Decántalo Reviews 

Placed an order on 24th June. Radio silence...so on 1st July I emailed requesting an ETA.

Two days later a reply...my order is in transit, ETA 7 days. Slow but OK I guess.

10th July....delivery day and only 1 box arrives...1 is missing. Decantalo delivery tracking shows status of "ISSUE".

I immediately contact Decantalo customer support...4 days later and no reply. I contact the CEO via LinkedIn. Nothing. Is everyone in Spain on holiday until September?

Things go wrong. Parcels get dropped/go missing...it happens. That's no excuse for crap customer service.

Amazon deliver a billion parcels an hour and they response instantly...so Decantalo you MUST do better if you want to keep your customers?

One last chance..."please respond by close of business on 14th July...or I'll contact my card issuer and initiate a chargeback."

I placed a significant order and it was not sent for over a week. After 3 weeks, it's stuck at custody clearance by DHL as Decantalo's account is blocked and they cannot proceed. Decantalo is not responding to my or DHL queries on that. Next step for me is to cancel through my credit card company...

Ordered Wednesday afternoon for delivery to Algarve Portugal. Over €150 so no delivery charge. Asked for Paack Courier as CTT not great in this area. Great to deal with and unbelievably fast and efficient arriving today Saturday - So 3 days ‘ish’. Fantastic.

Although the wine and the product is good. But delivery system doesn't work at all! I purchased wine 3 times for more than 100euro each time, and 2 times wine just DIDN'T arrive.
In the date when wine should arrive I changed my job turn to be at home, 1st day - I just saw on the web "una incidencia" - no calls, no messages, no email. So if you will not look at web constantly - you have NO idea what's going on! I should proactively write to customer support - wait whole day for response to get the answer - "delivery could not find your place". I sent screenshots and instructions how to use google maps (it could be even funny) how delivery company could not use google maps. Although I think they simply don;t want.

After my instructions they accept my address. I change my job turn again to wait for delivery. BUT!! Delivery man called me by phone saying that he delivered it somewhere else! I asked WHY? and WHERE? Delivery starts screaming at me and at my mom, saying that we are stupid! Then he came to our place WITHOUT wine continue screaming! Wine WAS NOT delivered! My mom 70 years old, I am after surgery, I politely asked to deliver it to my place, I am at home! If you finally was able to find my place, so I suppose that you can deliver wine. Devilery man was creaming, and NOT delivered, I had to asked my neighbours for a favor to help me to get it to my place. It is not just bad! It's unacceptable!!! I payed! I asked! I was at home. ADN??? I CANNOT recommend to use this store((. I think it's cheaper and safer to get a taxi and just buy wine in any other shop! Or to purchase in a different online shop!

I happily ordered over the years at decantalo, but my recent experience is a disaster. They announce the prices including VAT, but at checkout another 21% is added. I am based in Luxembourg, so it is within EU. We have a VAT of 17%, so, the final price should be slightly lower. I contacted them 3 or 4 times, but get no answer at all. Anyone with similar problems?

Well stocked wine shop, good prices, reasonable shipping cost. Fast delivery!

A company with a great choice of wines, and if you make contact with them for particular wines, their help is second to none, with a vast knowledge of wines, I fully recommend them for all reasons

Easy website to order on.
Delivery time to Uk was excellent. A great service.

Great company. Very good communications, brilliant products. Best Calvados I’ve had for the price. Highly recommended.

Excellent wine, great communication and prompt delivery

As said here previously: quite fast and very reliable.

Scam and unprofessional service.
I ordered 3 bottles of wine and paid an extra 23 euros just for delivery, which is even higher than the price of a bottle itself.

​However, I received only 2 bottles instead of 3. After my complaint, they "assumed" that one bottle might have been broken on the way. Although the wines were packed into a box specifically designed for 2 bottles. What a "great" delivery service for 23 euros!

​As a result, they are ignoring my multiple emails and refusing to provide any refund or any kind of compensation.

​Be careful with this shop — they just steal your money, and you can forget about professional customer service here.

Placed order for two bottles of wine. Received order just over three weeks later. Shockingly slow.

Selection is excellent, ordering is easy and customer service is very responsive.

Having visited the Pepe Mendoza vineyard in Lliber, I was delighted to find El Veneno available and ready to ship to the UK. Ordering and delivery was particularly speedy and I’m delighted with my wine.

No replies to 3 emails about non delivery

Good pricing and broad selection. Perhaps I would deepen more what you offer in regards of all grapes that are not the usual cabs, chardy, merlot, sauv b, syrah, pinots… there is sooo much value in alternative varieties and good value seems to be your strenght, so dwell on it! Bravo!

Lots of great and interesting wines in the shop. Low prices and some items are not available in Denmark. Good information and describtion of wines and wineries. Easy to navigate on the web site. Help to optimize shipping costs. Tracking of shipment. Shipping cost are high but deal is still attractive due to savings on the wines.

Best online wine shop there is in EU.
Great selection of wines, high quality customer support and selection of multiple options for shipping.

Great wine selection