Customer

Driver keeps signing for things in my name and leaving them in random places, including a totally different block of flats.

The mobile service is now unusable. The only time my phone works is wifi calling. The whole area around my house and for miles, can't even be called patchy, it's non existant. Prices keep going up and I avoid calls. Thing is, the customer service is that bad and due to the pain of calling call centres, I won't even waste my stress and time complaining.

Charging has been an issue with the ring. It’s inconsistent. Sofi ring sent me a replacement without hassle though. I haven’t tried it yet but the customer service so far has been good.

Charging failed within a month.

Delivery driver carried parcel up to my flat as it was bulky.

Ignored all attempt at contact, including two official complaints. No response, nothing.

14/07/2025: Adding response to response below: I have sent 3 emails to the email address you list below. All have been point blank ignored.

Literally no contact from a tutor. I have had to chase and chase, to get a one line email back from admin. If I hadn't paid for the full course I would be going elsewhere.

Updated to say - emailed the email as requested and that was ignored too.

The product was fine, however the cancellation process has been designed to be deliberately difficult. You go through a series of options, only to be told you have to telephone them. Currently still on hold listening to painfully loud hold music whilst having to also arrange a funeral for a parent. Wouldn't consider using them ever again for that reason alone. Customer service should be simple, not obstructive.

Awful experience. I was sat waiting for blinds I'd paid extra to have next day, only to receive notification they had tried to deliver and left calling card. They had not. There was no way of speaking to anyone. I called the blinds company who called them and discovered they hadn't been anywhere near. Now they are sending my blinds back to the sender.

No option to collect. No time given for deliveries. Missed delivery now I need to wait for them to try again on Monday when I know I won't be in. No option to go collect from delivery office. In a time where we have lockers and timed deliveries, they are way behind. I dread seeing 'shipped with Royal Mail' on my parcels.

Awful company. Engaged an agent who did not perform. Lied about photos, claiming to 'take professional photos'and rocked up with an ipad. Was forced into moving agents, now being chased for payment of a service they didn't provide. Ignored everything I said and made their own judgements.

It's just easy. I really like it.

Bought a small treadmill for my office. Delivery was fast, price was good and I'm happy with the item.

Very expensive for what it is. Bags are floppy so hard to tell if it's full. Collection took 5 days and I had no way to track when it would be.

I love the coverless duvets. They are so comfy and luxurious. I bought the sleeping bag version too, for van camping.

Excellent service. Called me after order to advise of the correct set up. Delivered next day. Would definitely recommend.

Staff are good. It's well organised. I like the whole experience.

The rooms and showers were spacious. We liked the entertainment.

Tracking. Delivery was on time.

No problems. Next day delivery and easy payment options.