Tony Snape

Cancard offered free membership to Grow Lab Organic investors. This was for as long as we were investors but Cancard have gone back on their word. They are claiming it was just for a year but I've had free Cancard membership for at least two years. Not good, Cancard have gone back on their word

KFC are abandoning their commitment to animal welfare by dropping the Better Chicken Commitment in favour of self regulation. Just another corporate putting profit over animal and customer welfare. Frankenstein Chicken on its way.

Used to love the old beans and sausages, but the new version with Richmonds fake sausages is awful. Won't be buying again. My dog won't even eat the new sausages, very concerning as he's eaten cardboard and road kill before!

Had a fault on a fly line i bought, but their customer service provided a replacement within days. Great fly line (Superflo WF6 floating), Virtually no memory, easy to cast and good distance. Will buy again.

My Oase Bioplus filter is trapping and killing fish. Have lost 5 fish in last couple of weeks and rescued others from it. They get in the filter and can't escape. Contacted Oase and they are not interested in these deaths and tried to blame my fish, saying it's abnormal behaviour. Oase think fish swimming around and investigating their surroundings is abnormal!!! Oase are washing their hands of the problem and not interested in finding a permanent solution to this design fault. Oase suggested stuffing foam in the front of the filter but this isn't an easy fix and slows the flow of water. Its very upsetting to lose fish through no fault of mine. Oase have a typical corporate attitude. Deny, shift blame and ignore.

Great company with friendly and helpful staff. They achieved some great prices for us at their auction. Would recommend to anyone.

Very prompt.

Have a Bioplus filter. Fish started to disappear. Took weeks to find out what was happening, took all decor out, water tests etc.... Finally found one of the missing fish within the filter. Not Happy. Spoke to Oase and they could not care less. I asked if they could send a rubber stopper to close the gap, but they refused saying not cost effective. They do not provide a stopper with the heater version. Cost of part tiny in comparison to losing fish, one even died. Will not be buying Oase again.

No delivery today, despite text with a 1 hour delivery slot. No way to reach customer services, just a recorded message saying parcel is late (had worked that out already!!!). No update for redelivery. Useless firm who obviously don't care. I hope my parcel had a nice day out!!! Update, managed to speak to their head office and they were able to help and the parcel was delivered a day later. Fair play to them.

Ordered aquarium on Saturday afternoon, it arrived Tuesday. Perfect.

They kept moving the date of an IPO i'd been allocated shares for. In addition they failed to tell my broker of the change in the listing date until two days prior. Because of the very short notice I wasn't able to trade the shares until the following Monday and lost an upside of several hundreds of £. They say they're on the side of the small investor but their actions say otherwise.
In response to your reply, my broker tells me 2 days notice is inadequate to rearrange settlement of the shares. You could have told them earlier. It's a pity your company is not willing to take any responsibility for this.

Do Not Use Them. They were very late placing IPO shares into my account, lost a fulls days trading and cost me £200. They initially said they would look at reimbursing me, then went back on their word. Their senior customer service manager didn't have a clue and sent me completely the wrong info which further complicated matters. There are other better platforms to use.

I bought some walking boots in July 2020, the internal lining has perished to the point its missing in parts. I only use them for walking in the rain and haven't had much wear. Their customer services say its fair wear and tear, LOL. Its not acceptable that these shoes have become faulty in just 7 months, and had virtually no wear for the first 2 months. Shockingly poor quality, i have £35 puma trainers that last longer. Avoid this firm.

Tried to order online but didnt work. Tried to buy over the phone but its a present and they wouldn't send it to my brother. I said this was a crazy policy, apparently the first order has to be sent to me. The lady i was speaking to hung up on me. Very Rude!!!

Been let down twice now by SD in recent weeks, first a rowing machine ordered then cancelled as out of stock. Ordered different items few days ago, not delivered on time and no communication from them. Have e mailed their customer services and called their HQ Tel (0344 245 9200) but no joy yet. They used to be pretty good so assume this is due to the virus but not sure why customer service seems non existent. The banks have got their telephone handlers working from home, so SD could do this too. Also their website says free delivery on orders over £50, but this was not the case when actually buying the stuff.

Stay away. I have just been charged £33.34 for 15ml ear drops, which i could have bought on-line for £10-£12!!!! (Vets 4 Pets, Macclesfield) The vet was pleasant and seemed to know what she was doing, but the medication is a rip off. I feel cheated and won't be using them ever again.

Arrived next day, great product and price.

I bought a pair of Jeans in their sale for £34, the pair that arrived were a size larger than ordered. When I contacted them they were not willing to help. I could not reorder as the sale had finished. Pepe Jeans were not willing to take responsibility for their mistake and provide the same or similar pair of jeans at the price I had been expecting to pay. They offered a refund but nothing else. In the circumstances, I will not be using this company again. Extremely poor attitude and no assistance whatsoever offered. (order number 200018558)