Aidan

I moved to Aquiss in April from a CityFibre Vodafone connection and I’m glad I chose Aquiss.

After a few initial teething issues which Martin smoothed out personally, I’m absolutely delighted with the speed, quality of service and support from Aquiss. They live up to their excellent reputation!

I moved from 3 to Mozillion back in April and so far everything has been great.

The switch from 3 was smooth and went exactly as planned. Signal and 4G & 5G speeds in and around Glasgow are fantastic compared with 3. I purchased a 24 month subscription plan which was excellent value. Will be recommending them to friends and family.

Giffnock, Glasgow Install: Very impressed! Everything from start to finish went like clockwork. From ordering, I was kept well informed not only by CityFibre but also my new ISP, Vodafone.

Frequent helpful and informative emails, text reminders and updates confirming my appointment were very much appreciated. The engineers arrived bang on time and they called beforehand to let me know they were en route. When they arrived they explained everything and did a superb job of running a new fibre line from the pavement to my lounge. Afterwards they left inside and out my home immaculately clean and tidy and set everything up and explained how it all works. I’m very happy with the service and my super fast new Vodafone connection - it’s superb compared to my old Virgin Media 1Gig!

Vodafone Pro Broadband II (900mb) and the WiFi 6e router is a dream come true, thank you CityFibre.

I was recommended to The Hearing Clinic by a friend after I suffered hearing issues related to a build up of wax in my ears. After suffering from blocked and infected ears for weeks, I am now experiencing crystal clear hearing and relief from the discomfort and disorientation that ears blocked with wax can cause.

The entire experience from booking to attending the micro suction ear wax removal at the Giffnock practice was first class. The friendly audiologist made me feel at ease and kept me informed at all stages of the procedure, informing me what was happening...including letting me see the huge bits of ear wax that were stuck in my ears. Truly a 5 star service, thank you!

Yodel have vastly improved in the past wee while. The communication around deliveries and the tracking features are very good. Even the drivers seem friendlier and happier - keep up the good work!

I have just renewed my SodaStream Sparkle Saver's plan for another year. I am very happy with the value for money, delivery and return service that this plan offers. It's so much easier than purchasing and exchanging gas cylinders from my local Sainsbury's store.

DPD are head and shoulders the best courier company operating in the UK. Deliveries arrive when they say they will, their drivers are always very friendly and courteous. Tracking packages is made very easy with their excellent app. Their approach to sustainability is to be commended. 5 star service time and time again!

UPS used to set the standard in logistics - not any more!

I am waiting on 2 parcels to be delivered from 2 different companies.

Order no.1 was due to be delivered on Friday 31 December. The day came and went with no apology or communication to say otherwise. It was then rescheduled for today (Wednesday 5 January) without any communication. As of 10 minutes ago and again without any communication, I check the status and lo and behold the delivery date has slipped once more to tomorrow. Given I urgently required and paid for express delivery for this parcel, this is completely unacceptable service for a logistics company.

Parcel no.2 was due for delivery today (5th January) and surprise surprise it’s now been delayed to tomorrow as well.

There’s clearly a bigger issue here with UPS judging by the vast number of dreadful Trustpilot reviews from their customers. Keep treating customers with such contempt and you won’t have any future business.

UPS would do well to heed the phrase “it takes years to find a customer, and seconds to lose one!” - avoid them like the plague and give your business to a reliable logistics company like DPD who know what they are doing and who won’t let you down!

I had to replace my ageing (and temperamental) Worcester Bosch boiler with a new one at relatively short notice. I scoured the internet and local boiler companies and no one came close to offering what I wanted at the price and time scale I wanted.

Everything was easy from the initial quote right through to installation. The installation was carried out quickly and efficiently, with no mess. I had one minor issue with the Worcester Bosch wireless thermostat upgrade and this was fixed very quickly after notifying Heatable customer services. The same engineer attended the next day and fixed the issue quickly and to my complete satisfaction.

Heatable followed up with courtesy calls after my installation to ensure everything is working as it should and I am happy with my new boiler. I just wish other tradespeople were this easy to deal with and offered such great customer support. Thank you Heatable.

Anytime I order goods online and see they are being delivered by DPD, I immediately know it’s going to be a first class service. I’ve yet to be proven wrong, the app tracks the delivery and keeps me informed of my expected delivery time. The DPD app also allows for flexible delivery options should I need to make a change. Their drivers are always very friendly, polite and considerate. If only all couriers were up to the DPD standard!

I placed two separate orders for Yankee Candles in September and the first order took 6 weeks to be delivered and even then it was part delivered as they never had the stock to begin with.

The second order was placed shortly after the first on the 23rd September and I have yet to receive this order (it’s now 25th November!) I’ve received no updates or communication from the company to explain the delay.

Looking at the other reviews on here, it’s clear to see this company are falling short on similar issues. I’ve logged a complaint with trading standards and would urge others to do the same as they are trading, taking customers money and not providing a service in line with UK distance selling regulations. If you don’t have the stock, don’t advertise that you do and take and withhold customers money!

Great service from start to finish. I was able to get a boiler service appointment within a few days at a date and time that suited me.

The engineer turned up exactly when he said he would and all work was completed with no fuss or mess.

I am very happy with the service and will use them again for my next boiler service!

Fast friendly service. Yodel has improved since I last used them and their use of technology to keep customers informed in real time is effective.

Wasted too much of my valuable time with this poor excuse for a “logistics company”. They never deliver on time, don’t bother to update you of delays despite having your email and phone number and good luck trying to contact them for assistance with your missed/delayed delivery. A company who are clearly circling the drain...avoid at all costs.

Like many others I fell victim to their UEFA MasterCard competition fiasco. I’ve deleted my account and will never shop with them again after their mishandling of the situation and the embarrassment it caused me.

Very pleased with my purchase. From ordering to delivery, I was kept well informed at all stages. Thank you.

Good communication regarding delivery time, polite and friendly driver, thank you.

Fast delivery, good communication throughout the ordering process. Item itself was in great condition and well packaged.

I am a new customer only 5 weeks into using their services and so far it’s been stressful.

My first issue was on switchover, my gas reading wouldn’t show on their online portal, I contacted them 3 times using the online web form and never received any response. I then phoned them 4 times and each time was told the issue has been fixed and they have my correct switchover readings for both gas and electricity and my gas readings would show up on the online customer portal shortly.

My second issue was with an incorrect switchover electricity reading. I made a mistake and entered a reading which was a hundred units over what it should have been. I phoned them immediately and they rectified it over the phone and it showed on the meter reading area of the online customer portal.

I then received my first request for meter readings for my first month a few weeks later. I logged into the online portal to find both switchover readings had changed and were incorrect and the 'corrected electricity reading' had vanished and the incorrect reading had returned with no explanation or communication.

I phoned them a further 4 times and on each occasion was kept holding on the line for more than 20 minutes each time and I was told not to worry and I gave them the correct readings again. I was assured on each phone call that the correct switchover meter readings had been accepted and they were now registered in my account.

Another week passes, again I used the online web form to report that the meter readings they accepted and confirmed verbally AGAIN by phone haven't updated in the online account area – no response. I then emailed them directly - no response whatsoever. I had no option now but to lodge a formal complaint. I got a response 5 days later and was told ‘sorry, the incorrect switchover readings are final and there’s nothing you can do about it’. So in essence I am overpaying my old supplier for higher readings that they failed to amend accurately despite multiple contact from me and promises it would all be fixed and not to worry.

The response to my complaint blamed this failure on the fact their teams don’t communicate efficiency and they as a new supplier are dealing with increased demand. Sorry, but as a paying customer that’s not my problem. You won’t have happy customers if you can’t deal with very basic enquires such as my own. I am looking to switch away from them – if my first month is anything to go by, I hate to think what issues the coming months may present. Avoid them at all costs.

5 star service from ordering to delivery - if only more online retailers were this good!