Nicola

I am currently unable to sell the Flowpay loan 7470779020260210 on the secondary market, even though the platform’s own rules say this should be possible. See my support request (46469).

According to Bondster’s FAQ, loans can be offered for sale on the secondary market as long as the acceleration clause has not been activated, the loan has not been written off or terminated, and it is not more than 60 days past due. My loan meets the conditions for selling, yet the platform prevents me from listing it.

I asked to exit the loan and receive the full invested amount back. I even offered to accept the standard 0.5% fee that would normally apply if I were able to sell the loan on the secondary market, but the issue remains unresolved.

Preventing investors from selling loans while publicly stating that such sales should be possible raises serious concerns about whether the platform is honoring its own rules. If this situation is not resolved promptly, I will consider filing a formal complaint with the relevant consumer and financial authorities.

Update: 16/03/2026

The inability to sell the loans on the secondary market appears to be due to a limitation of the platform itself. At the moment, the platform cannot process on the secondary market loans that have been withdrawn by the loan originator from the primary market.

My case eventually reached Bondster’s management, who proposed a solution. While the underlying issue has not been resolved, they at least showed ownership and a willingness to help.

It is disappointing that the matter had to escalate to management, as the customer support team was largely unhelpful.

For these reasons, I have increased my rating to 3.

Nonexistent customer support. Avoid at all costs.

Update: We are happy with the furniture, although the overall buying experience was poor. For the reasons above, I increased the rating to 3.

We hired Menklusser to renovate our apartment in Amsterdam. The work included demolishing and building walls, extending and renovating a bathroom, installing underfloor heating, replacing the wooden floor, plastering, painting, and some electrical updates. They started on time and finished as scheduled. Communication was clear and professional, and the workers were polite. Menklusser adapted the work to our requests, and the few hiccups that came up were handled quickly and professionally. We are happy with the results and would recommend them.

Ordered a sofa in the summer. It was supposed to arrive in week 42, but it’s now week 44 and there’s still no clear delivery date. The customer support is a complete mess — first they said the sofa was “on a boat from the supplier,” then another person claimed it was coming from Poland. No one seems to know what’s going on. Avoid this company unless you want to waste your time and energy dealing with confusion and poor communication.

Update: Eventually, someone from the support team, possibly a manager, negotiated compensation for the delay. We are happy with the sofa, although the overall buying experience was poor. For these reasons, I have increased my rating to 3.