Paul C

Great service. Good choice of premium apperel that I was looking for. Initial interest ion with in store staff (Oakham) and online chat gave me good guidance on garment sizing. Item I ordered was out of stock, but was notified within a couple of days it was back in stock - delivered promptly once order confirmation was processed. Very pleased with Sigma’s service.

Have used Hoppa on several occasions without any problem, but this booking was not smooth.
Attempted to book via the app, which is a far better platform than the webpage, but could not complete the booking as it would not take the payment. I tried several payment methods, including PayPal and Apple Pay, but would not go through. Tried in 2 different days but same error message came up (I know my cards, PayPal and Apple Pay are working because I had successful transactions with other retailers during this time).
Eventually had to use the webpage to book and pay, but despite adding the flight departure time as requested by the booking PO age, it booked pick up time as the departure time, which meant I had to go to customer service chat to amend the return pick up time so that we won’t miss our flight. Also, why does the webpage not have 5 minute increments like the app for booking the times?
The gentleman on the chat was very good and did sort the issue out for me.

Great service. Offered the best exchange rate for home delivery. Very clear on pricing for delivery charges, and the cut off value for free delivery. Currency arrived promptly the day after ordering. Will use again, assuming they continue to offer the most competitive exchange rates.

Very good value SIM only deal. Comes with generous days for the price, as well as EU roaming which was the main reason for switching to ID. Only reason for not giving 5 star review was the inability to do online chat to ask questions before I was a customer.

Purchased second hand car from TC Harrison, Burton. I am normally very wary about dealerships, as I am always concerned about the hard sell. There was none of this with the team at Burton. I spoke to Reece with my initial phone enquiry, he provided me with good information on car viewing, test drives, reservation process etc. We also dealt with George on the day of purchase and he was very professional during the viewing and test drive. Although there were certain options available for purchase when we bought the car, when we declined to take them up there was no hard sell, just an explanation of the packages and their benefits. The car we bought is good quality and specification, with all service history and MOT up to date. Would recommend TC Harrison Burton for second hands car sales.

Initially switched to So Energy because of their 100% renewable energy claims and competitive tariffs. I also likes that my tariff did not have a fixed notice period to it, in case of needing to switch away from them. Supply, service, communication has been good during the 2-3 years I've been with them. On the whole, communication routes are good, billing is clear. I have recently had a dual fuel, economy 7 smart meter installed by So, and so far this has been trouble free. As with all customers and suppliers at the moment, there is a frustration with the hike in DD payments in April, and I really hope that So will reduce their charges quickly when the predicted wholesale prices drop this summer.

Service in store was very good. Went in to browse, without being too sure what sofa bed we were looking for. Staff member (Leicester Fosse Park branch), was attentive without being pushy. On return visit to order, we again got good, attentive service.
Delivery was just ahead of schedule, communication, service and customer information from Steve and Mark was very good.
Overall, very pleased with the SCS experience.

Second time I’ve taken out annual multi trip travel insurance. Luckily I’ve never had to make a claim, but their cover, premiums and communication have been very positive. Had to make a small alteration to my policy last year, and the customer service contact was very professional.

Second time I have used Tredz recently. Very good service. Good choice, good product info on the website, competitive pricing and quick delivery.

First time user of Tredz. Good service, will add them to my list of retailers for cycling gear. Item I was looking for was available, in stock and at a better price than competition (including second hand gear on EBay). Ordering process simple, delivery time exceeded expectations, arriving the next day.
Recommended,

First time ordering from Planet X - very impressed, had the item I required in stock, at a better price than a lot of the competitors, delivery very quick, arrived with 36 hours of ordering.

Only started using Wiggle recently, and have had excellent service from them. I have ordered three items of cycling clothing, and their range, pricing and product information is all very good.
One item had to be returned (due to being too big) and the returns process was efficient and refund processed very quickly.
I will definitely be using Wiggle again for my cycling purchases.

Excellent service from Drink Supermarket. They had a difficult to find drink in stock, at a reasonable price. Ordering very easy, delivery within a couple days. Spot on!

First order from Triton, and I am very pleased. They had what I was looking for at a good price (in this case rechargeable daytime lights) and the process of setting up and account and ordering online was straightforward. Communication of order acceptance and delivery status (from both Triton and the courier) was spot on. The lights arrived about 3 working days after order, which was within expectation.
I will be adding Triton to my list of accessory suppliers.

First time that I have used this company. I was struggling to find a set of Continental all weather tyres, stocks and availability at all the normal outlets very limited. Mantel had my first choice tyres in stock, at a very good price with delivery included. From point of order to delivery only 3 days. Very good service, would recommend this company to others.

The shopping experience: Went to Sofology store at at Fosse Park, Leicester. Layout of store was good, easy to navigate and assess various styles of furniture. Was impressed that, despite having a good number of staff present, there was no pushiness or pressure to buy. Gentleman that approached us, was polite and took basic details then just left us too it. On second visit, to confirm our choice, still no hard sell or pressure to buy. We spend a couple of hours in the store, choosing between our two potential suites. At no time did the staff try to get rid of us or hurry us along, in fact, as we were interested in a sofa that two of the team were having a meeting on, they stopped their meeting, one left and the other lady spent ages just chatting with us, and letting us test the sofa. Very impressed.
The wait: The staff at store gave us summary of lead times for delivery and direct debit set up. No issues with the lead time, as the sofa was delivered within the projected timescales. Not bad lead times for the furniture - 6 weeks from order to delivery (including Christmas).
Delivery: Communication about delivery dates were clear and timely. Communication from delivery driver was as instructed from previous emails, giving us an accurate time slot. The two delivery guys were very friendly and professional - polite, removes boots when entering the lounge, assessed best route on entry with the sofas to ensure no damage to sofas or house. Assembly of sofas quick and good, explanation of care and support good, inspection of assembled sofas good, pointing our minor natural blemishes etc. Removal of all packaging, so no mess left in house.
The furniture: Lovely. Mazzini 2 x 2 corner unit and separate 2 seat sofa in Utah Grey. Look great, also looks and feels good quality. Very comfortable, nice deep seats. Only problem is getting the youngest son off the corner bit!
Overall, very impressed with the whole team. would recommend Sofology over other retailers (and we looked at a few!).

- Good choice of holidays
- Good value for money
- Good description and detail of hotel and area, only needed minimal cross checking against other sites (e.g. Tripadviser & hotel's own website.
- Clear about hotel room information, for us it was important to know that there were 2 bedrooms in the apartment we booked and this information was clearly stated on the website.
- Only small negative was that the payment submission tabs on the website did not have a 'confirm' action, as we mistakenly booked to pay by instalment (incurring an additional transaction fee for each instalment) when only hovering over the payment options tab to read the detail. However, this was soon corrected with no fuss by the call centre when I phoned the next day.
- Call centre personnel have been friendly and professional.

I recently changed to First Utility from one of the big 6, using a price comparison website.
Decided to go with First Utility purely on price, for what I wanted they were easily the most competitive.
Communication from First Utility from the moment they were informed of my intention to switch was very good - an introductory phone call from the customer services team followed by emails, giving guideance on the company and my account set up.
Was kept in contact with the progress of the switch, and the transfer of direct debit, with indicated future direct debit payments and dates was useful.
Only been with the provider for a couple of months, so long term service and communication still to be assessed, but so far I am happy with their pricing and service.