BURHAN

Good product, clean interface, sportsbook is actually solid. I love it!

But the team? Weird experience. Support replies fast, but it is always the same “we received your request, we will review it” message, then nothing. I had multiple questions sitting unanswered for days.

Had to go on LinkedIn to find someone from the company just to get a response. Even then, things still felt off.

I get that I am a low tier VIP, but that should not mean no real support. Also got reset from VIP, fair enough, but after grinding back up they denied my level up bonus. How is that fair? I have no idea.

Honestly I wish everything was automated. Rewards, bonuses, reporting issues. If I did not have to chase people and could just get things handled automatically, the experience would be much better.

Overall as I said product is good.. But support and decision making? Maybe they don't have enough people for everything, I'm not sure, But this all needs serious work.

They flew me in from another country, promised meetings and expense coverage, then completely ghosted me after the first day. If you're considering investing in them or joining their team, think twice. If they treat potential hires like this, imagine how they handle business. Trust at your own risk

We are now in the Asteria Bloom hotel Side, and I had a trouble that my suitcase didn't arrive same time as me yesterday, it was in Tallinn and came to Antalya airport just today.

The first bad news was from the airlines. I got the contact of the gentleman who filed a report for my luggage at the Antalya airport T2 Lost and Found office, he was very helpful and when he tried to arrange a transfer, the airline deny it and said that it was passenger fault.

The second bad news is that the hotel is full of Anex tour people and they're all useless in helping out, the tour guide herself, first misinformed me during the checkin date that my baggage will arrive to the hotel. And second day, she was met by my girlfriend at the hotel and she snapped at her (I was told she wasn't kind at all, and my gf told me that she looked overall quite annoyed for the situation) that's because perhaps we were not interested in buying a tour from her but we actually had to deal with a real problem instead.

Anyways, now i need to arrange transportation to airport again (while Anex tour cars keep going to the airport and hotel back and forth daily), they have so many transfer cars, so many people all around - with 0 solution.

So I am here with the same clothes for more than 48 hours, second day of my trip is going without my luggage and all belongings, i have to pay extra 140 eur to get to Antalya airport again (i am not going there myself, i prepared a power of attorney which has my passport copy, my signature and a statement that I allow X person to get my luggage)..

So bottom line, all the money, energy, time spent on this surely make me realize that I will never book anything from Anex tour or MGA ever again!

Thanks for not doing anything, it will be remembered!!!!

We are now in the Asteria Bloom hotel Side, and I had a trouble that my suitcase didn't arrive same time as me yesterday, it was in Tallinn and came to Antalya airport just today.

The first bad news was from the airlines. I got the contact of the gentleman who filed a report for my luggage at the Antalya airport T2 Lost and Found office, he was very helpful and when he tried to arrange a transfer, the airline deny it and said that it was passenger fault.

The second bad news is that the hotel is full of Anex tour people and they're all useless in helping out, the tour guide herself, first misinformed me during the checkin date that my baggage will arrive to the hotel. And second day, she was met by my girlfriend at the hotel and she snapped at her (I was told she wasn't kind at all, and my gf told me that she looked overall quite annoyed for the situation) that's because perhaps we were not interested in buying a tour from her but we actually had to deal with a real problem instead.

Anyways, now i need to arrange transportation to airport again (while Anex tour cars keep going to the airport and hotel back and forth daily), they have so many transfer cars, so many people all around - with 0 solution.

So I am here with the same clothes for more than 48 hours, second day of my trip is going without my luggage and all belongings, i have to pay extra 140 eur to get to Antalya airport again (i am not going there myself, i prepared a power of attorney which has my passport copy, my signature and a statement that I allow X person to get my luggage)..

So bottom line, all the money, energy, time spent on this surely make me realize that I will never book anything from Anex tour or MGA ever again!

Thanks for not doing anything, it will be remembered!!!!

Rent a car from their office in Gran Canaria, they overcharged my security deposit. And their support is not doing anything, if they refund me what they unjustly charged, I will come here for an edit but in the first place, how could you trust such a company with your credit card? Never again

The last price I saw while booking the reservation and what I got charged is different, this is a cheap trick and I am extremely disappointed. And I haven't even received the car yet, there's time till my rental's pick up yet you guys already failed.

I booked a roundway flight, this means I purchased 2 separate tickets but they cancelled my inbound flight as well now even though I need it and I was counting on that flight. What's worse is their support, their Support team said I can allegedly continue with further travel with an additional fee but I need to call their contact center. Then I call their contact center and they say my ticket is lost and I need to buy a new ticket. What's this? I mean if a ticket is lost, why are you wasting my time between your support/contact departments and give me hope to restore my 2nd flight? Terrible experience and I will never book a flight with LOT again.

I have joined their referral program and for weeks I am waiting to receive my referral bonus. I don't know where to begin, so many things were off and misleading or confusing:

1. Spend 30 EUR, get 30 EUR you said. My girlfriend spent 30 EUR, waited for a month to receive the card and all the trouble. but then in those small letters with terms of conditions of the program we see that she needs to spend 30 EUR AT ONCE. do a better wording next time can you?

2. ANother friend just booked his plane tickets with his new card. this happend 3 weeks ago. Bonus? Still pending, because their support people just keep saying 'It may take up to 60 days' to receive the bonus. 60 days? WHY???

3. Even though I am still waiting for 60 days to be completed for (hopefully) receiving my bonus, another friend of mine already did receive his bonus. Which is super annoying, seems like it is quite arbitrary, some receive bonus right away whereas the rules just apply for some others, apparently.

4. I contacted their support agents for a proper explanation and I don't really want to give into the details of the quality of their support agents. They are just a nightmare.

They gave me a call and despite the long waiting time, the issue regarding the referral bonus is now resolved. However, I am not sure if I will continue using my Monese account or keep referring my friends.

They seem to be running a web service like they're running a farm, and probably even worse. They don't reply to your e-mails, you just get auto-replies, their support desk is completely useless. How they're dealing with finances and how this is allowed, maybe this is the real serious issue here. Save the headache and all the pain, stay away!

It worked perfectly and i was informed at every stage of the money transfer so that was quite assuring. The whole transfer process was completed sooner than I expected. Thank you!