Helen Young

Easy to open the account and offering a good rate on a Fixed Bond. Rang to make an enquiry and could not believe I was through in moments - no piped music for minutes on end. The staff member who answered was polite, helpful, efficient and spoke CLEARLY. Outcome achieved in no time at all.

Would like to know why I was charged £2.50 for delivery when I was collecting the items from my local store? I placed my order at 0757 and received an email at 0905 to say that my order was ready for collection - clearly it was instore and didn’t have to be ‘delivered’ from anywhere. Not a very ethical way to do business.

MW response says the charge was because the item was not in the store I was collecting from, which is clearly not the case and staff at the store verified this when I went to collect. The system should be able to tell a customer when ordering online if it is in their local store, not just automatically charging everyone for a delivery that never was.

Just been to put my bin out for collection and found parcel between the 2 bins. Apparently parcel was left in my safe place but I wasn’t aware I had nominated one; it also said on the tracking email that card had been left at my address giving safeplace details. There was no card put through my letter box and consequently parcel has sat outside for over 30 hours.

Told this morning that delivery would arrive between 1900 & 2100 today. 9 minutes from deadline received message that parcel would not be delivered today and I would receive an update tomorrow! Certainly not the first time I have been let down by Evri.

Ordered pair of trainers which were sent via Evri. Evri said they had parcel but the next day said it had been misplaced and after nearly 2 weeks have confirmed that it has been ‘lost’ and I should contact the sender Sports Direct. Easier said than done, no telephone number available and I have sent 6 emails all of which received the same reply that they are too busy to answer at the moment and it may take a few days, that was 10 days ago from sending first email. Not too busy I note to send me daily emails (sometimes 2 a day) pushing their products! Lack of Customer Service appalling and tantamount to theft.

Follow up on my last review on Evri who finally told me yesterday that they would search for my parcel, only to receive an email today telling me they cannot find it and I must contact the sender, Sports Direct, even more difficult to get a response from than Evri. Why is it my responsibility, they had the parcel and it never left them? If any Evri employee can help themselves to parcels with no consequences or come back on the company then Evri is basically given a license to steal and I would never purchase anything again from a company that delivers via Evri.

Response from Evri exactly the same as the one I had last week and ‘Becky’ clearly doesn’t read the reviews. Don’t waste your time ringing the telephone number, it is a bot and you can’t even leave a message.

Was waiting for a parcel sent by Sports Direct to be delivered via Evri. Day after submitting order received message and tracking number from Evri saying they had received the parcel and it was on its way. 24 hours later tracking was updated to say ‘sorry your parcel has been delayed. We’re working to get it on its way on the next working day and we’ll let you know once it is out for delivery’ That was over a week ago and I have heard nothing since. Very difficult to contact Evri but eventually managed to via Digital Assistant who assured me ‘they have it in hand’. That was 3 days ago and have heard nothing since. I firmly believe that when a parcel from a well known sports outlet is received by Evri, there is a good chance it will ‘disappear’.

In response to Evri reply I rang the number, complete waste of time, recorded message just asked me to confirm tracking number then told me being invested and team would update me. Then asked me to rate call from 1-5 before saying thank you for feedback, call back anytime if I need further help! What would be the point it is a bot at the other end, I couldn’t ask any questions and as for their response telling me I could leave a voice message requesting a call back or email, just a pack of lies. I think it is obvious that my parcel was identified as very likely to be trainers and was stolen by someone connected to Evri: looking at other reviews it appears that Evri make it as difficult as possible to contact them so people just give up in the end and accept the loss.

Ordered a pair of trainers and was told parcel had been despatched via Evri. Evri acknowledged receipt but next day told me parcel had been delayed. Over 7 days ago and 4 days past delivery date and absolutely no update from either company despite numerous efforts to contact them. SD always the same message - too busy to deal with it despite having time to send me daily emails pushing their products. Last time I purchased from SD I paid £4.99 to have it delivered to local store but they gave me the wrong parcel and I had to make second trip to store which is why I decided to go for home delivery this time. Never again!

Amazing price and delivery costs for Gibson Jigsaw.
Despatched same day as the order was placed and when problem at Parcelforce delayed delivery, Crafty Arts chased up immediately to resolve the matter. Excellent customer service and will definitely use again.
Thank you!

Have been with Octopus for many years now, I do make regular comparisons with other suppliers but always appear to get the best deal with Octopus. Added bonus is that there are no exit fees if I want to change tariff.

Recommended by a friend at the weekend, rang Peter yesterday and he came round within a couple of hours to give me an estimate. First clean today, a great job at a reasonable and affordable price. Now looking forward to regular clean every 6 weeks. Thank you Peter.

Previously with Plusnet but when I went to renew was offered a BT package! Five weeks later still have no phone connection. Have spoken to at least 12 different advisors totalling more than 6 hours and endured a three and half hour online chat. Have been given 2 account numbers, one which displays photo of old switchboard operators saying they can find no details of this account and the other stating there is a hitch and cannot show any billing information at this time. BT do not have an email address and clearly no central point of contact other than ringing and waiting 40 minutes to speak to a different advisor (full of sympathy every time but forget all about you once the phone is put down) from all different parts of the country and many who say they work from home. Am now writing to the only address offered in Sheffield and will be following up with OFCOM once 8 week time lapse has passed. Tried to cancel my contract within the 14 day cooling off period but was assured that the problem would be solved “just give it 48 hours.”
AVOID AT ALL COSTS IF YOU ARE LOOKING FOR ANY KIND OF CUSTOMER SERVICE, ABSOLUTELY DIABOLICAL COMPANY!

Saw almost exactly the same presentation a couple of years ago but by an American doctor; almost verbatim when mentioning the rarity of products and limited supply. Dr O’Connell appears to be a British doctor working in an American hospital; no doubt the company thought the Brits would be a lot more confident buying from one of their own. In my opinion a scam and wouldn’t entertain purchasing Active 8.

Further to my review yesterday, my parcel was returned this morning (left on my doorstep) wrapped in grey plastic and with my home address. I was horrified when I opened the parcel to find it had been attacked by rats. Admittedly evri do not recommend sending food and consequently do not give compensation but I was sending an Easter treat to my sister of marzipan fruits which were purchased in a hard plastic tray and cellophane wrapping. I then put them in a hard cardboard box, double wrapped in brown paper and proper brown parcel tape. I dropped the parcel off at 2.40 on Wednesday 27/3 and was told by the lady who received it that it would go later that day. On Friday 29/3 I decided to track the parcel and the information was that it had been collected and taken to the sorting hub but sorry there was a delay. For more detailed tracking it asked me to enter the delivery postcode, which I did only to be told the postcode was incorrect. I then spent two days trying unsuccessfully to speak to a human being. I took a chance sending perishables but I would question why did evri lie about the postcode which was correct all along and secondly how on earth do they store the parcels sent for delivery? In less than 48 hours from dropping it off at the shop it had been chewed through by rats, surely there is a health issue here as other parcels must get contaminated by the very presence of rats. I only wish I could attach photographs to this review which would show the damage to a well wrapped parcel as well as the fact that the address label was not damaged and the postcode was correct. I received chocolates in just a padded envelope via Royal Mail, undamaged and on time; definitely worth paying the extra (I am £10 worse off through this experience anyway) and I certainly will never use evri again.

Did not deliver. Was told delivery between 1256 and 1356. At 1400 checked app and told driver was running a little late but would be with me shortly. Checked the app 30 minutes later to read driver had tried to deliver at 1311 (within the original delivery window) and was sorry to have missed me! I was there, he wasn’t and neither did he leave a ‘sorry I missed you card’. Asked for redelivery to nearby post office and was told it would be there next day and would be notified when I could collect. No notification, checked the app and told it won’t be there until Monday. Absolutely appalling service, no proper communication or explanation just bots who spout out the same useless answers.

Great service as usual, have used a number of times now. Good choice of free greeting cards and fast delivery. Thank you, I will be returning!

Spent one and a half hours on a Friday evening having pre-booked online consultation and despite being promised quote never heard another thing. Used online chat to express my feelings only to be told that they would give me the customer service number and I could contact them! Who is the customer here, who wants the business?
In response to reply from Anglian Home Improvements, the consultation did take place, all one and a half hours of it but it was after this that I heard nothing, no quote as promised, no explanation as to why nobody had been in touch.

Absolutely outstanding customer service throughout!
Tracy and her fellow lady receptionists couldn’t have been kinder and more helpful during what turned out to be a longer than expected insurance settlement. Thank you to all at DLG, Peterborough, you have been brilliant!

Placed an order on 20/11 told next day that 2 items were out of stock and I would be refunded. That was a month ago, no refund and no further response from Joules. Dishonest.

This is a standard reply that I have received twice now and it means absolutely nothing at all.

Placed an order on the 20th November for 5 items. Informed cannot fulfil two of the items but to date no refund. Third item was for friends of Joules, Shu Da Living and have heard absolutely nothing about this item. I have spent £130 on items and to date only received one. Have tried emailing both Joules and Shu Da Living but received no response also rang Joules but complete waste of time and money as recorded message and just left hanging on. Should Joules still be trading and accepting orders if they have gone into receivership- blatantly dishonest.

Followed the link in Joules response but just asked me to complete form which I sent initially when my order failed to arrive!