A very bad experience
A very bad experience. As soon as you sign the contract, someone immediately approaches you and tries to sell you all sorts of technical equipment. Even the direct debit of the amount from your bank account in Germany works perfectly.
Otherwise, nothing works. The cameras have very, very poor image quality. When an alarm is triggered, a call is made to some random, unhelpful number, but no one ever comes. The app is absolutely terrible. The technology is awful. It doesn't work. You can't change your phone number or choose where the confirmation code is sent. The technicians can't help you over the phone. The entire system is absurd and very basic. You can buy far superior camera and security systems online, which are also accessible worldwide via excellent apps.
The only advantage is that you get the impression that someone from the security company will take care of things or send the police. Of course, that doesn't work in Spain either.
Appointments with customer service and scheduled technical visits are not honored. They claim they will call you, which isn't true; otherwise, your phone would record the call. Why don't they just show up when a scheduled appointment is agreed upon?
Exceptionally poor service. Nobody seems to care, except when you need a technical upgrade, which of course costs money and increases your monthly payments. But even then, they don't keep the appointment.
Reply from Verisure España