Decántalo Reviews 

1,821
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Placed an order on 24th June. Radio silence...so on 1st July I emailed requesting an ETA. Two days later a reply...my order is in transit, ETA 7 days. Slow but OK I guess. 10th July....... See more

Rated 2 out of 5 stars

I placed a significant order and it was not sent for over a week. After 3 weeks, it's stuck at custody clearance by DHL as Decantalo's account is blocked and they cannot proceed. Decantalo is not resp... See more

Rated 5 out of 5 stars

Lots of great and interesting wines in the shop. Low prices and some items are not available in Denmark. Good information and describtion of wines and wineries. Easy to navigate on the web site. Help... See more

Company replied

Rated 5 out of 5 stars

Prompt response to my enquiries, efficient service & friendly assistance.We holiday in Málaga on a regular basis: Decántalo assist in pairing wines with our choice of food for our stay. The wines &... See more

Company details

  1. Wine shop

Written by the company

Decántalo, your on-line wine shop where you can buy all the best red wine, white wine, rosé wine and cava, and always at the best price!


Contact info

3.8

Great

TrustScore 4 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(1,821)

297 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Slow delivering

Plenty of good, and not expensive products. Easy way of ordering.
Very slow delivering. I have ordered 16 days ago and I have not received a bottle of brandy in Greece.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Overall, a great & reliable supplier

Great selection of wines, including a few hard to find reds from Spain, so a good source. Prices competitive and range on offer is excellent. Clear communication once ordered and well packaged wines ensured safe delivery, which was also on time and carefully completed by their courier.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Mike

Great selection and quality of service !

6 December 2025
Unprompted review
Rated 2 out of 5 stars

Same BS as Vivino, 0 reliability on shipping

Same BS as Vivino. Accepting orders, promising delivery date (far in the future by the way) and then send you an update a few days later that they can't say when they're gonna ship because of Black Friday. Like, buddy, that's not even a thing here, you had a few wines for like 10% off, don't tell me you basically sold out overnight and now can't keep up because of some American marketing trick.
They offered me to cancel my order. By mail... Hopefully they'll be faster in processing that than their shipping.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Having tasted a lovely red wine in…

Having tasted a lovely red wine in Estapona I treied to find it in the UK without success. A search on the internet found Decantalo who stock/source the very wine that I wanted, ordering and shipping was easy, it took about a week to deliver and I have just ordered more for Christmas. They have a great range of wines and the prices displayed include import duties so you know what to expect, shipping is free on orders over £150.

3 November 2025
Unprompted review
Rated 3 out of 5 stars

Quick order o li e good selection of…

Quick order o li e good selection of Spanish wine unfortunately the whole experience with decantalo was quite bad due to the delivery time it took them 10 days to deliver in Spain from their local storage

10 October 2025
Unprompted review
Rated 3 out of 5 stars

Better luck next time

Unfortunately not all of my order was in stock. Communication was very good. Paying extra for DHL delivery was a waste of time and money. It would have been quicker to walk. I had by previous order delivered to a collection point which worked very well and was quick.

7 October 2025
Unprompted review
Rated 1 out of 5 stars

Shipping and duty costs are outrageous compared to Millesima.

Hello, I have ordered two cases and unfortunately again one case from you. Your shipping costs
To Singapore are much higher than those of Millesima and on top of that I am charged a hefty fee on import duty which I am not charged at all with Millesima. You give no notice when ordering that further fees apply. Your offering for Singapore is not competitive.

19 September 2025
Unprompted review

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