ExpressVPN Reviews 

28,260
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently find the service easy to set up and use, highlighting its reliability and user-friendly interface. Many appreciate quick connections to different countries, enabling access to content without noticeable delays. People often feel safer online and praise the excellent customer service for being responsive and helpful. However, some customers noted occasional issues. A few found the app initially confusing or experienced slow service with buffering and connection difficulties. Some reviewers were not happy with customer support, citing scripted responses, slow chat, or agents disconnecting. Others reported websites blocking access or the VPN itself sometimes failing to connect.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting the app's ease of setup and use, even... See more

Service

Consumers find service to be ambiguous, with many reviewers praising it as secure, fast, and dependable,... See more

Application

Customers had ambiguous experiences with the app, with many finding it easy to set up, use, and install... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing satisfaction with the... See more

Website

Reviewers mention ambiguous feedback about the website experience, with some finding it easy to navigate and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to buy setup and use. Unfortunately doesn't work on my T-Mobile wireless router or my Vizio tv. Still need a solution for that issue.

Rated 5 out of 5 stars

It just works! At first blush, it didn't seem very accessible in terms of the basic concepts, how it introduced the Express Keys, but even so (not a great "intro experience" in my mind at the time),... See more

Company replied

Rated 5 out of 5 stars

A few years ago, a good friend who is a serious systems security professional told me I should be using ExpressVPN and he has been proven correct. It's easy to install, runs rock solid, and, althou... See more

Company replied

Rated 5 out of 5 stars

OK. Here's a suggestion. It's great to be notified when turning a device on - in my case an HP laptop - and see the large green ExpressVPN, that covers most of the screen, switched on. However, it wou... See more

Company replied


Company details

  1. VPN Service
  2. Internet Service Provider

About ExpressVPN

Written by the company

Screenshot-2024-03-20-at-10-32-58-AM
ExpressVPN is a Premium VPN service provider, with servers across 105+ countries.

ExpressVPN includes:
- 24/7 customer support
- Ultra-fast servers in 105+ countries
- Apps for all devices
- Best-in-class security & encryption
- Unlimited bandwidth & server switches
- 30 days risk-free! Not satisfied? Get your money back, no questions asked

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

28k reviews

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No recent history of asking for reviews

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4.3

All reviews

(28,260)

2,305 reviews in the last 12 months

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Rated 5 out of 5 stars

Issue Resolved Quickly

ExpressVPN's customer service is outstanding! They handled my issue quickly and professionally. I would rate their service 100/100. Highly recommended!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Product works well

Product works well. Latency is so little its unnoticeable. Easy to turn on and off. Doesn't use too many resources in the background.

22 July 2026
Unprompted review
ExpressVPN logo

Reply from ExpressVPN

That's wonderful to hear! We really appreciate you taking the time to share your positive experience.

Best regards,
The ExpressVPN Team

Rated 5 out of 5 stars

I have used ExpressVPN for a few years…

I have used ExpressVPN for a few years and find it helpful, fast and generally unproblematic.

22 July 2026
Unprompted review
ExpressVPN logo

Reply from ExpressVPN

That's wonderful to hear! We really appreciate you taking the time to share your positive experience.

Best regards,
The ExpressVPN Team

Rated 5 out of 5 stars

Working well for me

Working well for me. I have in installed on a windows PC and on my iPhone. It will usually stay connected or reconnect if my PC goes to sleep for extended time periods. I did have an issue once and the live online chat person was very helpful in resolving the problem.

22 July 2026
Unprompted review
ExpressVPN logo

Reply from ExpressVPN

That's wonderful to hear! We really appreciate you taking the time to share your positive experience.

Best regards,
The ExpressVPN Team

Rated 5 out of 5 stars

Very simple to use.

Very simple to use.
This has restored my faith in vpns - everyone that I've tried previously has been incredibly complicated and I've failed to make them work (or they have been ridiculously expensive.)
Expressvpn works - simple as that.

22 July 2026
Unprompted review
ExpressVPN logo

Reply from ExpressVPN

That's wonderful to hear! We really appreciate you taking the time to share your positive experience.

Best regards,
The ExpressVPN Team

Rated 5 out of 5 stars

The function works as advertised

The function works as advertised. The only problem I have experienced is that some web software doesn't like it when I have the VPN engaged and I have to turn it off. Not sure is there is a solution to this, but I thought you should be aware of that issue. Also, I am sure that I am not the first person to experience this issue. Otherwise, Good Job!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Privacy on every device!

I love how easy it is to use across all of my devices. Even my Nvidia shield Pro!

18 July 2026
Unprompted review
ExpressVPN logo

Reply from ExpressVPN

Hi Chris, this is wonderful to hear. Staying protected across every device, Shield included, is exactly what we aim for. Thanks so much for the review.
ExpressVPN Team

Rated 5 out of 5 stars

Easy to use and reasonably priced.

21 July 2026
Unprompted review
ExpressVPN logo

Reply from ExpressVPN

Hi Terry, thank you for the kind words. Easy to use and good value is the balance we go for, so we're glad it's landing that way.
The ExpressVPN Team

Rated 5 out of 5 stars

Everything is done so well

Everything is done so well, speeds communication, etc

22 July 2026
Unprompted review
ExpressVPN logo

Reply from ExpressVPN

Hi Phil, thanks for taking the time to share this. Great to know the speeds and the overall experience are working well for you.
Take care, ExpressVPN

Rated 5 out of 5 stars

Never had a problem

Never had a problem when outside the country to watch my tv programs or access my emails, etc.
I felt secure to access any personal website like my bank, for example.
I make sure that when I open my computer, my tablet or my phone that my ExpressVPN is on.
I love that updates don't need my interaction.

21 July 2026
Unprompted review
ExpressVPN logo

Reply from ExpressVPN

Hi Ginette, we really appreciate this. Feeling secure on your bank and personal sites, with updates that take care of themselves, is exactly what we want for you. Thank you.
ExpressVPN Team

Rated 5 out of 5 stars

works perfectly

21 July 2026
Unprompted review
ExpressVPN logo

Reply from ExpressVPN

Hi there, short and sweet, we love it. Thank you for taking the time to leave a review.
The ExpressVPN Team

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