John

Excellent next day service. Correct part delivered promptly at a good price.

Dismal customer service. Sent a £250+ box set out damaged. Was returned to them almost two weeks ago. Still no sign of a replacement or a refund despite multiple attempts at communicating with them. Online customer service seems to be staffed by AI bots rather than humans, and there is no live chat or phone number available. Now having to go through a chargeback claim to get refunded.

Edited to add: By coincidence, the day this review was published they finally dispatched a new set, which arrived safe and well. As a result I’ve knocked the rating up to three stars - they got the job done in the end, but still way too much hassle involved.

Competitive pricing, great delivery options, including weekends. All good - would certainly recommend and will use again.

Excellent service, fast delivery.

Excellent service from the start to the end of the trade-in process. Fast payment and good info throughout.

Installer was on time and courteous. However, smart meter display not connected up by the time he left - told it would take an hour to connect. Three days on, still not connected to display - which is doubtless going to lead to another visit to resolve.

Level of detail pretty poor for the price paid. Wasn’t expecting the full Who Do You Think You Are experience, but the results were incredibly general. Wouldn’t really recommend.

Fast delivery, good price and great item. Recommended.

Fast delivery and great price. 10/10

Excellent service. Tools delivered and collected as promised. Great communication and very friendly and helpful delivery driver. Top service.

Excellent service, great product. Fast delivery and great quality. Highly recommended.

Great service. Couldn't be more helpful or efficient.

Superb service. The whole process from sending the phone to receiving payment took just over 24 hours. Had to contact the company over a mistake I made on the online form - couldn't have been more helpful. Exemplary. Have had some bad experiences with mobile phone recycling in the past - this couldn't have gone better.

Excellent prices, fast delivery, quality products. Highly recommended.

Have used a couple of times in the last couple of months. Best price for the recent Beatles White Album set at the time of release and very fast delivery. Some great vinyl bargains this month and, again, fast delivery. Excellent packaging. No complaints at all. Who needs Amazon?

According to the tracking info, my phone was received by Fonebank over two weeks ago. Still waiting for it to be tested/for the payment to be made. No response to email sent, phone rings out continually or is picked up and put down. Very disappointing lack of service.

Great service - very impressed. Good price received for my phone and very helpful customer service.

Delivery was quick, but it was the wrong item. Emails to resolve the situation were ignored. Had to go through Paypal to get any response from CEX. Hopefully just a blip as they've been great in the past and I'd like to use them again.

Edit: resolved following the posting of original review. It was just a blip then - good stuff.

Very happy with the excellent customer service and product.