AVOID non-existent customer service
This air conditioner arrived damaged, most likely from poor packing and transit, and has leaked from the drain since first use, making it effectively unusable and completely unacceptable for a new appliance. My order number is 1203586545, and despite the product clearly being faulty I’ve had no meaningful support from the retailer. I tried to use their self‑service returns system but was never contacted with any further instructions on the process, so that route was a dead end as well. I have never been able to get through to an advisor on their webchat, no matter how many times I’ve tried, which is incredibly frustrating when you’re just trying to get a basic repair or replacement arranged. I also emailed customer services on 10 July and again on 14 July and received no response to either message, so it feels like they are simply ignoring the issue. Between the physical damage, the ongoing leak, the failed self‑service returns attempt, and the total lack of after‑sales support, this has been a very poor experience from start to finish, and based on my experience I would strongly advise others to avoid this air conditioner and buy from a retailer that actually responds to customers and deals properly with faulty goods.
Reply from KLARSTEIN