I like Nord but sometimes it’s frustrating, some places won’t connect, so you can’t use your phone. I know this because I have experimented by turning off or pausing the VPN and I start to get better... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
New user to NordVPN BUT have used quite a few in the last 20 years or so. This was easily the fastest, most responsive - barely notice an impact. The features in the package were very appealing to m... See more
I had a connection problem in mainland China that affected NordVPN on my Mac, iPhone, and Apple TV. The issue took several emails to work through, but the support team stayed with the case, reviewed t... See more
Company replied
It was a bit difficult to locate - but once I found the live chat my issues were resolved quickly and professionally. (I had a factory reset on my phone and it destroyed my 2FA.) The automated cha... See more
Company details
Written by the company
Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.
Written by the company
- Secure encryption
- Keep your online traffic safe behind a wall of next-generation encryption.
- SmartPlay
- Watch shows and movies safely without extra steps — whether at home or abroad.
- Safe when disconnected
- Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
- Double VPN
- Add another layer of encryption with our Double VPN servers for extra peace of mind.
- Private DNS
- Enjoy more online privacy without worrying about third parties spying on your every move.
- Worldwide network
- The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
- Multi-device
- NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.
Contact info
PH Venturi House, 49th Street, Bella Vista, Suite 1, Ground Floor, Panama City, Panama , Panama City, Panama
- +44 131 463 6666
- support@nordvpn.com
- nordvpn.com
4.2
Great
50k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
EASE OF MIND
Great step by step instructions to make set up easy. Having this will give me ease of mind that my browser is protected.
6 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
KEEPS SECURING.
Incentive? Not going to happen. I am as fair as I can be. I scored a three . When I renewed my subscription, the next day the app kept securing my computer. I got hold of NordVPN and they told me to do things on my end to fix it. I tried. It didn't work. You got a three because, right away, you put it on me to fix it. I haven't done anything. It renews automatically to me. It was definitely on your end when you hit the button to renew the subscription. I ended up turning the visuals off so I didn't have to look at it. I assume it's still doing the same thing. You took your time getting back to me because it's now a distant memory for an old man. And now you want the date of the experience. It was the date it renewed. I Don't KNOW the exact date, but you do. Something else you are putting on me. Take your blame and fix it, Please. Thank You. New Chat: I see you are still putting it on me. You have emailed me FIVE TIMES in a few hours, and you want a ticket ID or an ID ticket. I opened my NordVPN app and contacted you through it. I don't know anything about a ticket ID. The attitude is pretty amazing toward a Client. Did you get the date of renewal. That's the date of the experience. DO NOT send me five emails. That is rude. ONE will do. Thank you. PS I will look in the app for an ID Ticket although I imagine you can pull that right up too. I clicked on Profile and then clicked Help.
4 September 2026
Reply from NordVPN
Hey there Ian, we hear your frustration, but we don't see any inquiries describing this issue under the email address associated with your profile.
If you have already contacted our team, could you please provide the ticket ID from that conversation? That will allow us to pull up the exact chat and see what was previously attempted.
Regarding the troubleshooting process, we understand that changing the VPN settings isn't always intuitive, especially if you aren't familiar with the app. For your security, NordVPN doesn't have remote control over your devices. We can't log in and change things for you, which is why our support team has to walk you through doing it on your device instead.
If you'd like us to take another look, please share that ticket ID so we can get this looked into for you! - A.M.
I haven’t had any issues with NordVPN…
I haven’t had any issues with NordVPN and recently renewed my coverage!
6 September 2026
It made my live a little bit safer.
6 September 2026
It took 10 hours or more and 4 agents…
It took 10 hours or more and 4 agents to finally fix my problem. They were very patient and accomadating.
6 September 2025
very expensive after trial
This VPN is stable and was very helpful for streaming. I remember only a few interruptions during the trial year. It also used to switch your selected server back to the default, but I found a way to keep it selected later. However, I believe it is overpriced after the trial period. Personally, I think it is my last year using this VPN.
6 September 2026
It Just Works...
It Just works... and it works well and seamlessly. I've used it on both my MacBooks, my wife's iMac, and both our iPhones--for both business and personal purposes--for the past two years. When I travel I feel absolutely no concern about using any of my devices to access the public internet. Now, I can't understand why I waited so long to try it. Also, I NEVER write reviews or do online ratings since I don't trust them; I suspect many of them are either written by AI or some human shill. I assure you, I am neither of those.
6 September 2026
Very Reliable - User Friendly
I find Nord VPN very easy to use, reliable and good value for money, been with them for a good few years and will continue to do so.
6 September 2026
easy to configure
27 August 2026
I cannot open links from my emails I…
I cannot open links from my emails I have to go turn vpn off to open anything. So starting to wonder why I got this. ??
6 September 2026
Reply from NordVPN
Hello. We’re sorry about the inconvenience. You shouldn’t need to disconnect from NordVPN every time you open a link from an email. That sounds really frustrating.
This may be related to one of our antivirus features blocking certain links or trackers. Please contact our support team so we can identify what’s causing this and help adjust the relevant settings while keeping your VPN connected. You may reach our team anytime at support.nordvpn.com. -G.M.
Blocks Too Many Websites
App is good at blocking potential problems...too good. About 30-40% of the websites I visit are blocked by Nord. Worse is that I can't just add the website to a good list. I have to send the info to Nord then wait. Very frustrating.
6 September 2026
Reply from NordVPN
Hello. Thank you for sharing your feedback. We’re glad you find the protection useful, but we understand how frustrating it can be when legitimate websites are blocked.
Our security features are designed to protect against potentially harmful sites, but false positives can occasionally occur. We also understand that having an easier way to allow trusted websites would make the experience much more convenient, and we’ll pass this feedback along to our team.
That being said, could you try temporarily disabling the Scam Protection feature in our app settings and reloading the affected website to check whether this feature is causing the block? If the issue persists, please contact our support team so they can investigate and help resolve the issue. They are available 24/7 at support.nordvpn.com. -G.M.
The responses I have received to a…
The responses I have received to a couple of issues I needed help with have been prompt, very prompt. Even more importantly, the staff/agents know what they are talking about and provide detailed easy to follow remedies.
3 September 2026
Reply from NordVPN
Hello there. Thank you for taking the time to leave this kind review! Stay safe. -L.L.
Overall absolutely the best package of…
Overall absolutely the best package of services of Elite grade. TNX
5 September 2026
To be honest
To be honest, NORD VPN is the best VPN on the market, IMO. I'm not being paid to say this. It's just my opinion. I tried other VPN services, and none of them were this good. That's it.
5 September 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.