8Wines.com Reviews 

Great selection, fast shipping. Fully recommended!

Excellent communication, delivery was fast to Ireland. Would happily recommend and will definitely be using 8wines again.

Fast delivery to Ireland professional, excellent wines.

speed is incredible, everything is great.

I found 8Wines while searching for a gift - a lovely bottle of Franciacorta for our client. The service was great, although it’s an online platform.
Now I ordered a pack of great wines from New Zealand. Before I confirmed the order, I checked if I could get these wines in my country, but nope. So I’ll be stuck with 8Wines for a while.

Fast delivery. Good stuff

The bottle arrived with a broken sealing wax (that's supposed to seal the top of the bottle). Makes you think whether it's just a damage due to poor packaging (the bottle was very loosely packed...) or something else.

8wines is a well-stocked store, they ship quickly, and the purchase process is always smooth.

Excellent and very fast service. Thank you! Fully recommend!

Fast shipping, properly packaged wines for transport. (Although i would still avoid buying treasured wines during the summer heatwaves because the contracted delivery cars are not refrigerated)

Perfect delivery service, with nice packaging and on time. The website is easy to navigate and provides helpful info on wines and producers.
Very good experience.

Great variety of international wines to fair prices. Highly recommended

Fast delivery

Very quick and reliable. Love it.

Good prices, fast delivery and more important - delicous wines.

Very nice service, large choice of wine! Just love!

Friendly order process, nice wine choice, very fast delivery.

They send the wines very quicky, everything is so convenien and easy. Never had any problem.

I ordered four bottles of wine from 8Wines, delivered by UPS. UPS reported that the package had been partially damaged in transit and delivered a repackaged box containing only three of the four bottles. Disappointingly, there was no apology or explanation from UPS regarding the missing bottle.

I contacted 8Wines immediately, explained the situation and provided photos of the damaged shipment. After receiving no response for more than four days, I followed up and advised that I would consider a chargeback if the matter was not addressed within the next week. Unsurprisingly, I received a reply within an hour of messaging them.

8Wines then requested additional photos and initially offered either a refund or a discount on a future purchase. However, I asked whether they could simply send a replacement bottle for the one that was lost or broken, as that was my preferred resolution.

The following day, I was informed that a replacement was not possible and that a refund has been issued instead. In other words, despite presenting me with options, the final resolution was ultimately decided for me.

What I found frustrating was what happened next. Their email concluded by saying, "If you have any other questions, don't hesitate to reach out." Taking them at their word, I asked whether they could offer a discount on shipping if I reordered the same bottle alongside other wines. Since then, I've received no response. In other words refund given case closed.

While I appreciate that I was refunded for the missing bottle, the poor communication, delayed responses and lack of flexibility in resolving the issue left me disappointed with the overall experience.

Update - 8wine eventually replied to my request 10 days after they noticed I had written a review and said they would offer me free shipping IF I remove the same review as here but on a different review site Trusted Shop. I didn't reply instantly and so 8wine decided to report my review as false/fake and despite providing all the evidence, my review was taken down by Trusted Shop. Many reviews on another site Britain Reviews reflect my similar experience with 8wine. So be warned!

2nd update based on their Trust pilot reply:

My review was not about UPS or the damage caused during transit. I fully appreciate that you cannot control a courier's actions.

My review was about the customer service I received after reporting the issue. I contacted 8wine immediately with photos but received no response for over four days. It was only after I mentioned a potential chargeback that I received a reply within an hour. While a refund was eventually issued, that was not the reason for my review. It reflected the delays in communication, the lack of responsiveness and the fact that the options for resolutions presented to me were ultimately decided for me.

My review is an accurate and factual account of my experience with 8wines.com .