CeeCee

I’d like to give a huge thank you to Katie and Sophia at Covea Insurance for their outstanding service. They were both incredibly attentive, helpful and patient throughout, and genuinely went above and beyond to make sure everything was dealt with smoothly.

It’s so refreshing to speak to people who really listen, take the time to understand your situation and make you feel valued as a customer. Katie and Sophia were professional, friendly and reassuring from start to finish.

I couldn’t have asked for better support and would happily recommend them both. They are a real credit to Covea Insurance — thank you, Katie and Sophia! ⭐️⭐️⭐️⭐️⭐️

The company were literally replying my emails 1 minute after sending until I asked to cancel my order after I find out my order is going to take weeks to arrive. I planned to order through Amazon instead (still through their company, but using Amazon for faster shipping) so I got it next day in the UK, but now I won’t order at all. If their plan was to trick me into going through with the order by ignoring my emails, it has truly back fired as I now want nothing to do with the company and will return the item as soon as it arrives. So essentially, they lost me as a customer over something trivial.

Be careful to check the delivery times before ordering from them directly.

Appalling customer service, long wait times and unreliable internet connection. I have changed providers as of today and couldn't be happier. Never again!

I had a wonderful experience with Prestige Business Awards and feel truly grateful to have been recognised by them.

From start to finish, the process felt professional, well organised and genuinely celebratory. The awards ceremony itself was beautifully put together, with a warm and welcoming atmosphere that made the evening feel really special. It was clear that a great deal of care had gone into creating an event that honoured and uplifted businesses from a wide range of industries.

Winning Medical Aesthetician of the Year was an incredibly proud moment for me and my business, and I really appreciated the opportunity to celebrate that achievement among other inspiring business owners and professionals.

Thank you to the Prestige Business Awards team for such a memorable experience and for recognising the hard work, dedication and passion that goes into running a business. I would highly recommend them to other business owners looking to celebrate their achievements.

Lucy served me recently. She was ever so helpful and prompt in responding to my enquiry. I was very impressed with the level of customer service and cannot recommend the company enough from this experience.

Terry S at Octopus Energy was absolutely brilliant today. From the moment he answered the call, he was calm, reassuring and genuinely helpful. He listened properly, understood the issue straight away and resolved everything efficiently without making me feel rushed.

It’s such a relief to speak with someone who clearly cares about doing a good job. Thank you, Terry — you really are a credit to the company, and I feel privileged to have been served by you today!

I am currently being represented by James Steward in the Conveyancing Department at Hunt and Coombs, and I have been consistently impressed with the exceptional level of expertise, care, and attention he has provided throughout the handling of two property sales. The speed and efficiency with which these transactions have been completed, and how seamlessly everything has gone, has truly exceeded my expectations.

I’ve been a client of this firm for years, utilising both of their locations and working with various staff members on both personal and business matters. Time and again, they go above and beyond to deliver outstanding service with minimal fuss. One thing I particularly appreciate is their consistent and transparent approach to billing, which is a rare quality in today’s market. It’s a testament to their professionalism and integrity.

My first experience with the firm was in 2013 when I worked with Henry Anstey. Henry was the first solicitor I instructed, and he truly set the bar high. He helped me navigate a complex estate, probate, will and testament setup, and the creation and ongoing management of my trust. Henry's knowledge, dedication, and passion for solving problems made the impossible possible. I am forever grateful to him for his unwavering support over the years.

I cannot recommend Hunt and Coombs highly enough. Their professionalism, attention to detail, and commitment to client care make them stand out, and I look forward to continuing to work with them for many years to come.

I had the pleasure of being assisted by a dedicated advisor by the name of Shivagamy. I cannot speak highly enough of the agent and company itself. I’ve been using clear score for many years now and they never fail to impress me!

I had a highly concerning experience with ALD Automotive. An ex-co-director, no longer affiliated with our company, fraudulently took out a lease in my name, and the lease was signed without my knowledge. When I contacted ALD to address the issue, they initially refused to amend the account to reflect the co-director’s involvement, leaving me liable. It wasn’t until I threatened legal action that they corrected the account and acknowledged the co-director’s role.

What’s more alarming is their complete lack of responsiveness. I spent the equivalent of 10 hours on hold and sent numerous emails, all of which went unanswered. They only began to take the matter seriously when I threatened to stop payments, showing a troubling disregard for customer service and accountability.

Moreover, when I eventually reached someone on the phone to report that I couldn’t recover the vehicle—due to the disqualified director’s refusal to cooperate and provide details on the car’s whereabouts—their own operative advised me to contact the police and obtain a crime number for them to follow up. However, once I provided the crime number, they ignored my emails and failed to act on it. When I followed up by phone, they promised action but still did nothing. After a week of failed interactions, I discovered that they still hadn’t contacted the police and claimed they would escalate the matter to management—something they had already promised the previous week.

To make matters worse, they informed me that they would continue collecting payments and that if I stopped paying, they would take action against me rather than pursuing the individual who fraudulently used the company vehicle.

In summary, my experience with ALD has been frustrating, disappointing, and ultimately unprofessional. I hope that sharing this review helps others avoid the same issues.

I contracted them for clinical waste bin services, with delivery promised by October 17th. It arrived on October 29th, causing a huge disruption. They include a free month as part of their standard service, but billed me anyway! When I contacted them before the bill was due, staff members Kyle and Sophie assured me it was taken care of. Now, a third party is demanding payment, they ignore my emails, and their staff can't handle my inquiries. It's clear they just want your money and don't care about providing the services you paid for. I have a direct debit set up and I'm worried they'll just take the money. Avoid them at all costs!"

Update: 7.11.25
I have since updated this review after being contacted by the company to resolve the issue. I have been promised a credit note and adjustment to my billing period to ensure I receive my free month of services as promised. I have received an updated invoice and credit note to reflect this, and hope to see them both actioned as formally stated in due course. I have emailed the company for an exact ETA and have adjusted my review from 1 star to 3 stars to reflect the company's recent actions. Still disappointed it came to this to have my enquiry addressed. I take no pleasure in leaving poor feedback.

It was an absolute pleasure to be assisted by Kyle today. The process was stress free, efficient and transparently priced. Thanks again for your help for making the process so wonderfully smooth!

I feel like I've been conned and wasted hours of my life that I won't get back using Blaze Ai...

Before I spent 2 days populating my account with graphics and branded material, I was offered a price of $33/month. After the trial, and once I decided i was going to sign up, I proceeded to the subscription page only to see that the rate had more than doubled. I had to double-check that I didn't imagine the initial rate and proceeded to log out and access the pricing page, which confirmed that the rate (for the cheapest package) was indeed $33. So, why, after the week's trial, does it increase to $79 with absolutely no explanation of why? I contacted customer services and provided them with a screenshot of the price list, asking why I wasn't being shown those prices while logged into my now populated account. After hours of waiting in the chat room, their response was as follows: "Sorry for the late response. I checked the subscription for the email you sent and noticed that it's actually under Autopilot trial.
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The $33/month offer is actually for the annual price for one of our Copilot plan.
At the moment, Autopilot is only available to invited users, so its pricing hasn’t been released publicly yet. Once the product is fully launched, we’ll share detailed pricing information." I still don't understand why "invited" users are offered the more expensive rate. I'm confused about why I can't simply opt for the cheapest co-pilot package. I would never have responded to their invitation if I had known it meant they planned to charge me over double their usual rate - they were not honest about this. I don't need all the features of the top-tier package and can't see any difference between the basic and what I used during the trial period; hence, I wanted to opt for the basic package, as I did some years ago. As a former user, I feel this is a significant setback. This experience has thoroughly put me off the idea of using Blaze AI. Instead, I have asked Gemini Ai to offer some suggestions on competitor software. I didn't realise there were so many options out there that were way more affordable. I refuse to be conned by Blaze AI again. I strongly recommend that you avoid the mistake I made by wasting your time populating the system only to find that the price has doubled for no reason. For almost $100 a month, I expect transparency and prompt customer service. Judging by the rep's slow and convoluted response, I don't even think he knew why I was being offered such extortionate rates.

DPD failed to deliver the my prescription which was sent via next day delivery today. They claim they attempted delivery, but when I checked the tracking number, it clearly shows they didn't arrive at my address but 2 miles up the road at an entirely different address on the high street. I have called DPD and they are aware of the situation, and have accepted fault for the failed delivery attempt. They said they contacted the depot and would arrange same day delivery but it still hasn't been delivered as promised.

My concern lies in the fact that the cold chain medication will be delivered a day late as a result of this error. Essentially, without immediate refrigeration, the potency of the medication will begin to deteriorate and become unstable. I will be careful to avoid using this delivery service in future and have advised the Pharmacy I ordered from to use an alternative service for my future orders.

I had to leave this review after my latest interaction with this companies customer services department. I have made many purchases over the years from Roxie Cosmetics and have never had any issues. Recently, a chair I purchased broke due to a manufacturing malfunction. I reached out to the company for assistance with the issue and was promptly offered support and a replacement of the chair to rectify the problem after supplying them with evidence of the problem. They have been nothing but supportive, honest and timely in their responses and I couldn’t be more grateful. The quality of their products and customer service is excellent overall. I highly recommend Roxie Cosmetics!

I rang up to ask about my insurance renewal figure which had increased since the previous year and was asked a series of questions which ultimately lead to having my policy reduced by a considerable sum, and a massive savings on my home insurance which further reduced my car insurance policy thanks to their combined policy deals. I cannot thank Georgia enough for handling me with such a level of care, support and understanding. I cannot recommend Admiral enough and will stay with them for many years to come.

I’ve just had to send the following email to action fraud, resolver and Vinted Customer Services after falling victim to fraud on the website no thanks for their lack of action against the sale of counterfeit goods on the website.

Vinted Customer Services,

I am writing to raise a complaint about a counterfeit item purchased from an online seller called “nkmela”.
I’ve tried to report the issue to Vinted via the help centre, and received an automated message saying the seller has been “disciplined”. Still, no resolution exists to obtain a refund by returning the item. The website doesn't show the seller's contact details; thus, I cannot contact the seller directly. My only option is to go through Vinted Customer.
You do not personally review correspondence and only send automated responses to say you have received my message. Still, you offer no response or clear advice on resolving this matter and how it will be handled. I now have a counterfeit item (less the £126.70 paid) and no way of making contact with a human customer Services rep, or the seller.

The sale was confirmed on: 16/12/2024

The seller is still selling on Vinted and still offering the sale of counterfeit goods to the public.

Update 17.12.24: I have proof I was sold a fake item and the seller knowingly sold it to me. They are refusing a refund because they originally bought the fake item on Vinted and are now saying it’s my problem now the sale is completed. They also suggested I sell the fake on to another unsuspecting victim. They don’t care that they have violated the terms of use and are still selling on Vinted even though you contacted me earlier today to claim they have been “disciplined”. I have contacted Action fraud and Resolver to investigate how my complaint has (or has not) been handled as I have reported this to Vinted many times and still not been offered a resolution. All the evidence can be found in the chat between myself and the seller - I have also attached it to this post.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

I purchased a skin for my laptop and was sent the wrong skin for my model laptop. Sadly, I didn't notice the size difference until I attempted to install it. The company are refusing to offer a refund and have stopped responding to my correspondence dispute my efforts to resolve. I have had to involve the bank with hopes they can issue a chargeback via visa. Sad as I have made many purchases through this company until this incident, they have gone downhill a lot since the company name change!

I have been using Dr Adam's Lab as my primary supplier for clinic consumables for the last few months and couldn't be happier. They're very professional, reliable and prompt with deliveries.

Excellent company and wonderful customer service, will use again!

Fantastic customer service. Very professional company all round and will use again.