MLSRED

I think they hate their customers. That can be the only conclusion after traveling with them on a number of occasions.

KLM has perfected the art of creating problems for their customers and then making those customers deal with the consequences.

They insist on physically checking passengers’ carry-on bags at the gate because there isn’t enough overhead bin space for everyone’s luggage. This is a problem of their own making. They charge such high fees for checked baggage that many passengers understandably try to travel with only cabin bags. Then, when the inevitable happens, everyone is inconvenienced while bags are tagged and loaded at the last minute.

To make matters worse, their flights seem to be delayed far more often than they should be. Delays have become something I almost expect whenever I fly with KLM.

What really stands out, though, is the attitude. Rather than making customers feel valued, the staff and overall experience often leave the impression that they’re doing you a favor by allowing you to pay for a ticket. Customer service feels transactional at best and dismissive at worst.

There are plenty of airlines that manage baggage, punctuality, and customer service far better. Unless you have no other option, I’d recommend looking elsewhere.

I had a very disappointing experience with Carwow and would not recommend their services.

Contacting them by phone is extremely difficult — calls were not picked up and no one called me back. I sent multiple emails, many of which were ignored entirely or took several days to receive a response, making the whole process frustrating and slow.

The price initially quoted for my vehicle kept dropping, despite the car having a full service history and despite all photos and documents being provided upfront. There were no surprises or missing information on my side, yet the valuation continued to be revised downward.

To make matters worse, on the day the vehicle was examined, their inspector suggested reducing the price by a further £1,400. At that point, the process felt unfair and unreliable, and very different from what was originally promised.

Overall, poor communication, inconsistent pricing, and last-minute price reductions have left me with no confidence in Carwow. I could not recommend their services to others.

Another wasted visit to Kellys Expat Shopping. I think this might be the last time I bother to go and see empty shelfs at the weekend. The people in the shop are friendly and they tell me they have deliveries on Tuesdays but my family and I don’t live in Utrecht so that is not helpful. I’ve been several times on a weekend to pick up some sausages etc but again today, empty shelfs. Great concept but poorly executed.

I wanted to get a retirement quote for my pension but as usual you make it almost impossible to get to the person who can help me. Your chatbot is useless, I tried to chat to a human and someone called Jeanette joined and then said/typed nothing so I disconnected. I then called and spoke to someone who took all my details only to tell me that they had to transfer me to another department and there was at least a 10 minute wait. Unexpectedly high call volumes? I selected 1 to be called back and nobody called back. Useless.

Used to be a good quality product for a reasonable subscription price.

I've been a customer for just over 10 years, and I had 6 devices included in my premium subscription. For some reason, in their infinite wisdom, my premium subscription renewed this year, for a similar price, and has become a standard subscription and includes only 3 devices. I guess it is time to move on from Malwarebytes. Doesn’t seem to matter if you are a loyal customer or not.

The customer service was poor from staff who appear uninterested in providing any clear information and updates. Unfortunately, the poor service extended to the actual repairs, and my car was returned with more problems than it had when I took it to the garage. I understand that mistakes can happen — what matters is how a company handles them. The staff seem simply not to care and are unapologetic for the inconvenience they caused.

I purchased a table from Lumz for €600 and was extremely disappointed with the entire experience. I had to take a day off work to receive the delivery, only for the table to arrive incomplete — it was just the tabletop, with no legs or assembly hardware included.

When I contacted customer support, there was no apology — just a vague suggestion that I must be mistaken. They said they'd investigate and get back to me, but I never heard back. I had to follow up myself the next working day.

I offered to have my parents collect the missing legs from the store to speed things up, and they agreed.
When my parents arrived to collect the legs, the screws and mounting plates were missing.

Again, I was promised that this would be dealt with urgently, but no one got back to me. After chasing the issue yet again, I was told to just go buy screws from a hardware store — an absurd suggestion after already paying €600 for a product that should have arrived complete.

Eventually, the correct screws were sent a week later, and I was able to assemble the table. But the lack of communication, accountability, and basic customer care throughout was frankly shocking.

I understand that mistakes can happen — what matters is how a company handles them. Lumz failed to take ownership of the issue, failed to keep me informed, and gave the clear impression that they simply didn't care.
Based on this experience, I would not recommend Lumz to anyone and will not be purchasing from them again.

Useless, avoid

Clearly a scam, advertise hotels for 300 euros and when you go to book "sorry, no longer available, it has just been booked" how about 600 euros instead for the same room. Seriously, what a waste of space.

No way to cancel the subscription online, that they setup to automatically renew every year without giving you the option to “opt out” of automatic renewal. You have to email support to cancel your subscription so that it doesn’t auto renew. Why? Only reason I can think of is that they hope their customers forget to cancel. If you do realise you forgot to cancel there is no refund. Nice way to treat your customers.

I'm afraid the Devyce app sucks. Their iOS app barely works most of the time, locks up, can't open SMS messages. If you contact support they are very fast to respond and friendly but support consists of asking you to delete and re reinstall the app. Which woks for another 10 minutes and then starts doing the same things again. It is shame there isn't a decent expat alternative.

Hi All

I purchased a deebot 950 around September 22 after using a Roomba for a number of years. The deebot 950 is a combined mop and robot vacuum.

I have to say this wasn’t a good purchase and I would not purchase another Ecovacs hoover in the future.

The mop function is a hassle to use, and it keeps getting stuck on the edge of rugs and just “sits there” whirring away until you move it. This is even after adding no mop zones.

I live in a house with three floors but if you move the robot between floors the maps it makes of the house get messed up and you have to reset it. I now don’t bother moving it between floors as it is too much hassle.

Even just using it on one floor it gets confused and can’t find its way back to the dock. This morning it got stuck on a mat by the front door because there was a small, raised lump in the mat so I had to move it. After that it couldn’t find its way back to the dock and had to restore maps again…

Pretty useless really. If I could send it back for another model I think I would.

M

Complete waste of time. I made a booking via the Apple website to have my iPhone battery replaced and was told they could do this in the store. When I got there for my appointment I was told that there had no technicians available and even if they did it would take up to 3 hours to replace the battery because of the process Apple made them follow. The also said the didn't know if they had the battery available. What is the point of making an appointment for a battery. replacement to be told al of this? It just felt like the guy we talked to couldn't be bothered to help. I would give them zero stars if I could.

Installed and then uninstalled in about 10 minutes.. If you use it to translate something like a Word document the newly created and translated Word document has a DeepL Image banner at the top, the document is password protected and is not editable.. what is the point of that.

I used to use TeamViewer to support my 86 year old mother-in-law but you have made it so difficult now to use the free version I have to look for alternatives. I don't have time to keep asking for you to reset my account because you think I am using it for commercial use. The only person I connect to is my mother in law when she has issues and I get disconnected after about 60 seconds and then can't reconnect.. it is a shame as it used to work well.

Update 9th May 2021. @teamviewer thanks for the offer of support but I did contact you and you and reset my account, only for it to stop working a few days later. I'm now using Chrome Remote Desktop.

Doesn't work with BCC iPlayer even though it is stated on their website it does. I spent quite some time with their support team who finally admitted "that there was an issue and they were working on it" but that was about a month ago and it still doesn't work. Misleading advertising saying it does work when it clearly doesn't.

Doesn't work with BBC iPlayer. Although they say it does on their website.

It hasn't worked for weeks but when you contact support they say "Apologies for the inconvenience. Our engineers are working on a fix for this. Currently, we ask for your patience and give it a try a couple of times."

I've tried multiple times over the last couple of months.

Really poor support service, I would avoid if i had known how bad it was.. look elsewhere for a company that cares about its customers..

Poor Service, No Updates. I ordered some items that were apparently in stock but no idea when or if they will be delivered. I have emailed customer service but no response. Won't be using them again.

Made a booking via this website and they took payment of £1400 for a villa that was available for Instant Booking. An hour later my booking was cancelled and I now have to wait 5 to 7 days for a refund. Very poor. Tried to contact them via their support chat and the first person I contacted just disconnected and then I couldn't contact anyone.

Really poor service, charged my credit car immediately and item took 4 weeks to deliver, limited response to emails. Responded to 1 of 4 emails and no response to phone calls. Would not use again, really poor customer service.