eurochange Reviews 

25,930
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,846 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally helpful staff members and the highly competitive exchange rates available compared to other providers. Many people also mention that online ordering is smooth, and home delivery services are remarkably fast, efficient, and reliable. However, some customers also noted occasional delays when visiting physical branches or waiting for staff members. Reviewers occasionally experienced brief unexpected waits at service counters or found physical locations temporarily closed during scheduled employee breaks. A few people also mentioned minor hurdles like webpage timeouts or occasional delivery delays.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting prompt and reliable home delivery... See more

Service

People report overwhelmingly positive experiences with the service, highlighting fast and efficient... See more

Price

Clients share positive opinions on price, consistently noting that exchange rates are competitive and often... See more

Order

Customers had positive experiences with order, highlighting a simple and quick online process combined with... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as extremely helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy process, good rate (against competitors) and a super speedy service! My euros were delivered the next morning!!! The webpage also timed out when placing my order so I wasnt sure if it went t... See more

Company replied

Rated 5 out of 5 stars

I just happened to buy a single travel insurance from Coop which was a very competitive price. Then as a customer, I received an email to say I can buy Euro's with 0% transaction and delivery was fre... See more

Company replied

Rated 5 out of 5 stars

good value on money to euros.very good at keeping me informed on how and when my euros were going to arrive and who was delivering them ir Royal Mail for me they arrived on due date and on time by ver... See more

Company replied

Rated 5 out of 5 stars

The other currency exchange places I checked had a three to four day wait, your exchange had a one hour wait. This was very helpful as my daughter was leaving for her trip in two days. The woman who s... See more

Company replied


Company details

  1. #19 of 31 best companies in Currency exchange service
  2. #43 of 104 best companies in Financial Institution
  3. #2 of 2 best companies in Money order service
  4. #17 of 43 best companies in Money transfer service

Written by the company

eurochange, one of the UK's leading currency exchange experts, specialises in travel money, international payments, money transfers and remittance services for retail, business and banking customers. With over 240 branches across the UK and a strong online presence, eurochange adds value at every stage of the customer journey, with great rates and excellent service. eurochange handles thousands of transactions each day across more than 50 currencies – the widest range on the market – including US dollars, euros and Turkish lira. Customers can buy travel money in cash or via the eurochange Travel Money Card, powered by Mastercard®. We also offer Western Union money transfers, enabling customers to send and receive funds globally.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

26k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(25,930)

1,628 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service! ordered Monday night and was here Wednesday morning. Will definitely order euros again.

2 September 2026
Rated 1 out of 5 stars

Make promises they don't keep

I ordered currency from theses people because I could collect locally so I placed my order and later that morning I went to there shop in Hyde only to find it was closed at 1030am sign in the window saying popped out back at 1600hr no response from the number on there . At. 1pm received a call saying shop would not open today I asked him to refund but he said it would take up to 5 to 7 day I told him this was not good enough as this was the only money I had to get my currency he said I could pick up from Ashton shop this would take four buses to do at no point did he offer an apology so with gritted teeth I had to take 2 hours out of my day to achieve what should have been a simple exercise. The staff in the shops are always friendly and helpful but the company is more concerned about taking your money they could have easily stated that it could not be picked up from Hyde as they knew they did not have any staff available to open it. I would like to thank the company for this experience which has taught me to deal with locally based companies that may have a reduced rate but operate in the local community and I feel would value my custom

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Dear Customer Service Team,

Hello,

Its does not let me complete my transition on line rate. keep coming this massage- Sorry, your order was unsuccessful, i have provide all documents asked for it. it is happening since 2025.

Dear Customer Service Team,

I am very disappointed that I have been experiencing the same problem on your website for a long time. When I try to make a booking, I can complete most of the process, but when I reach the final page, the website does not allow me to complete the transaction.

This issue has been ongoing for a considerable period of time, and I have already reported it to you previously, but unfortunately the problem has still not been resolved.

Around two years ago, I also experienced an issue when I tried to make an exchange for a holiday for six people. My account was blocked, and although I raised the issue with you at the time, I am still experiencing problems.

It is extremely frustrating to repeatedly try to use your website and be unable to complete a transaction. I would like you to investigate my account and the technical issue properly and provide a permanent solution.

Please confirm what is causing the problem, why my account was blocked previously, and what you are going to do to ensure I can make bookings successfully in the future.

I would appreciate this being treated as a formal complaint and would like a response as soon as possible.

Kind regards,

4 September 2026
Unprompted review

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