Asen

Awful. Placed an order 2 weeks ago. Received two email updates saying ‘your order is ready’ and ‘your order is on track.’ Hilarious as neither is true - no evidence of tracking or the shipment. Total scam, will be cancelling my order.

Incompetent untrustworthy company, run by amateurs. I purchased 2 cases of wine which were delayed because Tannico did not attach an invoice. My delivery has been stuck for days in a depot and despite emails to the company’s customer service department I haven’t received any response for days. Awful, should pay more attention to shipping matters given the wine is expensive and if not stored properly can be ruined.

Incompetent untrustworthy company, run by amateurs. I purchased 2 cases of wine which were delayed because Tannico did not attach an invoice. My delivery has been stuck for days in a depot and despite emails to the company’s customer service department I haven’t received any response for days. Awful, should pay more attention to shipping matters given the wine is expensive and if not stored properly can be ruined.

Have been a customer for a long time. Upon receiving spoiled bottle of white I was told to send photos and they would claim from the wine maker. Upon informing them the wine was thrown out (why keep it?) they just said they won’t do anything about it. Great treatment of a loyal customer. I will be taking my business elsewhere.

17 step cancellation process which culminates in being asked to call and cancel. Not great.

On the third week of waiting for a shipping update; the customer service team just mechanically updates the status without any meaningful update - no tracking number or anything. Never again.

Cettire, you just earned £20 and lost a customer.

Dreadful scam. I placed an order and after a few days of no communication or shipment confirmation I requested that it is cancelled. I made 3 requests, and 24 hours after my last request I was notified that I will incur a £20 fee for this. Effectively this store delays their customer service levels to generate this deliberate and unheard of cancellation fee.

Horrendous. I have had 4 packages posted to Shipito, ALL have been delivered to the Shipito warehouse (I have detailed tracking) only one has been checked in. That’s 25% chance that anything you post will get properly processed. What a mess of an operation. Don’t go with Shipito if you don’t want to get your purchases lost!!

I have been trying to locate a valuable (and rare item) that was shipped to my Shipito account for 4 days with no luck. Clearly their warehouses aren't staffed appropriately or there is something wrong with their system. I have been getting cookie cutter responses from their customer care team, and I am not reassured my $200 of goods will ever make it to me.

I have ordered on 3 separate occasions - once it took WDS a week to realise they didn’t have the goods in stock, and the other 2 times the delivery order was continuously postponed for several days in a row.

I posted a shipment from NYC to London, which for a variety of reasons - some outside my or ParcelHero's control was delayed. ParcelHero took initiative and took over the case - contacted the origin destination and sorted out the issue very efficiently. Dealing with the case leaders in the Parcel Hero customer was very efficient and without fault.