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KWM Wines & Spirits Reviews 

7,693
•
TrustScore 5 out of 5

4.9

Wine shop
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Review summary

Created with AI, based on recent reviews

Evaluating 257 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast and reliable delivery service, noting that orders consistently arrive securely packaged, in wonderful condition, and always right on time. Consumers also mention the extremely simple online ordering process, friendly customer support options, and the very impressive selection of specialty drinks available. Some reviewers were not happy with delivery communication, experiencing unexpected delays or tracking difficulties when receiving their parcels. A few other people also felt that extra shipping costs and unresolved billing issues created notable frustration during their overall purchasing journey.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals and secure packaging. Reviewers... See more

Product

Clients share positive opinions on product quality, praising the amazing choice of specialty wines, beers,... See more

Service

People report high satisfaction and positive experiences with the service, highlighting fast, efficient... See more

Order

Users describe satisfaction with the order process, highlighting that navigating the site is straightforward... See more

Quality

Reviewers highlight positive aspects of quality, consistently expressing satisfaction with a high standard of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

KMW WINES & SPIRITS is my go to site for my wines. I particularly love the late Sam Neil's Two Paddocks Award winning wines, which they stock. My favourites are the Pinot Noirs, especially 'The Fusill... See more

Rated 5 out of 5 stars

Love these specialty wines - they were a special gift for a family member. Arrived well packed and efficiently. Great write ups about the detail of the wine, grape, taste. location and other interes... See more

Rated 5 out of 5 stars

Easy to use website, good selection of the South African wines I was looking for at good value prices. Delivery took 2days which is outstanding in my experience. Delivery agent flagged a delivery wind... See more

Rated 5 out of 5 stars

First time ordering very simple to navigate the website and place the order. Delivery was super fast, next day which was impressive. The wine was recommended to me by a third party and doesn’t quite w... See more

Company details

  1. #5 of 77 best companies in Wine shop
  2. #5 of 79 best companies in Alcohol Store
  3. #2 of 34 best companies in Alcoholic Beverage Wholesaler
  4. #2 of 29 best companies in Beer shop
  5. #5 of 38 best companies in Off Licence

Written by the company

KWM Wines & Spirits was established in 1994 and has fast become one of the leading Independent Specialist Wine & Spirits Merchants around. We are constantly searching for new and exciting wines, spirits and beers which will complement our existing range and satisfy the needs of our discerning clients, while all the time offering the best possible price, service and value. Recently shortlisted and runner-up in Decanter Wine Magazine's Retailer Awards as the best regional merchant for Northern Ireland and previous winner of the International Wine Challenge Northern Ireland Merchant of the Year in 2019. We strive to constantly evolve our list of beers, wines and spirits to provide exceptional quality and value across the portfolio and include a range of pre-selected cases ideal for gifting or when you just want a good glass of wine and can't decide! We're consistently in the top listings in all our Trustpilot categories so check us out and see why others are so happy with our products and service!

Contact info

4.9

Excellent

TrustScore 5 out of 5

8k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(7,693)

265 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great Service

I rang to enquire about availability of a certain item and the person I spoke with on the phone was extremely helpful. Placed an order and it arrived in good time. Products are very reasonably priced. Would gladly buy from KWM Wines again.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Usual fantastic experience

This company cannot be faulted excellent service with first class supplies especially the Smithwicks red beer.
The delivery company are also excellent nothing to much trouble.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

KMW WINES & SPIRITS is my go to site…

KMW WINES & SPIRITS is my go to site for my wines. I particularly love the late Sam Neil's Two Paddocks Award winning wines, which they stock. My favourites are the Pinot Noirs, especially 'The Fusillier Bannockburn Vineyard'. The wine is easy to order and arrives within a couple of days, always on time. White wines made too. Delicious.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Flawless Experience

Easy to use website, good selection of the South African wines I was looking for at good value prices. Delivery took 2days which is outstanding in my experience. Delivery agent flagged a delivery window, arrived within the window, rang the doorbell and waited for me to open the door to accept delivery. So I would say my experience was flawless. I will use this supplier again.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Love these specialty winese

Love these specialty wines - they were a special gift for a family member. Arrived well packed and efficiently. Great write ups about the detail of the wine, grape, taste. location and other interesting information. I am reliably told that the wine tasted amazing too. Thank you so much :)

20 July 2026
Unprompted review

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