Lumz BV Reviews 

Well done
High quality, reasonable price, on time delivery, and good service.

We are very happy with our new couch. It arrived faster than the first estimate, the delivery was smooth and we got updates along the way. The colour and quality is great.

Can’t trust what the website claims.
Supposily, if you order before 11am, next business day delivery. After 10 days of waiting I finally got my order, but as I live in Maastricht and it’s a couch it took longer.
Took the option to pay during the delivery (which costs 5€ more) because the website claims that you can pay cash, again not true and not possible because it’s another delivery service. Hopefully they will reimburse me at least for this small part.
Extremely disappointed.

MY BIG REGRET LUMZ!!! THEY DELAY MY ORDER 2 TIMES 2MONTHS.WAITING A TABLE FOR 4 MONTHS .COULD ALSO DELAY AGAIN DUE TO THEIR SUPLIER.

We waited six months for this mirror to become available, and when it finally did, there was only one left in stock. Since it was not possible to see the mirror in person before ordering, we decided to take the risk.

Unfortunately, after delivery we discovered that the mirror significantly distorts the reflection. Looking at yourself in it actually makes you feel dizzy and nauseous. We contacted customer service and requested a return. The mirror was collected relatively quickly, which was the only positive part of the experience.

However, after the return, we received no updates at all. The refund was only processed after we contacted the company again to remind them. Even worse, we were told that the distortion in the reflection was “normal” and did not constitute a defect. This is completely unreasonable - a mirror that makes you feel dizzy when looking at the reflection is not functioning as it should. Despite this, we were charged for the return as if we had simply changed our mind about the purchase.

The packaging was also unacceptable. The entire package was covered in what appeared to be animal hair, and the box had a strong unpleasant smell. It honestly seemed as though an animal living at the factory had been sleeping on the packaging.

My experience with Lumz and their delivery partner, was extremely disappointing from start to finish.

The sofa was delivered with a hole in it, meaning it arrived already damaged. Despite reporting the issue, the response I received was dismissive and unhelpful. Rather than trying to find a reasonable solution or showing any understanding of the situation, I was simply told that this was the only way the issue could be handled and that nothing else could be done.

What made the experience even worse was the attitude of customer service. I felt spoken to in a condescending manner, and there was no genuine effort to help, no flexibility, and no compensation offered for the inconvenience of receiving a damaged product.

When customers spend money on furniture, they expect both a quality product and decent customer support if something goes wrong. Unfortunately, Lumz and the delivery company failed on both counts.

I would not recommend either company based on my experience.

Overall, I’m very satisfied with the customer service. The delay to receive my table was quite long, although it seemed to be exceptional. However, the communication was always responsive and professional, and once the table arrived at their warehouse, it was delivered within just three days.

Communication was perfect
Chair was professionally packed

Items well packed and fast delivery

great experience purchasing from LUMZ website. The piece of furniture that i bought was available and they made the delivery super quickly. I recommend their services.

I absolutely DO NOT recommend buying with LUMZ.
We ordered a sofa (eetkamerbank). The product that was used. The product had some small scratches and the way it was packed it was clear it was re-packed. You could clearly see how unprofessional it was packed again and that the box had extra tape all over it.
In fact we didn’t mind using second-hand/showroom-model product, but we didn’t want to be charged as for new product.
We sent all the proof to costumer service and costumer service seeing the photos STILL claimed it is an absolutely new product with factory packaging, which is clearly a lie.
When we still insisted on the fact it was used product and how do we solve it, LUNZ never came back with an answer.

Don’t trust information on the website and stuff in the shop about delivery time.
We ordered chairs in the shop mid Jan and were told they would arrive next-afternext week. Meanwhile on the website it was shown that chairs were available and delivery time was 5-8 working days.
We are here in the beginning of Mar and we just received 2 chairs out of 6 2 weeks ago. Still waiting for the rest 4.
When calling them and asking about the situation, they don’t say anything specific, no client-oriented gestures, just very dry “ok” to all complaints.
Unbelievable service.

Update 16 Mar: despite all attempts to contact the customer service (at least 6 times), last time it was Brenda, LUMZ stays radio-silent with no help or response.
Never order anything by them!

It has been a month since I am fighting this company to deliver me what I paid for. I order a side table and it arrived missing a lid. After calling and emailing, I got an exchange arranged and guess what, the new box arrives MISSING A LID AGAIN. What a joke, it is honestly unbelievable. Now I am stuck with a defect table and a huge box in my house which I need to keep for the exchange (if it ever happens). I regret buying from them so much. Customer service is also quite unprofessional and not very friendly. They told me that the warehouse employees do not have time to check the box before sending it!!! I have seen reviews where people spent thousands and you are telling me you do not have time to check what you are sending to people???

They promised to fix the issue but never did. If you do not want to waste all of your time and nerves, I do not recommend this company. Save your money!

Everything went well. Quick delivery and the products were very well packaged for shipping.
Very happy with the price we got for the chairs.

Ordered a sofa in the summer. It was supposed to arrive in week 42, but it’s now week 44 and there’s still no clear delivery date. The customer support is a complete mess — first they said the sofa was “on a boat from the supplier,” then another person claimed it was coming from Poland. No one seems to know what’s going on. Avoid this company unless you want to waste your time and energy dealing with confusion and poor communication.

Update: Eventually, someone from the support team, possibly a manager, negotiated compensation for the delay. We are happy with the sofa, although the overall buying experience was poor. For these reasons, I have increased my rating to 3.

I ordered a chair worth several hundred euros, and unfortunately the experience has been very disappointing.

When the box arrived, it turned out that many screws were missing. The instructions clearly showed what should have been included, and I only received a few of them. I emailed the shop immediately with photos, and also called the next morning. After some back and forth, they confirmed they would send the missing parts.

However, the shipment was not sent with priority, so I had to wait several more days while the unopened box was standing here, unusable. When the screws finally arrived, I discovered that more screws were still missing. I contacted them again by email (twice), but have not received a reply so far.

For a purchase of this price, I expected a complete product and a smoother resolution. Receiving an incomplete delivery, followed by slow and inconsistent customer service, makes for a very bad customer experience.

The quality of the product is splendid.
There was a little confusion with the delivery, I had to call Lumz to inquire the status of my purchase. Their system just said 'order does not exist' when I try to use the website to check the status of my order.

They were very nice and ready to help on the phone and the order arrived nicely.

We bought a Bodio Dax desk from LUMZ that turns into a standing desk. After 2 months the up/down function stopped working. We tried unplugging and resetting it. Nothing helps. I contacted the customer service which emailed me the same resetting instructions twice even though I told them that we have tried that option. They are not responding to my email anymore. The table is stuck in its lowest point and giving me an intense neck pain.

Beautiful products for a fair price. I went to the showroom 3 times and staff were very friendly and helpful. Unfortunately customer service by email is unresponsible/unreliable. 3-4 emails went unanswered, making phone calling to follow up neccessary, and even after asking for email confirmation... silence.

Delivery coordination was a mystery, making it neccessary for the customer to follow-up every step of the way (Lumz/Delivery company did not contact us as promised). In-apartment delivery was not possible and this was not communicated to us nor was this an option to pay extra for, leaving us scrambling to find a same-day moving company to help move the sofa from the ground floor to 1st floor for extra EUR100.

I would think twice about ordering large items from them again. But small items certainly as quality is very good.

I purchased an armchair from LUMZ and the delivery was promised to be done within 1-2 weeks. It got delayed by almost 2 months!? I emailed them many times and they did not come with a solution or compensation of the disappointing situation. I previously wrote a review here and they responded to that saying that I should reach out to them via email and they will help me, however, even though I sent many emails, they did not take their SWEET time to respond. All the replies here are for the show because it is public and they want to have a good fake imagine. In reality they do not value their customers at all. This is why, I would never ever purchase anything from this company.