customer…
I was assisted by Aniko in customer services who was very helpful and resolved my issue promptly. I am extremely satisfied with this service and would absolutely use AXS UK again because of the support I was offered. Thank you Aniko
4 September 2026
Unprompted review
Reply from AXS UK
Hi
Thanks for the review Cassandra. We are pleased that Aniko was able to assist! We hope you have a great time at your event.
Best,
Team AXS
Katie was very helpful and quickly…
Katie was very helpful and quickly resolved my issue by releasing the tickets that I was concerned had not been received as the gig was tomorrow night. I had also made an error with the postcode that appeared on the order that was my fault that Katie also resolved
4 September 2026
Unprompted review
Reply from AXS UK
Hi Nick
Thanks for the review, Nick. We are pleased Katie was able to assist!
Best,
Team AXS
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